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Compare Tawk.to vs. simplyCT

Getting the appropriate Customer Support Software product is as straightforward as assessing the strong and weaker functionalities and terms offered by Tawk.to and simplyCT. Here it's also possible to match their overall scores: 8.5 for Tawk.to vs. 6.9 for simplyCT. Or you can verify their general user satisfaction rating, 88% for Tawk.to vs. 100% for simplyCT. We suggest that you spend some time to examine their unique features and decide which one is the better choice for your business. Likewise, remember to consider your company’s or industry’s special circumstances, such as, a multilingual software for a global team or a mobile version to help you work away from your office. We know that not all companies have the time to examine dozens of different services, so we came up with a list of suggestions that you may find useful. Our top selections for the Live Chat Software category are: LiveAgent, Kayako, Freshchat.
Software

Tawk.to

VS

simplyCT

VS

Tawk.to screenshot simplyCT screenshot
Pricing Details

Our Score

Our Score

8.5 ?

Our Score

6.9 ?

Client Experience

Client Experience

Client Experience

88% ?

Client Experience

100% ?

Cost

Cost

free

by quote

Pricing Model

Pricing Model

Free Quote-based
Detailed Review

Detailed Review

General Description

General Description

Tawk.to is a unique and fun live chat support application.
Transform your call center into a contact center that can efficiently handle all types of customer interaction – email, fax, live chat, voice, and social feeds.
Quick Links
Popular Clients

Popular Clients

Mercedes-Benz, Hyundai, RACV The It Factor Productions, The Devereux Foundation
List of Features

List of Features

Tawk.to FEATURES

  • Real-Time Monitoring
  • Native Mobile Apps
  • Automated Triggers
  • Customizable Widgets
  • Built-in Ticketing
  • Remove Branding
  • Canned Shortcuts
  • 100+ Integrations
  • 27 Languages
  • Javascript API
  • Group Messaging
  • Video and Voice Add-on
  • Agent to Agent Messaging
  • Desktop Notifications
  • 1880+ Emoji
  • Geo IP Tracking
  • Unlimited Agents
  • Track Sentiment
  • Unlimited History
  • Track Engagement
  • Detailed Reporting
  • Ban/Unban Visitors
  • Agent Alerts
  • Aliases
  • Departments
  • File Transfer
  • Tags
  • Attention Bubble
  • Domain Restriction
  • Scheduler
  • Mail Notifications
  • Message Filtering
  • High Load Dashboard
  • Secure Encryption
  • Custom Tabs
  • Message Sneak Peek
  • Visitor Information

simplyCT FEATURES

  • ACD (Automatic Call Distribution) system
  • ANI (Automatic Number Identification)
  • Auto dialers (Predictive, Power, Preview, and Progressive Dialer)
  • Business processes (queue) view and drill-in to performance
  • Call list imports
  • Call monitoring
  • Call queue management
  • Call recording
  • Campaign management
  • Chat support
  • CTI (Computer Telephony Integration)
  • Dynamic and customized rich IVR flow
  • Email, fax, and social feeds support
  • Live monitoring of agent status and interactions in progress
  • Real-time reporting
  • Salesforce integration
  • Skill-based routing, Idle time routing
  • Text-to-speech conversion
  • Toll free number provisioning
  • Web call back
Contact Address

Contact Address

simplyCT, 330 Madison Avenue, 6th floor, New York, NY 10017
Vendor Email

Vendor Email

support@tawk.to support@simplyct.com
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Available Support

Available Support

Live Support
Training
Phone Live Support
Training
Phone No.

Phone No.

1-855-543-3989
Cost Details

Cost Details

Tawk.to is a free-to-use live chat application, and offers no enterprise pricing plans to consider.

simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.

Premium Plan Features

  • ACD and IVR
  • Auto dialer
  • Call center reports
  • Callback/Web callback
  • Cloud APIS
  • Configuration tool
  • CRM pop-up
  • Full call recording
  • Multichannel – email, chat, and social feeds
  • Predictive dialer
  • Premium support
  • QA call recording
  • Real-time monitoring
  • VoIP – built in Softphone
Languages

Languages

English English
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Details

Pricing Details

Learn more about Tawk.to pricing Learn more about simplyCT pricing
Available Integrations

Available Integrations

Tawk.to is a cloud-based, open API that is integrated with the following applications:

  • Cayzu Help desk
  • Clouflare App
  • Bigcommerce
  • Drupal 7
  • Drupal 8
  • Google Adwords Conversion Tracking
  • Joomla 2.5x – 3.x
  • Magento 1
  • Magento 2
  • Opencart
  • Opencart 1.5.6.x
  • Opencart 2.2, 2.1.x, 2.0.x
  • Opencart 2.3.x
  • Osclass,
  • osCommerce
  • Prestashop
  • Shopify
  • ShopTill-e
  • SquareSpace
  • Trakdesk
  • Weebly
  • WHMCS
  • Wix
  • WordPress
  • Zencart
  • Salesforce integration
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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If you continue having doubts about which solution will perform best in your case it might be a sensible idea to examine each service’s social metrics. These metrics are frequently a way to see how popular each solution is and how big is its online presence. For example, in case of Facebook Tawk.to has 12948 likes on their official page while simplyCT profile is liked by 31 people.