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Compare Relay vs. Tawk.to

Buying the best Customer Support Software product is all about evaluating numerous solutions and figuring out the top program for your specific needs. Our proprietary process gives you an instant look at the general rating of Tawk.to and Relay. For all round quality and performance, Tawk.to scored 8.5, while Relay scored 8.0. On the other hand, for user satisfaction, Tawk.to earned 88%, while Relay earned N/A%. Below you can also check their characteristics, terms, plans, etc. to find out which software will be more suitable for your needs. One key feature to assess is if the software lets you to toggle on/off permissions on various types of users to secure any confidential business data. Currently, the top services in our Live Chat Software category are: Kayako, Freshchat, LiveAgent.
Product

Relay

VS

Tawk.to

VS

Relay screenshot Tawk.to screenshot
Pricing Page

Our Score

Our Score

8.0 ?

Our Score

8.5 ?

Customer Experience

Customer Experience

Customer Experience

N/A% ?

Customer Experience

88% ?

Pricing

Pricing

$200

free

Pricing Model

Pricing Model

Free | Monthly payment Free
Full Review

Full Review

Overview

Overview

A powerful customer support platform that leverages AI to create efficient agents and smarter chatbots.
Tawk.to is a unique and fun live chat support application.
Quick Links
Email Address

Email Address

support@tawk.to
Types of Support

Types of Support

Phone Live Support
Ticket Training
Live Support
Training
Languages

Languages

English, Japanese, Spanish, French English
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Supported Integrations

Supported Integrations

Relay has pre-built integrations for the following software and applications:

  • Salesforce
  • Zendesk
  • Freshdesk
  • ServiceNow
  • Jira
  • Slack
  • Gmail & Google Calendar
  • Outlook Mail & Calendar
  • Facebook
  • Line
  • WhatsApp

In addition to these pre-configured integrations, Relay has robust APIs, SDKs, and APKs that you can utilize for connecting the solution with other third-party systems.

Tawk.to is a cloud-based, open API that is integrated with the following applications:

  • Cayzu Help desk
  • Clouflare App
  • Bigcommerce
  • Drupal 7
  • Drupal 8
  • Google Adwords Conversion Tracking
  • Joomla 2.5x – 3.x
  • Magento 1
  • Magento 2
  • Opencart
  • Opencart 1.5.6.x
  • Opencart 2.2, 2.1.x, 2.0.x
  • Opencart 2.3.x
  • Osclass,
  • osCommerce
  • Prestashop
  • Shopify
  • ShopTill-e
  • SquareSpace
  • Trakdesk
  • Weebly
  • WHMCS
  • Wix
  • WordPress
  • Zencart
Pricing Page

Pricing Page

Learn more about Relay pricing Learn more about Tawk.to pricing
Popular Customers

Popular Customers

Paysafe, Paya, Elavon, Square, Vans Mercedes-Benz, Hyundai, RACV
List of Features

List of Features

Relay FEATURES

  • Automation Tools
  • Knowledge Dissemination
  • Chatbots
  • Actionable Analytics
  • Omnichannel Communications
  • Team Collaboration
  • Monitoring
  • Ticketing

Tawk.to FEATURES

  • Real-Time Monitoring
  • Native Mobile Apps
  • Automated Triggers
  • Customizable Widgets
  • Built-in Ticketing
  • Remove Branding
  • Canned Shortcuts
  • 100+ Integrations
  • 27 Languages
  • Javascript API
  • Group Messaging
  • Video and Voice Add-on
  • Agent to Agent Messaging
  • Desktop Notifications
  • 1880+ Emoji
  • Geo IP Tracking
  • Unlimited Agents
  • Track Sentiment
  • Unlimited History
  • Track Engagement
  • Detailed Reporting
  • Ban/Unban Visitors
  • Agent Alerts
  • Aliases
  • Departments
  • File Transfer
  • Tags
  • Attention Bubble
  • Domain Restriction
  • Scheduler
  • Mail Notifications
  • Message Filtering
  • High Load Dashboard
  • Secure Encryption
  • Custom Tabs
  • Message Sneak Peek
  • Visitor Information
Phone No.

Phone No.

+1 844-800-2666
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Available Plans

Available Plans

Relay offers three levels of enterprise pricing. The solution also provides a free package for businesses with limited communication needs. This and the paid bundles are outlined below to help you decide which one is the best for your organization.

Free – Free

  • Customer Chat
  • Team Collaboration

Starter – starts at $200.00/month

  • All Free Features
  • Custom Greetings
  • FAQ Automation
  • Intelligent Routing
  • Custom Branding

Pro – starts at $500.00/month

  • All Starter Features
  • Multi-Channel Communications
  • Advanced Insights
  • Agent-Assist Bots
  • Premium Integrations

Enterprise – starts at $2,000.00/month

  • All Pro Features
  • Bot-Building Services
  • Uptime SLAs
  • Real-Time Dashboards
  • Dedicated Account Manager

Tawk.to is a free-to-use live chat application, and offers no enterprise pricing plans to consider.

Company's Address

Company's Address

Relay
1622 Tiburon Boulevard
Tiburon, CA 94123
USA
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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When you select a app that you believe will be an actual asset for your business you shouldn’t just limit yourself to what reviewers have to say about it. In many cases individual experience with the app may change, depending on your own goals and work processes. That’s the reason why in our reviews we also give our User Satisfaction Rating for every solution to give you a reliable overview of how actual users of Tawk.to and Relay evaluate their contact with the service. Our algorithm is built around complex analysis of product mentions on other sites, social networks and blogs, so you are going to obtain a complete and reliable overview of what other people think about every service. In this example Tawk.to got a total satisfaction rating at 88% while for Relay N/A% of users claim they had a positive experience with it.