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Compare TeamSupport vs Vivocha

What is better TeamSupport or Vivocha? It’s easy to our scoring system to help you get a general idea which Customer Support Software product is more suitable for your business. For overall product quality, TeamSupport attained 9.1 points, while Vivocha earned 8.4 points. At the same time, for user satisfaction, TeamSupport scored 99%, while Vivocha scored 90%.

Details about their features, tools, supported platforms, customer support, and more are given below to give you a more correct analysis. Remember to purchase only the tools your business requires so as not to waste money for tools which are redundant.

Our experts made sure to prepare reviews of all popular Customer Support Software products offered on the market, but among all the ones we reviewed these three caught our special attention: Salesforce Essentials, Freshdesk, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Agent tools

  • Intuitive online help desk interface
  • Customizable dahsboard
  • Powerful search
  • Integrated screen recordings
  • Mobile agent tools
  • Ticket automation
  • SLA management

Collaboration

  • WaterCooler social networking tool
  • Groups
  • Internal chat
  • Wiki
  • Community

Customer self-service

  • Advanced portal tools
  • Ticket deflection
  • Knowledge base

Multi-channel support

  • Email integration
  • Integrated live chat
  • Facebook integration
  • Integrated customer database
  • Product database
  • Track service contracts
  • Integration with popular CRM systems

Management tools

  • Reporting and metrics
  • Rights management
  • Integration with business intelligence systems

Pricing Info

TeamSupport is a cloud hosted collaborative help desk solution available in the following SMB and enterprise pricing plans:

Support Desk – $50 per agent per month, billed annually

  • Designed for end-user customer support or internal help desk operations;
  • Lets you easily assign, track and manage support requests.

Enterprise – $65 per agent month, billed annually

  • You can connect customer support
  • Product development and product management
  • Teams can use the same tool and share data
  • Track support issues, product bugs, defects, and feature enhancements.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AT&T, Walmart, American Lung Association, Fuji Film, NBA

Integrations

TeamSupport integrates with the following business systems and applications:

  • JIRA
  • ServiceNow
  • HubSpot
  • Slack
  • Salesforce.com
  • Beanstalk
  • Highrise
  • MailChimp
  • Nicereply
  • Zoho Reports
  • Dropbox
  • Zapier
  • Facebook
  • Rest API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients.

Company Email

sales@teamsupport.com

Contact No.

Company's Address

100 Highland Park Village, Suite 200
Dallas, TX 75205
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 90%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Web Foundry
  • Real-Time Interaction Dashboards
  • Transcript Analysis
  • Proactive Engagement
  • Co-Browsing
  • Real-Time Analytics
  • Canned Responses
  • Macros
  • Console
  • Integrations
  • Mobile Optimization
  • SSL Suport
  • A/B Testing
  • Visitor Tracking History
  • Voice Call
  • Click-to-Call

Pricing Info

Vivocha pricing information is available only upon request. Contact the vendor direclty for a quote. A free demo of the system is also available.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Vivocha integrates with the following systems and applications:

  • Magento
  • MagentoGo
  • Hybris
  • Shopify
  • WordPress
  • Joomla
  • PrestaShop
  • Drupal
  • Microsoft Dynamics
  • Google Analytics
  • Google Docs
  • Zendesk
  • Docebo

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Vivocha is one of the simplest and most efficient multichannel customer service platforms you could use to engage current and prospective clients.

Company Email

Contact No.

Company's Address

560 Mission Street,
JPMorgan Chase Bldg
San Francisco – CA 94105
USA

If you are still having doubts about which product will perform best in your case it might be a sensible idea to check out each service’s social metrics. Such metrics are usually a sign of how popular each app is and how extensive is its online presence.For example, if you look at TeamSupport LinkedIn account you’ll find out that they are followed by 2431 people. In case of Vivocha the number of followers on their LinkedIn page is 79.

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