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Compare TeamSupport vs WakeUpSales

What is better TeamSupport or WakeUpSales? Getting the perfect CRM Software product is all about cross-checking different solutions and determining the top software for your specific needs. Our exclusive process provides you with an instant look at the general rating of TeamSupport and WakeUpSales. For general quality and performance, TeamSupport scored 9.1, while WakeUpSales scored 8.0. On the other hand, for user satisfaction, TeamSupport earned 99%, while WakeUpSales earned 100%.

Below it's also possible to look at their features, terms, plans, etc. to find out which application will be more suitable for your company. One key feature to assess is if the application can enable/disable limitations on different types of users to limit the exposure of any critical corporate data.

We did our best to prepare reviews of all popular Customer Support Software solutions offered on the market, but among all the ones we reviewed these three caught our special attention: Salesforce Essentials, Freshdesk, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Agent tools

  • Intuitive online help desk interface
  • Customizable dahsboard
  • Powerful search
  • Integrated screen recordings
  • Mobile agent tools
  • Ticket automation
  • SLA management

Collaboration

  • WaterCooler social networking tool
  • Groups
  • Internal chat
  • Wiki
  • Community

Customer self-service

  • Advanced portal tools
  • Ticket deflection
  • Knowledge base

Multi-channel support

  • Email integration
  • Integrated live chat
  • Facebook integration
  • Integrated customer database
  • Product database
  • Track service contracts
  • Integration with popular CRM systems

Management tools

  • Reporting and metrics
  • Rights management
  • Integration with business intelligence systems

Pricing Info

TeamSupport is a cloud hosted collaborative help desk solution available in the following SMB and enterprise pricing plans:

Support Desk – $50 per agent per month, billed annually

  • Designed for end-user customer support or internal help desk operations;
  • Lets you easily assign, track and manage support requests.

Enterprise – $65 per agent month, billed annually

  • You can connect customer support
  • Product development and product management
  • Teams can use the same tool and share data
  • Track support issues, product bugs, defects, and feature enhancements.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AT&T, Walmart, American Lung Association, Fuji Film, NBA

Integrations

TeamSupport integrates with the following business systems and applications:

  • JIRA
  • ServiceNow
  • HubSpot
  • Slack
  • Salesforce.com
  • Beanstalk
  • Highrise
  • MailChimp
  • Nicereply
  • Zoho Reports
  • Dropbox
  • Zapier
  • Facebook
  • Rest API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients.

Company Email

sales@teamsupport.com

Contact No.

Company's Address

100 Highland Park Village, Suite 200
Dallas, TX 75205
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $4

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Sales Automation
  • Leads Management
  • Tasks Management
  • Activities
  • Contact Management
  • Google Calendar Synchronization
  • Email Management
  • Activity Stream
  • Export to CSV
  • Import from other CRM

Pricing Info

WakeUpSales is currently offered for free with the premium plans coming up soon. The pricing for premium plans will start at $4 per user per month.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

WakeUpSales integrates with the following business systems and applications:

  • Quickbooks
  • Freshbooks
  • Google Calendar
  • Asterisk
  • Ring Central
  • Twilio
  • Zapier
  • Mailchimp
  • Sendgrid
  • Amazon SES

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

WakeUpSales is an open source CRM application that manages and analyzes customer interaction and data to improve your business relationships & sales growth.

Company Email

support@wakeupsales.com

Contact No.

Company's Address

2059 Camden Ave. #118, San Jose,
California 95124 United States

When you select a product that you believe will work best for your business you shouldn’t only pay attention to what reviewers have to say about it. Very often individual experience with the service may change, depending on specific preferences and work processes. That’s why in our reviews we also offer our User Satisfaction Rating for every service to give you a reliable impression of how actual users of TeamSupport and WakeUpSales rate their contact with the service. Our system is built around detailed analysis of product appearances on other sites, social networks and blogs, so you will receive a complete and reliable landscape of what other customers think about every service. In this example TeamSupport has a total satisfaction rating at 99% while for WakeUpSales 100% of users claim they had an enjoyable experience with it.

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