What is better TI360 Cinema or LiveChat? Today’s businesses require the most effective Customer Support Software product to remain competitive. On this page we help you with buying the best tool, by allowing you to examine TI360 Cinema and LiveChat down to the very details of their individual features.
It is also possible to make use of our total scoring values, which rate the software general quality and performance. TI360 Cinema got a 8.0 score, while LiveChat has a score of 9.0. Likewise, you can compare their general user satisfaction rating: N/A% (TI360 Cinema) against 96% (LiveChat). Don’t forget to opt for the solution that best addresses your most crucial priorities, not the application with the most robust features.
If you have to quickly identify the best according to our experts we suggest you check out the following products: .
A smart and intuitive ticketing solution specifically designed for cinemas and comes with tools and features to simplify and streamline ticketing processes and other related workflows.
LiveChat offers the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the details a look, and select the best plan for your business.
Starter Plan: $16 per seat/month billed annually (or $19 billed monthly) Ideal for small office/home office
60-day chat history
Unlimited agent accounts
Basic chat customization
Ticketing system
Data security
Team Plan: $33 per seat/month billed annually (or $39 billed monthly) Ideal for full-time support team
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Basic reporting
Agent groups
Multiple brandings
Business Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for customer service department
Unlimited chat history
Unlimited agent accounts
Full chat customization
Ticketing system
Data security
Advanced reporting
Agent groups
Multiple brandings
Staffing prediction
Work scheduler
Enterprise Plan: $149 per seat/month billed only annually Ideal for Fortune 500 companies
It is possible to connect your favorite tools to LiveChat using integrations. This opens up a ton of new possibilities. For example, you can save leads in your Salesforce directly from chat or get more newsletter subscribers for your MailChimp mailing lists from the pre-chat survey. Some integrations allow the use of certain tools or services straight from the LiveChat app.
They are categorized in various types:
live chat – analytics integrations (Google Analytics, Woopra, Mixpanel, Kissmetrics, Google Tag Manager, Cx Moments) WhatConverts, PlayVox, Segment, Stratifyd, Trigerbee)
live chat – chatbots integrations (BotEngine)
live chat – CMS integrations (WordPress, Weebly, WHMCS, Squarespace, 1&1, GoDaddy Go Central, Tumblr, Adobe Business Catalyst, Drupal, Webflow, Elevio, HelpMonks, Unbounce, Instapage, Leadpages, Wishpond, Jimdo, Joomla!, Landingi)
live chat – contact management integrations (FullContact, TalkDesk)
live chat – help desk integrations (KnowledgeBase.ai, Zendesk, Freshdesk, Jira Service Desk, ProProfs)
live chat – invoicing integrations (Pagato, Freshbooks)
live chat – social media integrations (Facebook, Google+, Twitter)
live chat – messaging platforms (Facebook Messenger, Twilio SMS)
Languages Supported
English
Chinese
German
Hindi
Japanese
Spanish
French
Russian
Italian
Dutch
Portugese
Polish
Turkish
Swedish
Arabic
Prominent Clients
Adobe, Pizza Hut, CBS
Available Devices
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Company Size
Small Business
Large Enterprises
Medium Business
Freelancers
Available Support
email
phone
live support
training
tickets
General Info
This software is a full-featured live chat and help desk solution for customer service and support. It is web-accessible, making it an attractive addition to your tech stack. What’s more, it has website traffic monitoring to ensure that agents provide contextualized assistance.
Almost as crucial as features and customer support responsiveness are pricing packages offered by TI360 Cinema and LiveChat. While pricing should not be the only element it’s without a doubt a key thing to consider. You should count on a flexible pricing package that can be adjusted to your business size and easily scaled up when your business expands. Be sure that you don’t choose plans that include advanced tools that you won’t find a use for and always try to get in touch with the vendor directly because big companies can usually benefit from discounts. You should also give a chance to a free trial or demo of every app to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t require you to invest any money and provides you with a solid overview of what it feels like to work with TI360 Cinema and LiveChat.
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