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Compare TeamSupport vs Teamwork Desk

What is better TeamSupport or Teamwork Desk? Finding the ideal Customer Support Software product is all about evaluating various solutions and figuring out the top software for your specific needs. Our exclusive system gives you a brief look at the general rating of TeamSupport and Teamwork Desk. For total quality and performance, TeamSupport scored 9.1, while Teamwork Desk scored 8.0. On the other hand, for user satisfaction, TeamSupport earned 99%, while Teamwork Desk earned 100%.

Below it's also possible to look at their functionalities, terms, plans, etc. to find out which software will be more appropriate for your needs. One critical aspect to check is whether the app lets you to enable/disable permissions on different types of users to protect any sensitive business data.

We know that not all companies have enough time to scrutinize a large number of different services, so we prepared a list of recommendations that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Zendesk, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Agent tools

  • Intuitive online help desk interface
  • Customizable dahsboard
  • Powerful search
  • Integrated screen recordings
  • Mobile agent tools
  • Ticket automation
  • SLA management

Collaboration

  • WaterCooler social networking tool
  • Groups
  • Internal chat
  • Wiki
  • Community

Customer self-service

  • Advanced portal tools
  • Ticket deflection
  • Knowledge base

Multi-channel support

  • Email integration
  • Integrated live chat
  • Facebook integration
  • Integrated customer database
  • Product database
  • Track service contracts
  • Integration with popular CRM systems

Management tools

  • Reporting and metrics
  • Rights management
  • Integration with business intelligence systems

Pricing Info

TeamSupport is a cloud hosted collaborative help desk solution available in the following SMB and enterprise pricing plans:

Support Desk – $50 per agent per month, billed annually

  • Designed for end-user customer support or internal help desk operations;
  • Lets you easily assign, track and manage support requests.

Enterprise – $65 per agent month, billed annually

  • You can connect customer support
  • Product development and product management
  • Teams can use the same tool and share data
  • Track support issues, product bugs, defects, and feature enhancements.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AT&T, Walmart, American Lung Association, Fuji Film, NBA

Integrations

TeamSupport integrates with the following business systems and applications:

  • JIRA
  • ServiceNow
  • HubSpot
  • Slack
  • Salesforce.com
  • Beanstalk
  • Highrise
  • MailChimp
  • Nicereply
  • Zoho Reports
  • Dropbox
  • Zapier
  • Facebook
  • Rest API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients.

Company Email

sales@teamsupport.com

Contact No.

Company's Address

100 Highland Park Village, Suite 200
Dallas, TX 75205
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $7

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Reporting
  • Time tracking
  • Automated triggers
  • Customer portal
  • Smart Inboxes

Pricing Info

Teamwork Desk offers three SMB and enterprise pricing packages for users to choose from. Give the details a look, and select your plan:

Starter – $7 per agent/month

  • 10 agents
  • Unlimited inboxes
  • 1 free Help Docs site
  • Smart inboxes
  • Print and export tickets
  • Teamwork Projects integration

Plus – $13 per agent/month

  • All features from Starter plan
  • Triggers
  • Time tracking
  • Two factor authentication

Pro – $25 per agent/month

  • All features from Plus plan
  • Reporting
  • Companies
  • Customer happiness ratings
  • Custom fields
  • Training wheels

Enterprise – Contact us for pricing

  • All features from Pro plan
  • Priority support
  • Enterprise customer success manager
  • Team onboarding and training
  • Single sign-on

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

YOUNITY, TSG Ltd,

Integrations

Teamwork Desk integrates with the following business systems and applications:

  • Teamwork Projects
  • HubSpot
  • OneDrive for Business
  • Dropbox
  • Zendesk
  • Xero
  • Calendar Sync
  • Box
  • Time Doctor
  • Hubstaff
  • Gmail
  • EagleSchedule
  • Freshbooks
  • QuickBooks
  • SupportBee
  • TimeCamp
  • Blinksale
  • Outlook
  • Google Drive
  • Harvest

and many more.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Teamwork Desk is a cutting-edge Help Desk software designed to eliminate the pain points in customer support both for your team and your customer.

Company Email

support@teamwork.com

Contact No.

Company's Address

North Point House North Point Business Park
New Mallow Rd
Cork, Ireland

It may not always be enough to just compare TeamSupport and Teamwork Desk against each other. While reliable functionalities, cost and user experience are all important and should be included when making a final decision, you should also check out the recognition and awards merited by every product. In many cases a less popular solution may turn out to be a good choice that was a winner of many industry awards such as our Supreme Software Award which proves that in spite of lesser market popularity it’s a significant rival to the apps that rule the market.

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