Compare Totango vs. FreshserviceGetting the best CRM Software for your organization is difficult with a lot of functions, options, and offers to check. On the other hand, depending on our review platform will help you to streamline the selection process by reading all key software in a single place. As an illustration, you can match Totango and Freshservice for their features and overall scores, namely, 8.8 and 9.4, respectively. Similarly, you can see which product has higher general user satisfaction rating: 90% (Totango) and 97% (Freshservice) to find out which software is the better choice for your company. Don’t just buy the solution with the lowest price, but the software that has the best value. People who want to save some time or want a Customer Experience Management Software advice from our team might want to take a look at these top choices for the current year: Qualtrics CX, Contactually, Yotpo.
|Quote-based||Free | Annual Subscription|
Totango offers a clear view of engagement across multiple customer portfolios and segments.
Freshservice is the winner of our Best Customer Service Software Award for 2016. It allows IT admins to effectively track and manage the assets owned by their organizations.
|Types of Customers|
Types of Customers
|Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
Totango’s enterprise pricing is offered by quote only. The vendor will try to come up with a plan that fits your needs and budget. To request for a customized plan reach out to the vendor directly.
Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.
The pricing plans available for the software are:
Sprout (Free up to 3 agents and 100 free assets):
Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):
Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):
Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):
Totango can integrate with a wide range of third-party CRM and helpdesk apps. You can also add your custom solution via API.
Third party Integrations
|Learn more about Totango pricing||Learn more about Freshservice pricing|
| 1200 Park Place, Suite 200|
San Mateo, CA 94403
| 311 California St.|
San Francisco, CA, 94104
|Pandora, AutoDesk, Zoom||American National Bank, Battery Giant, Rubik|
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You don’t want only a wide set of useful tools and adjustable pricing packages from a well-known CRM Software. Almost as essential as key features is a trustworthy customer support. You want to ensure that in a situation where you have any questions about Totango or Freshservice, or you struggle with some problems, or maybe you’ll want to request a certain revision or feature useful to your company you can trust in a responsive and helpful customer support. Examine whether services such as phone support, tickets or live chat are provided. What is more, it’s a major asset if you are able to profit from individual training or at the very least a knowledge base you can use.