Compare Tawk.to vs. Orchard Collaboration

If you wish to get a quick way to find out which Customer Support Software product is better, our exclusive method gives Tawk.to a score of 8.5 and Orchard Collaboration a score of 7.3 for all round quality and performance. Moreover, Tawk.to is rated at 88%, while Orchard Collaboration is rated 97% for their user satisfaction level. You can also review their product details, such as modules, tools, options, plans, costs, and more. See if the application can customize some of its funnels to make sure the app fits your own business workflows. As of now, the most popular solutions in our Live Chat Software category are: Zoho SalesIQ, LiveAgent, Freshchat.
Compare

Tawk.to

VS

Orchard Collaboration

VS

Tawk.to screenshot Orchard Collaboration screenshot
Pricing Page

Score

Our Score

8.5 ?

Our Score

7.3 ?

Client Experience

Client Experience

Client Experience

88% ?

Client Experience

97% ?

Cost

Cost

free

Free

Pricing Type

Pricing Type

Free Free
Complete Review

Complete Review

General Description

General Description

Tawk.to is a unique and fun live chat support application.
Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
Easy Links
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
List of Features

List of Features

Tawk.to FEATURES

  • Real-Time Monitoring
  • Native Mobile Apps
  • Automated Triggers
  • Customizable Widgets
  • Built-in Ticketing
  • Remove Branding
  • Canned Shortcuts
  • 100+ Integrations
  • 27 Languages
  • Javascript API
  • Group Messaging
  • Video and Voice Add-on
  • Agent to Agent Messaging
  • Desktop Notifications
  • 1880+ Emoji
  • Geo IP Tracking
  • Unlimited Agents
  • Track Sentiment
  • Unlimited History
  • Track Engagement
  • Detailed Reporting
  • Ban/Unban Visitors
  • Agent Alerts
  • Aliases
  • Departments
  • File Transfer
  • Tags
  • Attention Bubble
  • Domain Restriction
  • Scheduler
  • Mail Notifications
  • Message Filtering
  • High Load Dashboard
  • Secure Encryption
  • Custom Tabs
  • Message Sneak Peek
  • Visitor Information

Orchard Collaboration FEATURES

Project Management
  • Activity-Stream per project, user
  • Add custom sub-sections to projects
  • Cardwall
  • Customizable project dashboard
  • Discussions per project
  • Follow / unfollow project items
  • Invite customers to projects
  • Milestone Planning
  • Milestones per project
  • Permissions controls per project
  • Tickets and issues per project
  • Wikis per project
Ticket Management
  • Add watchers to tickets
  • Automatic and customizable email replies
  • Automatic email notification
  • Automatic ticket assignment using workflows
  • Commenting and discussion on tickets
  • Create/relate tickets to the other items in the system
  • Custom ticket forms, custom ticket fields
  • Dynamic email templates
  • Email ticketing
  • Flexible mechanism to assign/share tickets
  • Unlimited level of tickets
Other Features
  • Integration with your own software and services
  • Workflows
  • Content management
Contact Email

Contact Email

support@tawk.to info@orchardcollaboration.com
Integrations

Integrations

Tawk.to is a cloud-based, open API that is integrated with the following applications:

  • Cayzu Help desk
  • Clouflare App
  • Bigcommerce
  • Drupal 7
  • Drupal 8
  • Google Adwords Conversion Tracking
  • Joomla 2.5x – 3.x
  • Magento 1
  • Magento 2
  • Opencart
  • Opencart 1.5.6.x
  • Opencart 2.2, 2.1.x, 2.0.x
  • Opencart 2.3.x
  • Osclass,
  • osCommerce
  • Prestashop
  • Shopify
  • ShopTill-e
  • SquareSpace
  • Trakdesk
  • Weebly
  • WHMCS
  • Wix
  • WordPress
  • Zencart

Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.

 

Customer Support

Customer Support

Live Support
Training
Training
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
Pricing Page

Pricing Page

Learn more about Tawk.to pricing Learn more about Orchard Collaboration pricing
Contact No.

Contact No.

Available Plans

Available Plans

Tawk.to is a free-to-use live chat application, and offers no enterprise pricing plans to consider.

Orchard Collaboration is a system available completely for free.

Prominent Customers

Prominent Customers

Mercedes-Benz, Hyundai, RACV
Vendor's Address

Vendor's Address

Languages

Languages

English English
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Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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When you test different Customer Support Software software you shouldn’t only look at their list of features and available pricing packages. Keep in mind the product should be adjusted to your requirements and team so the more flexible their offer the better. Check what systems are supported by Tawk.to and Orchard Collaboration and ensure you will get mobile support for whichever devices you use in your company. You should also examine which languages and countries are supported, because this may be a deal breaker for many companies.