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Compare TeamSupport vs Salestrakr CRM

What is better TeamSupport or Salestrakr CRM? Getting the best CRM Software for your firm is crucial to boosting your company’s productivity. In our platform, it's easy to compare a wide range of solutions to see which one is the appropriate software for your requirements. Here you can match TeamSupport vs. Salestrakr CRM and look at their overall scores (9.1 vs. 7.2, respectively) and user satisfaction rating (99% vs. 99%, respectively).

Additionally, you can look at the specifics of rates, conditions, plans, capabilities, tools, and more, and find out which software offers more benefits for your business. In practice, go for the business software that allows you to add/remove features and pricing to address your business growth or lack of it.

We realize that not all businesses have enough time to scrutinize dozens of various solutions, so we came up with a list of suggestions that you may find useful. Our top choices for the Customer Support Software category are: Zendesk, Salesforce Service Cloud, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Agent tools

  • Intuitive online help desk interface
  • Customizable dahsboard
  • Powerful search
  • Integrated screen recordings
  • Mobile agent tools
  • Ticket automation
  • SLA management

Collaboration

  • WaterCooler social networking tool
  • Groups
  • Internal chat
  • Wiki
  • Community

Customer self-service

  • Advanced portal tools
  • Ticket deflection
  • Knowledge base

Multi-channel support

  • Email integration
  • Integrated live chat
  • Facebook integration
  • Integrated customer database
  • Product database
  • Track service contracts
  • Integration with popular CRM systems

Management tools

  • Reporting and metrics
  • Rights management
  • Integration with business intelligence systems

Pricing Info

TeamSupport is a cloud hosted collaborative help desk solution available in the following SMB and enterprise pricing plans:

Support Desk – $50 per agent per month, billed annually

  • Designed for end-user customer support or internal help desk operations;
  • Lets you easily assign, track and manage support requests.

Enterprise – $65 per agent month, billed annually

  • You can connect customer support
  • Product development and product management
  • Teams can use the same tool and share data
  • Track support issues, product bugs, defects, and feature enhancements.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AT&T, Walmart, American Lung Association, Fuji Film, NBA

Integrations

TeamSupport integrates with the following business systems and applications:

  • JIRA
  • ServiceNow
  • HubSpot
  • Slack
  • Salesforce.com
  • Beanstalk
  • Highrise
  • MailChimp
  • Nicereply
  • Zoho Reports
  • Dropbox
  • Zapier
  • Facebook
  • Rest API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients.

Company Email

sales@teamsupport.com

Contact No.

Company's Address

100 Highland Park Village, Suite 200
Dallas, TX 75205
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $24.95

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Business Card
  • Sales Pipeline
  • Email Integration
  • Custom Fields
  • Search In Detail
  • Create Reports
  • Task Automation
  • Organize Users
  • Database Import
  • Webforms
  • Create Email Templates
  • Notes, Calls and Emails

Pricing Info

Salestrakr offers a simple pricing scheme with no contracts or obligations. What you get is a straightforward package that you can customize to fit your business needs and requirements. Salestrakr also has a 15-day free trial option for those who want take Salestrakr for a spin.

Salestrakr Complete – $24.95/user/month

  • No User Limit
  • Unlimited Contacts and Storage
  • User Hierarchy and Granular Permissions

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Claremont McKenna College, Merchant Payroll, Georgoa Charter Schools Association, Amadeus

Integrations

Salestrakr supports integration with the following business systems and applications:

  • BillingOrchard
  • Skype

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A very friendly web-based CRM application that delivers full CRM and contact management features without the heavy price tag.

Company Email

info@salestrakr.com

Contact No.

Company's Address

75 5th St NE #202
Atlanta, GA 30308
United States

You should pay attention to the fact that while both TeamSupport and Salestrakr CRM may offer a top quality array of features each software may be aimed at a different company size. If you are analyzing various solutions you should focus on a company type they are meant for. Specific functionalities might scale up effectively for big enterprises but if you own a small or mid-sized company it’s frequently better to stay away from paying for complex features that you might never actually use.

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