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Compare Hitsteps vs. Techinline FixMe.IT

Different firms require different types of Customer Support Software. To learn which solution meets your requirements, think of evaluating various solutions feature by feature an taking into consideration their terms and prices. Similarly, you can get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system. The results are: Techinline FixMe.IT (7.4) vs. Hitsteps (8.0) for all round quality and efficiency; Techinline FixMe.IT (100%) vs. Hitsteps (100%) for user satisfaction rating. Check out their high and weaker points and see which software is a more sensible choice for your company. A simple, practical tip is to note down the pros and cons of both solutions side by side and check which software comes on top. Our team put a lot of effort to prepare reviews of all popular Remote Support Software services available out there, but among them these three deserved our special attention: ConnectWise Control, CloudBerry Remote Assistant, Bomgar Remote Support.
Product

Hitsteps

VS

Techinline FixMe.IT

VS

Hitsteps screenshot Techinline FixMe.IT screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

8.0 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Price

Price

$4.99

$30

Pricing Type

Pricing Type

Free | Monthly payment Monthly payment | Annual Subscription
Detailed Review

Detailed Review

Overview

Overview

A powerful real time visitor management and live chat service that allows you to monitor visitors stream and follow each visitors pageviews to know more about them.
Techinline FixMe.IT is a tool that enables users to instantly view, diagnose, and resolve technical issues on a remote computer without pre-installing software.
Easy Links
Cost Details

Cost Details

Hitsteps Web Analytics offers a basic free package, and severalSMB and enterprice pricing plans for advanced users. Check the details and choose your plan:

Free

  • Below 2k/mo Pageviews
  • 1 Site
  • 14 Days Detailed Data History

Starter – $4.99/month

  • Below 10k/mo Pageviews
  • 2 Sites
  • 30 Days Detailed History
  • HTTPS Websites tracking
  • 2 Triggers
  • 1 Chat Agent/User

Basic – $9.99/month

  • Below 50k/mo Pageviews
  • 5 Sites
  • 60 Days Detailed Data History
  • HTTPS Websites tracking
  • 3 Users/Agents
  • 3 Campaigns and Goals
  • 5 Triggers
  • 2,000 Heatmap Daily Clicks
  • 7 Heatmap Archive

Pro – $21.99/month

  • Below 500k/mo Pageviews
  • 30 Sites
  • Unlimited Detailed Data History
  • HTTPS Websites tracking
  • 22 Campaigns and Goals
  • 20 triggers
  • 10 Users/Agents
  • 6,000 Heatmap Daily Clicks
  • 30 Heatmap Archive

Ultimate – $49.99/month

  • Below 1M/mo Pageviews
  • 100 Sites
  • Unlimited Detailed Data History
  • HTTPS Websites tracking
  • 50 Campaigns and Goals
  • 45 Triggers
  • 15 Users/Agents
  • 9,000 Heatmap Daily Clocks
  • Unlimited Heatmap Archive
  • Monthly Plan: $30
  • Annual Plan: $300

Features

  • Unlimited number of concurrent support sessions using a single seat
  • Up to 150 unattended computers per seat
  • Each seat can be used on a single computer at a given time
  • Automatically renews at the end of each purchased term
Phone No.

Phone No.

1-617-381-4349
Types of Support

Types of Support

Live Support
Phone Live Support
Ticket
Popular Customers

Popular Customers

Market Twister, Zethus, Preferred Traffic
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Integrations

Integrations

Hitsteps integrates with the following business systems and applications:

  • HTML
  • WordPress
  • Joomla
  • Drupal
  • Shopify
  • Prestashop

Information not available.

Features

Features

Hitsteps FEATURES

  • Live Dashboard
  • Page Analysis
  • Download Reports
  • Heat Maps
  • Detailed Information
  • White Label
  • In Depth Sources
  • Cross Device Users
  • Entry/Exit Page Reporting
  • WordPress Email Integration
  • Browsers Used
  • Email Reporting
  • Recent Visitors
  • Multiple Site and User Engagement
  • Top Referrals
  • Live Support With Visitors
  • Keyword Analytics
  • Recent Searches
  • Download & External Link Tracking
  • Profile Visualizing
  • Country Tracking
  • Live Map
  • iPhone, iPad & Android Support
  • Invisible Counters
  • HTTPS Tracking

Techinline FixMe.IT FEATURES

  • 2-way desktop sharing
  • Browser-based solution
  • File and clipboard transfer
  • Instant messaging chat
  • Multi-monitor support
  • Logoff/logon & switch user
  • Whiteboard tools
  • Restart in safe mode
  • Reboot & automatically reconnect
  • Perform administrative tasks
Available Languages

Available Languages

English English
Types of Customers

Types of Customers

Small Business | Freelancers Small Business | Medium Business | Freelancers
Pricing Details

Pricing Details

Learn more about Hitsteps pricing Learn more about Techinline FixMe.IT pricing
Vendor's Address

Vendor's Address

Techinline Limited, 5 Jupiter House, Calleva Park, Aldermaston Reading, Berkshire RG7 8NN, United Kingdom
Contact Email

Contact Email

sales@techinline.com
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you are still having doubts about which service will work best for your company it might be a sound idea to examine each service’s social metrics. These metrics are frequently a sign of how popular every software is and how large is its online presence. For instance, in case of Facebook Techinline FixMe.IT has 252 likes on their official page while Hitsteps profile is liked by 2041 people.