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Compare TeamSupport vs Skyward CRM

What is better TeamSupport or Skyward CRM? Getting the suitable CRM Software product is as simple as evaluating the solid and weak features and terms offered by TeamSupport and Skyward CRM. Here it's also possible to match their total scores: 9.1 for TeamSupport vs. 8.0 for Skyward CRM. Or you can look at their general user satisfaction rating, 99% for TeamSupport vs. 99% for Skyward CRM.

We suggest that you take some time to study their specific functions and figure out which one is the better option for your company. Moreover. remember to factor in your company’s or industry’s unique case, for instance, a multilingual solution for a global team or a mobile version to help you work away from your office.

We are aware that not all businesses have enough time to test dozens of different solutions, so we created a list of recommendations that you may find useful. Our top choices for the Customer Support Software category are: Freshdesk, Salesforce Essentials, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Agent tools

  • Intuitive online help desk interface
  • Customizable dahsboard
  • Powerful search
  • Integrated screen recordings
  • Mobile agent tools
  • Ticket automation
  • SLA management

Collaboration

  • WaterCooler social networking tool
  • Groups
  • Internal chat
  • Wiki
  • Community

Customer self-service

  • Advanced portal tools
  • Ticket deflection
  • Knowledge base

Multi-channel support

  • Email integration
  • Integrated live chat
  • Facebook integration
  • Integrated customer database
  • Product database
  • Track service contracts
  • Integration with popular CRM systems

Management tools

  • Reporting and metrics
  • Rights management
  • Integration with business intelligence systems

Pricing Info

TeamSupport is a cloud hosted collaborative help desk solution available in the following SMB and enterprise pricing plans:

Support Desk – $50 per agent per month, billed annually

  • Designed for end-user customer support or internal help desk operations;
  • Lets you easily assign, track and manage support requests.

Enterprise – $65 per agent month, billed annually

  • You can connect customer support
  • Product development and product management
  • Teams can use the same tool and share data
  • Track support issues, product bugs, defects, and feature enhancements.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AT&T, Walmart, American Lung Association, Fuji Film, NBA

Integrations

TeamSupport integrates with the following business systems and applications:

  • JIRA
  • ServiceNow
  • HubSpot
  • Slack
  • Salesforce.com
  • Beanstalk
  • Highrise
  • MailChimp
  • Nicereply
  • Zoho Reports
  • Dropbox
  • Zapier
  • Facebook
  • Rest API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients.

Company Email

sales@teamsupport.com

Contact No.

Company's Address

100 Highland Park Village, Suite 200
Dallas, TX 75205
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Sales force automation
  • Territory management
  • Partner management
  • Sales forecasting
  • Sales performance management
  • Reports and dashboard

Pricing Info

Contact Skyward CRM and request a quote. You can also check out the software via their free trial option.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

According to their official website Skyward CRM offers integrations with various business systems and applications.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A customer relationship management platform specifically developed and aimed toward small businesses and medium-sized enterprises.

Company Email

info@skywardtechno.com

Contact No.

Company's Address

21 Surrey Drive Old Bridge, NJ 08857

In the event you continue having second thoughts about which solution will work best in your case it may be a sensible idea to check out each service’s social metrics. Such metrics are quite often a way to see how popular every software is and how large is its online presence.For instance, if you analyze TeamSupport LinkedIn account you’ll learn that they are followed by 2431 people. In case of Skyward CRM the volume of followers on their LinkedIn page is 383.

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