MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Teamemo vs HelpDocs

What is better Teamemo or HelpDocs? When you need a reliable Knowledge Management Software product for your business you should take time to examine a wide range of solutions. It doesn’t have to be difficult, and can be as simple as matching their functionalities in a table like the one below. You will also get a good idea how each product functions. For example, on this page you can find Teamemo’s overall score of 7.4 and compare it against HelpDocs’s score of 8.5; or Teamemo’s user satisfaction level at 100% versus HelpDocs’s 100% satisfaction score.

The assessment will help you find out the good and bad points of each service, and decide which fits you requirements better. Aside from the robust features, the solution that’s simple to grasp and use is always the better product.

In case you you want to quickly find the more reliable Knowledge Management Software according to our experts we advise you check out the following products: Remedy Knowledge Management, ServiceNow Knowledge Management, Inkling Knowledge.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $0.89

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Link information
  • Member mentions
  • Mark important documents
  • Hierarchical organization
  • Search and find
  • Integration
  • Import and export
  • Preserve the author
  • Discuss and comment
  • Centralized storage

Pricing Info

Teamemo offers a simple enterprise pricing structure with both monthly and annual subscriptions:

Starter @ $0.99/user/ month or $0.89/user/month billed annually

  • Up to 30 private pages
  • One private workspace
  • 1GB space
  • Unlimited public wikis
  • Export to Word, PDF, Markdown, or HTML

Professional @ $10/user/ month or $9/user/month billed annually

  • Everything in Starter
  • 30GB space
  • Up to 10 private workspaces
  • Page templates
  • MediaWiki import
  • Full workspace export to PDF, HTML, or XML

Professional Plus $15/user/ month or $13.50/user/month billed annually

  • Everything in Professional
  • Up to 5000 private pages
  • Up to 100 private workspaces
  • 100GB space for files
  • Full API access
  • Use your own domain
  • Limit access to Intranet

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Integration information is not available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An easy-to-use knowledge management software for individuals, communities, and businesses.

Company Email

info@teamemo.com

Contact No.

Company's Address

Teamemo,
Haid-und-Neu-Straße 7
D-76131 Karlsruhe
Germany

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $49

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Knowledgebase
  • Search
  • Analytics
  • Native integrations
  • Widget API
  • Audit trail
  • Team accounts

Pricing Info

HelpDocs provides three SMB and enterprise pricing plans. The pricing of the plans varies based on the number of team accounts you can set up, and the plans are available either through a monthly or annual subscription. Give the details a look, and select the plan suited to your own knowledge base management needs:

Starter – $49/month or $468/year

  • 5 team accounts
  • Unlimited website visitors
  • Unlimited help articles
  • Analytics within 30 days
  • Custom domain with SSL
  • Read-only API access
  • Integrate HelpDocs with your existing business tools
  • Custom CSS

Pro – $99/month or $948/year

  • 25 team accounts
  • All Standard features
  • Translate help articles to multiple languages
  • Lighthouse widget
  • Analytics within 90 days
  • Address 404-page issues
  • Custom HTML templates
  • Own domain

Growth – $199/month or $2,028/year

  • Set up 50 team accounts
    • Additional user – $100/100 extra users
  • Analytics within a period of 180 days
  • Single sign-on access
  • Advanced permissions

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Walmart, Ready2Order, Sphero

Integrations

HelpDocs integrates with the following applications:

  • Slack
  • Front
  • Intercom
  • Gorgias
  • Belco
  • Doorbell
  • Disqus
  • Smooch
  • Elevio
  • Google Analytics
  • Aptrinsic
  • Drift
  • Segment
  • Statuspage
  • Chatra
  • GoSquared
  • LiveChat
  • Crisp
  • LucidChart
  • Kommunicate
  • Feedier

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

HelpDocs is an authoritative knowledgebase software to support customers.

Company Email

jake@helpdocs.io

Contact No.

Company's Address

HelDocs Ltd.
Evolution House Iceni Court,
Delft Way, Norwich, Norfolk,
England, NR6 6BB
UK

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

When you research different Knowledge Management Software software you shouldn’t just explore their list of features and available pricing plans. Pay attention to the fact that the software must be matching your needs and business so the more flexible their offer the better. Check what OSes are supported by Teamemo and HelpDocs and ensure you will get mobile support for whatever devices you work on in your company. You should also learn which languages and countries are supported, because this might be a critical factor for many firms.

Page last modified