Compare Tawk.to vs. simplyCT

Comparing products to find the best Customer Support Software doesn't have to be difficult. On our review platform, we enable you to match Tawk.to and simplyCT and right away analyze their distinct features. We allow you to check their capabilities, supported devices, support service, prices, terms, and much more. It's also possible to assess their overall score (8.5 for Tawk.to vs. 6.9 for simplyCT) and overall customer satisfaction level (88% for Tawk.to vs. 100% for simplyCT). Take your time and assess your top alternatives and determine which one is ideal for your company. Likewise, you must consider the software company’s business viability; are they reliable and will they still be operating in a few years time? We are aware that not all companies have enough time to examine a wide range of different products, so we came up with a list of recommendations that you may find useful. Our top choices for the Live Chat Software category are: LiveAgent, Drift, Freshdesk.
Software

Tawk.to

VS

simplyCT

VS

Tawk.to screenshot simplyCT screenshot
Pricing Details

Score

Our Score

8.5 ?

Our Score

6.9 ?

Customer Experience

Customer Experience

Customer Experience

88% ?

Customer Experience

100% ?

Price

Price

free

by quote

Pricing Model

Pricing Model

Free Quote-based
Detailed Review

Detailed Review

Product Info

Product Info

Tawk.to is a unique and fun live chat support application.
Transform your call center into a contact center that can efficiently handle all types of customer interaction – email, fax, live chat, voice, and social feeds.
Easy Links
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Pricing Info

Pricing Info

Tawk.to is a free-to-use live chat application, and offers no enterprise pricing plans to consider.

simplyCT offers three plans for businesses of all sizes: Basic, Advanced, and Premium. Request a pricing quote directly from the vendor. There are no setup fees and training is included.

Premium Plan Features

  • ACD and IVR
  • Auto dialer
  • Call center reports
  • Callback/Web callback
  • Cloud APIS
  • Configuration tool
  • CRM pop-up
  • Full call recording
  • Multichannel – email, chat, and social feeds
  • Predictive dialer
  • Premium support
  • QA call recording
  • Real-time monitoring
  • VoIP – built in Softphone
Pricing Details

Pricing Details

Learn more about Tawk.to pricing Learn more about simplyCT pricing
Languages Supported

Languages Supported

USA, UK, Canada, International USA, Canada
Customer Support

Customer Support

Live Support
Training
Phone Live Support
Training
Email Address

Email Address

support@tawk.to support@simplyct.com
Available Features

Available Features

Tawk.to FEATURES

  • Real-Time Monitoring
  • Native Mobile Apps
  • Automated Triggers
  • Customizable Widgets
  • Built-in Ticketing
  • Remove Branding
  • Canned Shortcuts
  • 100+ Integrations
  • 27 Languages
  • Javascript API
  • Group Messaging
  • Video and Voice Add-on
  • Agent to Agent Messaging
  • Desktop Notifications
  • 1880+ Emoji
  • Geo IP Tracking
  • Unlimited Agents
  • Track Sentiment
  • Unlimited History
  • Track Engagement
  • Detailed Reporting
  • Ban/Unban Visitors
  • Agent Alerts
  • Aliases
  • Departments
  • File Transfer
  • Tags
  • Attention Bubble
  • Domain Restriction
  • Scheduler
  • Mail Notifications
  • Message Filtering
  • High Load Dashboard
  • Secure Encryption
  • Custom Tabs
  • Message Sneak Peek
  • Visitor Information

simplyCT FEATURES

  • ACD (Automatic Call Distribution) system
  • ANI (Automatic Number Identification)
  • Auto dialers (Predictive, Power, Preview, and Progressive Dialer)
  • Business processes (queue) view and drill-in to performance
  • Call list imports
  • Call monitoring
  • Call queue management
  • Call recording
  • Campaign management
  • Chat support
  • CTI (Computer Telephony Integration)
  • Dynamic and customized rich IVR flow
  • Email, fax, and social feeds support
  • Live monitoring of agent status and interactions in progress
  • Real-time reporting
  • Salesforce integration
  • Skill-based routing, Idle time routing
  • Text-to-speech conversion
  • Toll free number provisioning
  • Web call back
Supported Integrations

Supported Integrations

Tawk.to is a cloud-based, open API that is integrated with the following applications:

  • Cayzu Help desk
  • Clouflare App
  • Bigcommerce
  • Drupal 7
  • Drupal 8
  • Google Adwords Conversion Tracking
  • Joomla 2.5x – 3.x
  • Magento 1
  • Magento 2
  • Opencart
  • Opencart 1.5.6.x
  • Opencart 2.2, 2.1.x, 2.0.x
  • Opencart 2.3.x
  • Osclass,
  • osCommerce
  • Prestashop
  • Shopify
  • ShopTill-e
  • SquareSpace
  • Trakdesk
  • Weebly
  • WHMCS
  • Wix
  • WordPress
  • Zencart
  • Salesforce integration
Popular Clients

Popular Clients

Mercedes-Benz, Hyundai, RACV The It Factor Productions, The Devereux Foundation
Contact Address

Contact Address

simplyCT, 330 Madison Avenue, 6th floor, New York, NY 10017
Phone No.

Phone No.

1-855-543-3989
OS Supported

OS Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be sufficient to simply compare Tawk.to and simplyCT against one another. Even though reliable features, cost and user reviews are all important and should be considered when making a final decision, you should also pay attention to the recognition and awards won by each app. Very often a less dominant product may turn out to be an excellent choice that was a winner of many SaaS awards such as our Exceptional Customer Support Award which shows that in spite of smaller market presence it’s a worthy rival to the apps that dominate the market.