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Compare Tawk.to vs. MiContact Center

There are numerous Customer Support Software products in the market today. The best way to find out which one fits your needs best is to compare them side by side. For instance, here you can assess Tawk.to and MiContact Center for their overall score (8.5 vs. 7.8, respectively) or their user satisfaction rating (88% vs. 100%, respectively). Additionally, you can examine their capabilities and pricing conditions along with other valuable details below. When matching products make sure to analyze their corresponding features and mark their distinctive elements to get a clearer picture of both deals. Similarly, bear in mind to assess non-core issues such as security, backup, ease-of-use, and customer service. We did our best to prepare reviews of all popular Live Chat Software services available on the market, but among them these three deserved our special attention: Freshchat, Kayako, LiveAgent.
Software

Tawk.to

VS

MiContact Center

VS

Tawk.to screenshot MiContact Center screenshot
Pricing Details

Score

Our Score

8.5 ?

Our Score

7.8 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

88% ?

Client Satisfaction

100% ?

Cost

Cost

free

by quote

Price Scheme

Price Scheme

Free Quote-based
Full Review

Full Review

Overview

Overview

Tawk.to is a unique and fun live chat support application.
MiContact Center offers a range of cloud contact center solutions with varying levels of functionality and complexity for businesses of all sizes.
Easy Links
Available Languages

Available Languages

English English
Phone Number

Phone Number

+61 290 239 500
Pricing Details

Pricing Details

Learn more about Tawk.to pricing Learn more about MiContact Center pricing
Client Types

Client Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Available Features

Available Features

Tawk.to FEATURES

  • Real-Time Monitoring
  • Native Mobile Apps
  • Automated Triggers
  • Customizable Widgets
  • Built-in Ticketing
  • Remove Branding
  • Canned Shortcuts
  • 100+ Integrations
  • 27 Languages
  • Javascript API
  • Group Messaging
  • Video and Voice Add-on
  • Agent to Agent Messaging
  • Desktop Notifications
  • 1880+ Emoji
  • Geo IP Tracking
  • Unlimited Agents
  • Track Sentiment
  • Unlimited History
  • Track Engagement
  • Detailed Reporting
  • Ban/Unban Visitors
  • Agent Alerts
  • Aliases
  • Departments
  • File Transfer
  • Tags
  • Attention Bubble
  • Domain Restriction
  • Scheduler
  • Mail Notifications
  • Message Filtering
  • High Load Dashboard
  • Secure Encryption
  • Custom Tabs
  • Message Sneak Peek
  • Visitor Information

MiContact Center FEATURES

  • ACD (Automatic call distributor)
  • Active directory integration
  • Agent productivity tools
  • Agent routing
  • Agent scripting
  • Automated outbound dialing
  • Call and screen recording
  • Call flow authoring
  • CRM and third party integrations
  • CTI integration
  • Data exchange and surveys
  • Historical/real-time reporting
  • Inbound, outbound, and blended call routing
  • Interactive visual queue
  • Interactive voice response (IVR)
  • Live dashboards
  • Multi-channel support
  • PCI compliance
  • Silent monitoring
  • Unified agent desktop
Popular Customers

Popular Customers

Mercedes-Benz, Hyundai, RACV Make a Wish, Starwood Hotels and Resorts, Rock and Roll Hall of Fame and Museuem
Supported Integrations

Supported Integrations

Tawk.to is a cloud-based, open API that is integrated with the following applications:

  • Cayzu Help desk
  • Clouflare App
  • Bigcommerce
  • Drupal 7
  • Drupal 8
  • Google Adwords Conversion Tracking
  • Joomla 2.5x – 3.x
  • Magento 1
  • Magento 2
  • Opencart
  • Opencart 1.5.6.x
  • Opencart 2.2, 2.1.x, 2.0.x
  • Opencart 2.3.x
  • Osclass,
  • osCommerce
  • Prestashop
  • Shopify
  • ShopTill-e
  • SquareSpace
  • Trakdesk
  • Weebly
  • WHMCS
  • Wix
  • WordPress
  • Zencart

Mitel Portfolio Integrations

MiContact Center solutions integrate across the portfolio to extend the contact center’s capabilities. These integrations include:

  • Outbound dialing and campaign management
  • Quality monitoring and call recording
  • Workforce management

Third-Party Contact Center Applications

Mitel has partnered with numerous third-party firms that provide complementary applications to MiContact Center Solutions, ensuring users have easy access to pre-integrated, best-in-class solutions.

These solutions include:

  • Customer Relationship Management
  • Presence and chat engines
  • Social media monitoring
Customer Support

Customer Support

Live Support
Training
Phone Live Support
Ticket Training
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Vendor Email

Vendor Email

support@tawk.to
Pricing Info

Pricing Info

Tawk.to is a free-to-use live chat application, and offers no enterprise pricing plans to consider.

Contact Mitel for a custom price quote based on your business size.

Vendor's Address

Vendor's Address

350 Legget Dr., Kanata, ON K2K 2W7, Canada
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Product Comparisons

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as essential as useful features and client support responsiveness are pricing packages provided by Tawk.to and MiContact Center. Even though cost should not be the sole element it’s surely a key thing to think about. You should expect a flexible pricing package that can be adjusted to your business size and effortlessly scaled up if your team grows. You should be certain you don’t select packages that include extra tools that you won’t use and always try to get in touch with the vendor directly as big companies can frequently benefit from more affordable prices. You should also give a chance to a free trial or demo of every solution to spend at least some time on actual work with the system. It’s a valuable experience that doesn’t require you to spend any money and gives you a practical overview of what it’s like to work with Tawk.to and MiContact Center.