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Compare TeamSupport vs ConvergeHub

What is better TeamSupport or ConvergeHub? A good way to find the right CRM Software product for your organization is to cross-check the solutions against each other. Here you can compare TeamSupport and ConvergeHub and see their capabilities compared thoroughly to help you select which one is the superior product.

Similarly, you can compare their overall ratings, such as: overall score (TeamSupport: 9.1 vs. ConvergeHub: 8.0) and user satisfaction (TeamSupport: 99% vs. ConvergeHub: 100%). Analyze their distinctive features and similarities and see which one outperforms the other. Similarly think about your company tomorrow; will your business outgrow the app in the next 3-5 years?

At this time, the most significant solutions in our Customer Support Software category are: Salesforce Service Cloud, Freshdesk, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Agent tools

  • Intuitive online help desk interface
  • Customizable dahsboard
  • Powerful search
  • Integrated screen recordings
  • Mobile agent tools
  • Ticket automation
  • SLA management

Collaboration

  • WaterCooler social networking tool
  • Groups
  • Internal chat
  • Wiki
  • Community

Customer self-service

  • Advanced portal tools
  • Ticket deflection
  • Knowledge base

Multi-channel support

  • Email integration
  • Integrated live chat
  • Facebook integration
  • Integrated customer database
  • Product database
  • Track service contracts
  • Integration with popular CRM systems

Management tools

  • Reporting and metrics
  • Rights management
  • Integration with business intelligence systems

Pricing Info

TeamSupport is a cloud hosted collaborative help desk solution available in the following SMB and enterprise pricing plans:

Support Desk – $50 per agent per month, billed annually

  • Designed for end-user customer support or internal help desk operations;
  • Lets you easily assign, track and manage support requests.

Enterprise – $65 per agent month, billed annually

  • You can connect customer support
  • Product development and product management
  • Teams can use the same tool and share data
  • Track support issues, product bugs, defects, and feature enhancements.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AT&T, Walmart, American Lung Association, Fuji Film, NBA

Integrations

TeamSupport integrates with the following business systems and applications:

  • JIRA
  • ServiceNow
  • HubSpot
  • Slack
  • Salesforce.com
  • Beanstalk
  • Highrise
  • MailChimp
  • Nicereply
  • Zoho Reports
  • Dropbox
  • Zapier
  • Facebook
  • Rest API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients.

Company Email

sales@teamsupport.com

Contact No.

Company's Address

100 Highland Park Village, Suite 200
Dallas, TX 75205
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Lead Conversion
  • Dashboard
  • Account
  • Contacts
  • Deals
  • Marketing
  • Campaigns
  • Email Templates
  • Lists
  • Broadcasts
  • Service Management
  • Case Management
  • Case History
  • Web to Case
  • API Integration
  • Collaboration
  • Library
  • Partners
  • Calendar
  • Notifications
  • Mobile Access
  • Automation
  • Customization
  • App Store
  • Sales process
  • Automation Workflow
  • Custom Fields

Pricing Info

ConvergeHub offers a variety of packages and payment schemes that will surely suit all business types and sizes. You get three versions of ConvergeHub plus an option to pay either quarterly or yearly. A free trial period is also offered.

Starter – $11 per user/month billed quarterly or $9 per user/month billed yearly

  • 200 Leads
  • 100 MB Storage
  • 100 emails

Pro – $35 per user/month  billed quarterly or  $29 per user/month  billed yearly

  • All Lite features plus
  • Unlimited Contacts
  • 2GB Storage
  • 2,500 emails/month
  • Deals

Premium – $65 per user/month  billed quarterly or  $59 per user/month  billed yearly

  • All Professional features plus
  • SocialCRM*
  • 4GB Storage
  • Product
  • Invoices
  • 5,000 emails per month
  • Case Management
  • Partner Collaboration

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Salamander Designs, ClkClk Inc

Integrations

ConvergeHub has an App Store concept where lot of third party applications are integrated. The vendor is constantly bringing in lot of new applications all the time. ConvergeHub presently has Outlook, Quickbooks, Xero, Google Contact, Google Calendar, Google Mail, Twilio, Fonality, Docusign and many more. ConvergeHub has an open API which can be used by any third party application to build integration into the app.

 

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A powerful cloud-based CRM platform that is designed to provide users with a complte Customer Engagement Management solution.

Company Email

info@convergehub.com

Contact No.

Company's Address

11501 Dublin Blvd #200
Dublin, CA 94568
United States

You should note that while both TeamSupport and ConvergeHub may provide an outstanding set of features each software may be designed for a different business size. If you are analyzing various solutions you should focus on a company size they are meant for. Specific elements might scale up effectively for huge enterprises but if you own a small or medium business it’s often better to refrain paying for complex functionalities that you might never actually use.

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