Compare Tawk.to vs. Orchard Collaboration

A good way to choose the right Customer Support Software product for your firm is to cross-check the solutions against each other. Here you can compare Tawk.to and Orchard Collaboration and see their capabilities compared thoroughly to help you decide on which one is the superior product. Likewise, you can examine their overall ratings, for instance: overall score (Tawk.to: 8.5 vs. Orchard Collaboration: 7.3) and user satisfaction (Tawk.to: 88% vs. Orchard Collaboration: 97%). Browse through their distinctive features and similarities and see which one outperforms the other. Moreover, imagine what your business will be in years to come; will your company outgrow the app in the next couple of years? If you have to quickly decide on the top Live Chat Software according to our experts we recommend you try out one of these solutions: Freshdesk, LiveAgent, Drift.
Comparison

Tawk.to

VS

Orchard Collaboration

VS

Tawk.to screenshot Orchard Collaboration screenshot
Pricing Details

Our Score

Our Score

8.5 ?

Our Score

7.3 ?

Client Experience

Client Experience

Client Experience

88% ?

Client Experience

97% ?

Pricing

Pricing

free

Free

Pricing Model

Pricing Model

Free Free
Full Review

Full Review

Product Info

Product Info

Tawk.to is a unique and fun live chat support application.
Orchard Collaboration is a free, open source project management, ticketing system, and collaboration framework created on top of Orchard CMS.
Useful Links
Pricing Details

Pricing Details

Learn more about Tawk.to pricing Learn more about Orchard Collaboration pricing
Languages Supported

Languages Supported

USA, UK, Canada, International International
Features

Features

Tawk.to FEATURES

  • Real-Time Monitoring
  • Native Mobile Apps
  • Automated Triggers
  • Customizable Widgets
  • Built-in Ticketing
  • Remove Branding
  • Canned Shortcuts
  • 100+ Integrations
  • 27 Languages
  • Javascript API
  • Group Messaging
  • Video and Voice Add-on
  • Agent to Agent Messaging
  • Desktop Notifications
  • 1880+ Emoji
  • Geo IP Tracking
  • Unlimited Agents
  • Track Sentiment
  • Unlimited History
  • Track Engagement
  • Detailed Reporting
  • Ban/Unban Visitors
  • Agent Alerts
  • Aliases
  • Departments
  • File Transfer
  • Tags
  • Attention Bubble
  • Domain Restriction
  • Scheduler
  • Mail Notifications
  • Message Filtering
  • High Load Dashboard
  • Secure Encryption
  • Custom Tabs
  • Message Sneak Peek
  • Visitor Information

Orchard Collaboration FEATURES

Project Management
  • Activity-Stream per project, user
  • Add custom sub-sections to projects
  • Cardwall
  • Customizable project dashboard
  • Discussions per project
  • Follow / unfollow project items
  • Invite customers to projects
  • Milestone Planning
  • Milestones per project
  • Permissions controls per project
  • Tickets and issues per project
  • Wikis per project
Ticket Management
  • Add watchers to tickets
  • Automatic and customizable email replies
  • Automatic email notification
  • Automatic ticket assignment using workflows
  • Commenting and discussion on tickets
  • Create/relate tickets to the other items in the system
  • Custom ticket forms, custom ticket fields
  • Dynamic email templates
  • Email ticketing
  • Flexible mechanism to assign/share tickets
  • Unlimited level of tickets
Other Features
  • Integration with your own software and services
  • Workflows
  • Content management
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Prominent Customers

Prominent Customers

Mercedes-Benz, Hyundai, RACV
Integrations

Integrations

Tawk.to is a cloud-based, open API that is integrated with the following applications:

  • Cayzu Help desk
  • Clouflare App
  • Bigcommerce
  • Drupal 7
  • Drupal 8
  • Google Adwords Conversion Tracking
  • Joomla 2.5x – 3.x
  • Magento 1
  • Magento 2
  • Opencart
  • Opencart 1.5.6.x
  • Opencart 2.2, 2.1.x, 2.0.x
  • Opencart 2.3.x
  • Osclass,
  • osCommerce
  • Prestashop
  • Shopify
  • ShopTill-e
  • SquareSpace
  • Trakdesk
  • Weebly
  • WHMCS
  • Wix
  • WordPress
  • Zencart

Orchard offers the benefit of modularity. Orchard CMS already hosts many third party modules that can extend your system. You can also easily develop custom modules and integrate them with your Orchard Collaboration portal. Using the custom modules, your users can integrate data from other software and services into your Orchard Collaboration portal and vice versa.

 

Company's Address

Company's Address

Pricing Plans

Pricing Plans

Tawk.to is a free-to-use live chat application, and offers no enterprise pricing plans to consider.

Orchard Collaboration is a system available completely for free.

Contact Phone

Contact Phone

Email Address

Email Address

support@tawk.to info@orchardcollaboration.com
Customer Support

Customer Support

Live Support
Training
Training
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Medium Business
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as crucial as useful features and client support level are pricing packages made available by Tawk.to and Orchard Collaboration. While price should not be the only element it’s definitely a significant thing to think about. You should count on a flexible pricing plan that can be matched with your business size and easily scaled up every time your team grows. Make sure you don’t pick pricing plans that include additional features that you won’t find useful and always make an effort to contact with the vendor directly as big companies can usually benefit from discounts. You should also give a chance to a free trial or demo of each solution to spend at least some time using it. It’s a helpful experience that doesn’t ask you to invest any money and provides you with a solid overview of what it feels like to work with Tawk.to and Orchard Collaboration.