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Compare Techinline FixMe.IT vs. SysAid

Getting the most effective Customer Support Software product is all about assessing different solutions and figuring out the top software for your specific needs. Our proprietary algorythm gives you a fast look at the general rating of Techinline FixMe.IT and SysAid. For all round quality and performance, Techinline FixMe.IT scored 7.4, while SysAid scored 9.0. On the other hand, for user satisfaction, Techinline FixMe.IT earned 100%, while SysAid earned 98%. Below you can also verify their functionalities, terms, plans, etc. to determine what program will be more suitable for your company. An important feature to assess is if the application lets you to enable and disable restrictions on various types of users to limit the exposure of any sensitive company data. Our team put a lot of effort to prepare reviews of all popular Remote Support Software services available on the market, but among them these three deserved our special attention: ConnectWise Control, Bomgar Remote Support, CloudBerry Remote Assistant.
Compare

Techinline FixMe.IT

VS

SysAid

VS

Techinline FixMe.IT screenshot SysAid screenshot
Pricing Details

Total Score

Our Score

8.0 ?

Our Score

9.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

98% ?

Pricing

Pricing

$30

by quote

Pricing Type

Pricing Type

Monthly payment | Annual Subscription Quote-based
Detailed Review

Detailed Review

General Description

General Description

Techinline FixMe.IT is a tool that enables users to instantly view, diagnose, and resolve technical issues on a remote computer without pre-installing software.
SysAid is the winner of our Expert's Choice Award. It is a feature rich, easily configurable and highly scalable help desk solution targeted at large businesses.
Easy Links
Types of Support

Types of Support

Phone Live Support
Ticket
Phone Live Support
Ticket Training
Prominent Clients

Prominent Clients

Coca Cola, Panasonic, Adobe, Lufthansa, LG
Contact No.

Contact No.

1-617-381-4349 +1-800-686-7047
Pricing Details

Pricing Details

Learn more about Techinline FixMe.IT pricing Learn more about SysAid pricing
Integrations

Integrations

Information not available.

At the moment, SysAid has 3 Embeddables built into the solution that are sold as part of the system, and not as an outsource integration. They are constantly working to add more.

Here are the details:

1. BI Analytics – Powered by Qlik
2. TeamViewer for a robust Remote control solution
3. GFI Software to Offer Superior Patch Management Capabilities.

In addition, they offer many more Add-Ons and Third-Party Integrations.

Company Size

Company Size

Small Business | Medium Business | Freelancers Large Enterprises | Medium Business
Email Address

Email Address

sales@techinline.com support@sysaid.com
Available Features

Available Features

Techinline FixMe.IT FEATURES

  • 2-way desktop sharing
  • Browser-based solution
  • File and clipboard transfer
  • Instant messaging chat
  • Multi-monitor support
  • Logoff/logon & switch user
  • Whiteboard tools
  • Restart in safe mode
  • Reboot & automatically reconnect
  • Perform administrative tasks

SysAid FEATURES

  • Ticket management
  • Self-service portal
  • Knowledge base
  • Password reset
  • Remote control
  • CMDB
  • Chat
  • Automation
  • Hardware/software inventory management
  • Help desk integration
  • Patch Management
  • Monitoring
  • Broadcast messages
Languages Supported

Languages Supported

English English, Dutch, Polish, Turkish, Swedish
Company's Address

Company's Address

Techinline Limited, 5 Jupiter House, Calleva Park, Aldermaston Reading, Berkshire RG7 8NN, United Kingdom 128 Chestnut Street
Newton, MA 02465
USA
Pricing Plans

Pricing Plans

  • Monthly Plan: $30
  • Annual Plan: $300

Features

  • Unlimited number of concurrent support sessions using a single seat
  • Up to 150 unattended computers per seat
  • Each seat can be used on a single computer at a given time
  • Automatically renews at the end of each purchased term

SysAid provides tailored pricing by quote which can be requested by phone.

OS Supported

OS Supported

Windows
Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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In case you are still having second thoughts about which app will be best in your case it may be a good idea to check out each service’s social metrics. These metrics are usually a sign of how popular each service is and how extensive is its online presence. For example Techinline FixMe.IT Twitter profile has currently 978 followers. At the same time SysAid Twitter is followed by 1554 people.