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Compare TI360 Cinema vs Pure Chat

What is better TI360 Cinema or Pure Chat? Specific companies want different types of Customer Support Software. To learn which service meets your requirements, think about comparing various alternatives feature by feature along with their conditions and prices. Similarly, you can get a quick idea of their general performance and customer feedback by having a look at our smart scoring system.

The results are: TI360 Cinema (8.0) vs. Pure Chat (8.6) for general quality and functionality; TI360 Cinema (N/A%) vs. Pure Chat (94%) for user satisfaction rating. Check out their strong and low points and see which software is a better option for your company. One simple but effective way is to note down the strengths and weaknesses of both solutions next to each other and see which solution has more benefits.

We know that not all people have the time to scrutinize a large number of various solutions, so we came up with a list of recommendations that you may find useful. Our top selections for the Help Desk & Ticketing Software category are: Freshdesk, Freshservice, Vision Helpdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  •  POS, web, mobile and self-checkout ticketing solution
  •  Advanced marketing modules
  •  Completely scalable and modular
  •  Works on all devices (PC & mobile)
  •  Fast schedule generator
  •  Creation custom events
  •  Easy auditorium and seat management
  •  Price management, coupons and discounts
  •  Upsell functions with concessions sales
  •  Print@home tickets, QR code supported
  •  Loyalty cards with RFID chips or QR code
  •  Multiple discount options for loyalty card owners
  •  Detailed segmentation of loyalty users
  •  Advanced sales reports with numerous filters
  •  Distributor reports with automatic sending
  •  Data export
  •  Blockchain technology for 100% trustful distributor reports
  •  Complete management of website content
  •  User level management
  •  Self-checkout touchscreen supported
  •  Digital signage management

Pricing Info

Contact Creativio for information about TI360 Cinema basic and enterprise pricing options.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Mercator, Tusmobil, Slovenske Novice

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A smart and intuitive ticketing solution specifically designed for cinemas and comes with tools and features to simplify and streamline ticketing processes and other related workflows.

Company Email

info@wearecreativio.com

Contact No.

Company's Address

Creativio
Tovarna idej d.o.o.
Osojnikova ulica 17, 2000 Maribor
Slovenia

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 94%

Pricing

Starting from $99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Proactive chats and triggers
  • Transcriptions
  • Multi-chat management
  • Visitor information
  • Chat box assignment
  • SSL security
  • Canned response
  • Hosted chat boxes

Pricing Info

Pure Chat offers two pricing plans:

Free Plan

  • Unlimited Live Chat
  • Unlimited Users
  • Full Customization
  • Engagement Hub
  • Transcripts
  • All Integrations
  • Use on Up to 3 Websites

Pro Plan – $99 per month

 

  •  Everything in Free, plus:
  • Realtime Analytics
  • Visitor Tracking
  • Contacts
  • Unlimited Websites
  • SMS Notifications
  • Remove Branding

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Forbes, Techno FAQ

Integrations

At the moment Pure Chat integrates with Zapier.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Pure Chat is a leading web-based software that allows businesses to be in touch with their customers at any time from anywhere.

Company Email

support@purechat.com

Contact No.

Company's Address

13835 N Northsight Blvd,
Suite 205,
Scottsdale AZ, 85260

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.

Sprout – Free

  • Unlimited Agents
  • Email Ticketing
  • Ticket Trend Report
  • Social Ticketing
  • Knowledge Base
  • Ticket Dispatch
  • Team Collaboration
  • Call-to-ticket conversion

Blossom –  $19/agent/month or $15/agent/month/annual billing

  • All Sprout Features
  • Automation Capabilities
  • In-depth Helpdesk
  • Chats and Calls Management
  • Marketplace Apps
  • SLA Management
  • Business Hours

Garden – $35/agent/month or $29/agent/month/annual billing

  • All Blossom Features
  • Triggered Messages
  • Time Tracking
  • Call Masking
  • Session Replay
  • Multilingual Knowledge Base
  • CSAT Surveys
  • Performance Reports
  • Embedded Chat FAQs
  • IVR

Estate – $65/agent/month or $49/agent/month/annual billing

  • All Garden Features
  • Automatic Ticket Assignment
  • In-app Chat Campaigns
  • Answer Bot
  • Portal Customization
  • Custom Roles
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $125/agent/month or $109/agent/month/annual billing

  • All Estate Features
  • Skill-based Ticket Assignment
  • IP Whitelisting
  • Extendable API Rate Limit
  • Sandbox
  • Phone Calls Holiday Routing
  • HIPAA Compliance
  • Co-browsing
  • Multilingual Chat FAQs

Field Service Management – $29/field technician/month

  • Available on Estate and Forest Plans
  • Add Field Technicians
  • Service Performance tracking
  • Schedule and Appointment Management
  • 24/7 Email Support
  • 24/5 Phone Support
  • Reports

You can take advantage of Freshdesk’s omnichannel capability for a fee if you subscribe to either Garden or Estate. But you get it free with Forest.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Expert's Choice Award and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

When you select a app that you are sure will work best for your company you shouldn’t simply pay attention to what experts have to say about it. Very often individual experience with the app will vary, depending on your own preferences and work processes. That’s why in our reviews we also provide our User Satisfaction Rating for each product to give you a quick impression of how actual users of TI360 Cinema and Pure Chat rate their contact with the product. Our system is based on complex analysis of product appearances on other sites, social networks as well as blogs, so you will get a complete and reliable picture of what other people think about every software. In this example TI360 Cinema got a total satisfaction rating at N/A% while for Pure Chat 94% of people express they had an enjoyable experience with it.

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