Compare Totango vs. Freshservice

Getting the best CRM Software for your organization is difficult with a lot of functions, options, and offers to check. On the other hand, depending on our review platform will help you to streamline the selection process by reading all key software in a single place. As an illustration, you can match Totango and Freshservice for their features and overall scores, namely, 8.8 and 9.4, respectively. Similarly, you can see which product has higher general user satisfaction rating: 90% (Totango) and 97% (Freshservice) to find out which software is the better choice for your company. Don’t just buy the solution with the lowest price, but the software that has the best value. Users who want to save some time or would like to get a Customer Experience Management Software advice from our team may want to try out these top choices for the current year: Yotpo, Qualtrics CX, Hotjar.





Totango screenshot Freshservice screenshot
Pricing Details

Our Score

Our Score

8.8 ?

Our Score

9.4 ?

Client Experience

Client Experience

Client Experience

90% ?

Client Experience

97% ?



by quote


Price Scheme

Price Scheme

Quote-based Free | Annual Subscription
Complete Review

Complete Review

Product Info

Product Info

Totango offers a clear view of engagement across multiple customer portfolios and segments.
Freshservice is the winner of our Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organizations.
Quick Links
Contact No.

Contact No.

+1-800-634-1990 +1-866-832 3090
Types of Customers

Types of Customers

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers



  • Early warning systems
  • Account management
  • Success plays
  • Revenue center
  • Customer success campaigns
  • Customer segmentation
  • Activity streams
  • Conversion streams
  • Engagement score
  • Drill down to accounts
  • Cohort tables
  • Export
  • Dynamic filter

Freshservice FEATURES

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics
Cost Details

Cost Details

Totango’s enterprise pricing is offered by quote only. The vendor will try to come up with a plan that fits your needs and budget. To request for a customized plan reach out to the vendor directly.

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog


Totango can integrate with a wide range of third-party CRM and helpdesk apps. You can also add your custom solution via API.

  • Zendesk Helpdesk
  • Freshdesk
  • Salesforce
  • GoodData
  • CSV files

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky
Available Languages

Available Languages

English English
Company Email

Company Email
Pricing Details

Pricing Details

Learn more about Totango pricing Learn more about Freshservice pricing
Contact Address

Contact Address

1200 Park Place, Suite 200
San Mateo, CA 94403
311 California St.
San Francisco, CA, 94104
Available Devices

Available Devices

Available Support

Available Support

Phone Live Support
Phone Live Support
Ticket Training
Popular Clients

Popular Clients

Pandora, AutoDesk, Zoom American National Bank, Battery Giant, Rubik
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Popular Alternatives

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You don’t want only a wide set of useful tools and adjustable pricing packages from a well-known CRM Software. Almost as essential as key features is a trustworthy customer support. You want to ensure that in a situation where you have any questions about Totango or Freshservice, or you struggle with some problems, or maybe you’ll want to request a certain revision or feature useful to your company you can trust in a responsive and helpful customer support. Examine whether services such as phone support, tickets or live chat are provided. What is more, it’s a major asset if you are able to profit from individual training or at the very least a knowledge base you can use.