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Compare TeamSupport vs Gro CRM

What is better TeamSupport or Gro CRM? The perfect CRM Software is a solution that can tackle your company’s unique demands. It is possible to identify which option works really with your enterprise if you review numerous products before you decide which one is the best.

As an example, TeamSupport and Gro CRM are scored at 9.1 and 8.0, respectively, for overall quality and performance. Likewise, TeamSupport and Gro CRM have a user satisfaction rating of 99% and 100%, respectively, which suggests the general feedback they get from customers. Better yet, talk to a current client of the software and solicit their comments concerning the software in question.

At the moment, the most popular solutions in our Customer Support Software category are: Salesforce Service Cloud, Zendesk, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Agent tools

  • Intuitive online help desk interface
  • Customizable dahsboard
  • Powerful search
  • Integrated screen recordings
  • Mobile agent tools
  • Ticket automation
  • SLA management

Collaboration

  • WaterCooler social networking tool
  • Groups
  • Internal chat
  • Wiki
  • Community

Customer self-service

  • Advanced portal tools
  • Ticket deflection
  • Knowledge base

Multi-channel support

  • Email integration
  • Integrated live chat
  • Facebook integration
  • Integrated customer database
  • Product database
  • Track service contracts
  • Integration with popular CRM systems

Management tools

  • Reporting and metrics
  • Rights management
  • Integration with business intelligence systems

Pricing Info

TeamSupport is a cloud hosted collaborative help desk solution available in the following SMB and enterprise pricing plans:

Support Desk – $50 per agent per month, billed annually

  • Designed for end-user customer support or internal help desk operations;
  • Lets you easily assign, track and manage support requests.

Enterprise – $65 per agent month, billed annually

  • You can connect customer support
  • Product development and product management
  • Teams can use the same tool and share data
  • Track support issues, product bugs, defects, and feature enhancements.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AT&T, Walmart, American Lung Association, Fuji Film, NBA

Integrations

TeamSupport integrates with the following business systems and applications:

  • JIRA
  • ServiceNow
  • HubSpot
  • Slack
  • Salesforce.com
  • Beanstalk
  • Highrise
  • MailChimp
  • Nicereply
  • Zoho Reports
  • Dropbox
  • Zapier
  • Facebook
  • Rest API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients.

Company Email

sales@teamsupport.com

Contact No.

Company's Address

100 Highland Park Village, Suite 200
Dallas, TX 75205
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $14.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Sales Dashboard
  • Contacts and Customer Relationship Management
  • Opportunity and Deal Management
  • Task Management
  • Call Queue Managment
  • Calendar Events
  • File and Document Management
  • Email Intelligence and Integration
  • Status Board Analytics
  • Metrics and History Reporting
  • Sales Reporting and Analytics
  • Inventory Management
  • Invoicing and Quotes
  • Purchase Order Management
  • Payment Processing
  • Receipt and Expense Tracking

Pricing Info

Gro CRM offers three CRM plans for users to choose from. Give the details a look, and select the best plan for your company:

 

Gro CRM Solo: $14.99 (Annualy or monthly)

  • Contatcs and accounts
  • Deals
  • Task management
  • Documents management
  • Calendar
  • Tags
  • Notifications
  • Email integration

Gro CRM Basic: $24.99 (Annualy or monthly)

  • All Solo features
  • Inventory management
  • Order management
  • Quotes and invoices
  • Reports
  • Data exports

Gro CRM Pro: $49.99 (Annualy or monthly)

  • All Basic features
  • Role based permissions
  • Call center management
  • Expenses and receipt tracking
  • Geo location – Maps & Directions
  • Status & Scoring

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Gro CRM integrates with the following business systems and applications:

  • Apple iCloud Drive
  • Apple Maps
  • Integrated Phone, Messaging, and FaceTime
  • Apple Pencil
  • Apple Smart Keyboard
  • WordPress
  •  Stripe
  • Gro CRM REST API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Gro CRM is a customer relationship management solution created for small businesses and is built to work exclusively with Mac and iOS devices.

Company Email

sales@grocrm.com

Contact No.

Company's Address

101 California St., Suite 2710
San Francisco, California 94111
USA

The apps analyzed on this page are merely a sliver of our complete CRM Software category and you should remember that there might be better services out there. If you would like to make sure you make the optimal decision for your team we definitely urge you to analyze more software first. You can also consider to study our top 10 CRM Software list to learn which services are currently the best ones and dominate the market.

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