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Compare TeamViewer vs Drift

What is better TeamViewer or Drift? Getting the most appropriate Customer Support Software for your business is complicated with various functions, options, and offers to check. But, relying on our review directory will make it possible for you to cut down the necessary steps by displaying all key apps in one location.

For instance, you can contrast TeamViewer and Drift for their tools and overall scores, in this case, 8.4 and 8.9, respectively. Similarly, you can check which software has better general user satisfaction rating: 96% (TeamViewer) and 100% (Drift) to learn which software is the better option for your organization. Don’t simply pick the solution with the lowest price, but the software that gives the best value.

If you want to quickly find the top Customer Support Software according to our review team we advise you try out the following services: Salesforce Essentials, Freshdesk, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

Starting from $749

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Remote Support
  • Remote Administration
  • Remote Access
  • Home Office
  • Online Meetings
  • Online Presentation
  • Training Session
  • Online Teamwork
  • Chat and nudge
  • Push text to device clipboard
  • Push and pull Wi-Fi settings
  • Pull system log files
  • See a list of all installed apps
  • Real-time screen sharing
  • Secure connection
  • User management
  • Log every support connection
  • Web-based connections
  • Central setting policies
  • Service queue with session codes
  • Customer modules with your own corporate design
  • IT management with ITbrain™

Pricing Info

Teamviewer is available as a downloadable software with varying one-time license fees:

Free – for personal, non-commercial use or as a trial version for business users.

Business – $749

  • Unlimited endpoints
  • Single-user license
  • Device management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, Mobile2PC
  • Wake-on-LAN

Premium – $1,499

  • Unlimited endpoints
  • All Business features, plus:
  • Multi-user (floating) license
  • Device and user management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, Mobile2PC
  • Wake-on-LAN
  • User connection reporting
  • 1 channel (concurrent user)
  • Additional channels available (extra charge)

Corporate – $2,839

  • Unlimited endpoints
  • Everything in the Premium plan +
  • Multi-user (floating) license
  • Device and user management
  • Customizable customer modules
  • Meetings & Presentations
  • PC2PC, Mobile2PC
  • Wake-on-LAN
  • User and device connection reporting
  • 3 channels (concurrent users)
  • Additional channels available (extra charge)
  • Mass deployment
  • 12 months of priority service

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Intesa Bank

Integrations

TeamViewer supports integrations with the following business systems and applications:

  • Microsoft Outlook
  • JIRA
  • Spiceworks
  • ZenDesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

TeamViewer is a software tool that enables you to remote control any computer over the internet within seconds and also conduct online meetings.

Company Email

support@teamviewer.com

Contact No.

Company's Address

TeamViewer GmbH
Jahnstr. 30
73037 Göppingen
Germany

NOAWARDS
YET

SmartScore™

OUR SCORE 8.9

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Enriched Data
  • Saved Replies
  • Book Meetings
  • Email Fallback
  • Chat Targeting
  • Activity History
  • Rep Profiles
  • Agent Status
  • Live View
  • Follow Contacts
  • Dynamic Routing
  • Smart Notifications
  • Lead Bot
  • Knowledge Bot
  • Advanced Targeting
  • Conversation Qualified Leads
  • Inbound and Outbound Sales Playbook
  • Email Playbooks
  • #DriftLinks
  • Overall Performance Metrics
  • Per Playbook Reporting
  • Conversation Reporting
  • Agent Reporting

Pricing Info

Drift offers a basic free plan, and three enterprise pricing plans for larger teams. Here are the details:

Basic Live Chat – Free

  • Includes 1 seat and 100 contacts. $15 per extra seat.
  • Live Chat
  • Scheduled Hours
  • Email Fallback
  • Mobile Apps
  • Profiles
  • Slack Integration

Starter -$50/month

  • Includes 1 seat and 1k contacts. $15 per extra seat.
  • Every Feature in Free Plan
  • Inbound Playbooks
  • Live View
  • Saved Replies
  • Block Specific IPs
  • Hubspot Segment Integrations

Pro -$250/mont

  • Includes 1 seat and 10k contacts. $50 per extra seat.
  • Every Feature in Starter Plan
  • Bots
  • Outbound Playbooks
  • Salesforce Lead and Activity Push
  • Knowledgebase Integrations
  • Custom Branding
  • Jumpstart Onboarding (Included)
  • On-going Services (Add-on)

Enterprise -$1,000/month

  • Includes 1 seat and 50k contacts. $100 per extra seat.
  • Everything in Pro
  • Automated Meetings
  • Salesforce Lead Routing
  • Marketo Integration
  • Clearbit Reveal (Add-On)
  • Guaranteed SLA
  • Jumpstart Onboarding (Included)
  • Ongoing Services (Add-ons)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Leadpages, Vidyard, Rapidminer

Integrations

Drift.com integrates with the following business systems and applications:

  • Slack
  • SalesForce
  • Marketo
  • HubSpot

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Drift.com is a robust, conversation-driven live-chat messaging platform.

Company Email

Contact No.

Company's Address

3 Copley Place, 7th Floor
Boston, Massachusetts
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

If you continue having second thoughts about which app will perform best for your company it might be a sensible idea to investigate each service’s social metrics. These metrics are quite often a sign of how popular a given app is and how large is its online presence. For example, in case of Facebook TeamViewer has 2246823 likes on their official page while Drift profile is liked by 2937 people.

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