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Compare TeamSupport vs SurveySparrow

What is better TeamSupport or SurveySparrow? To make sure you get the most useful and productive CRM Software for your company, you should compare products available on the market. For instance, here you may match TeamSupport’s overall score of 9.1 against SurveySparrow’s score of 8.0. You can also evaluate their general user satisfaction: TeamSupport (99%) vs. SurveySparrow (100%).

Moreover, you can compare their pros and cons feature by feature, including their offered terms and prices. By comparing products you are more likely to pick the best software for your needs. Of course you have to know your particular requirements to realize which software meets those needs.

Users who are pressed for time or need a Customer Support Software suggestion from our team might want to examine these top choices for this year: Freshdesk, Salesforce Service Cloud, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Agent tools

  • Intuitive online help desk interface
  • Customizable dahsboard
  • Powerful search
  • Integrated screen recordings
  • Mobile agent tools
  • Ticket automation
  • SLA management

Collaboration

  • WaterCooler social networking tool
  • Groups
  • Internal chat
  • Wiki
  • Community

Customer self-service

  • Advanced portal tools
  • Ticket deflection
  • Knowledge base

Multi-channel support

  • Email integration
  • Integrated live chat
  • Facebook integration
  • Integrated customer database
  • Product database
  • Track service contracts
  • Integration with popular CRM systems

Management tools

  • Reporting and metrics
  • Rights management
  • Integration with business intelligence systems

Pricing Info

TeamSupport is a cloud hosted collaborative help desk solution available in the following SMB and enterprise pricing plans:

Support Desk – $50 per agent per month, billed annually

  • Designed for end-user customer support or internal help desk operations;
  • Lets you easily assign, track and manage support requests.

Enterprise – $65 per agent month, billed annually

  • You can connect customer support
  • Product development and product management
  • Teams can use the same tool and share data
  • Track support issues, product bugs, defects, and feature enhancements.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AT&T, Walmart, American Lung Association, Fuji Film, NBA

Integrations

TeamSupport integrates with the following business systems and applications:

  • JIRA
  • ServiceNow
  • HubSpot
  • Slack
  • Salesforce.com
  • Beanstalk
  • Highrise
  • MailChimp
  • Nicereply
  • Zoho Reports
  • Dropbox
  • Zapier
  • Facebook
  • Rest API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients.

Company Email

sales@teamsupport.com

Contact No.

Company's Address

100 Highland Park Village, Suite 200
Dallas, TX 75205
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Survey Builder
  • Multiple Channels for Survey Sharing
  • Deep Insights
  • Mobile-First Surveys
  • Recurring Surveys
  • Audience Management

Pricing Info

SurveySparrow offers four SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your business:

Free plan

  • Up to 100 responses per month

Starter – $29/month or $19/month (annual billing)

  • Display Logic
  • 1000 responses per month
  • Custom Logo
  • Display Logic
  • Scoring

Plus – $49/month or $29/month (annual billing)

  • All Starter features
  • Auto Reminders
  • Unlimited Responses

Premium – $79/month or $49/month (annual billing)

  • All Plus features
  • Recurring Surveys

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

SurveySparrow relies on Zapier to provide users with a large number of useful integrations.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SurveySparrow lets you collect feedback naturally, gain insights and make better decisions.

Company Email

support@surveysparrow.com

Contact No.

Company's Address

340 S Lemon Ave #9091
Walnut, CA 91789
USA

In case you continue having doubts about which app will be best for your company it might be a sensible idea to analyze each service’s social metrics. Such metrics are frequently a way to see how popular each solution is and how large is its online presence. For instance TeamSupport Twitter account has currently 9530 followers. At the same time SurveySparrow Twitter is followed by 87 users.

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