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Compare Tawk.to vs Hitsteps

What is better Tawk.to or Hitsteps? To ensure that you purchase the most efficient and productive Customer Support Software for your firm, you should compare products available on the market. For example, here it is possible to match Tawk.to’s overall score of 8.5 against Hitsteps’s score of 8.0. You may also examine their general user satisfaction: Tawk.to (88%) vs. Hitsteps (100%).

What’s more, you can assess their good and bad points feature by feature, including their offered terms and rates. By comparing products you are more likely to pick the right software for your needs. It goes without saying you must understand your specific needs to realize which solution meets those needs.

Currently, the leading solutions in our Live Chat Software category are: Freshchat, Salesforce Live Agent, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 88%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Real-Time Monitoring
  • Native Mobile Apps
  • Automated Triggers
  • Customizable Widgets
  • Built-in Ticketing
  • Remove Branding
  • Canned Shortcuts
  • 100+ Integrations
  • 27 Languages
  • Javascript API
  • Group Messaging
  • Video and Voice Add-on
  • Agent to Agent Messaging
  • Desktop Notifications
  • 1880+ Emoji
  • Geo IP Tracking
  • Unlimited Agents
  • Track Sentiment
  • Unlimited History
  • Track Engagement
  • Detailed Reporting
  • Ban/Unban Visitors
  • Agent Alerts
  • Aliases
  • Departments
  • File Transfer
  • Tags
  • Attention Bubble
  • Domain Restriction
  • Scheduler
  • Mail Notifications
  • Message Filtering
  • High Load Dashboard
  • Secure Encryption
  • Custom Tabs
  • Message Sneak Peek
  • Visitor Information

Pricing Info

Tawk.to is a free-to-use live chat application, and offers no enterprise pricing plans to consider.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Mercedes-Benz, Hyundai, RACV

Integrations

Tawk.to is a cloud-based, open API that is integrated with the following applications:

  • Cayzu Help desk
  • Clouflare App
  • Bigcommerce
  • Drupal 7
  • Drupal 8
  • Google Adwords Conversion Tracking
  • Joomla 2.5x – 3.x
  • Magento 1
  • Magento 2
  • Opencart
  • Opencart 1.5.6.x
  • Opencart 2.2, 2.1.x, 2.0.x
  • Opencart 2.3.x
  • Osclass,
  • osCommerce
  • Prestashop
  • Shopify
  • ShopTill-e
  • SquareSpace
  • Trakdesk
  • Weebly
  • WHMCS
  • Wix
  • WordPress
  • Zencart

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Tawk.to is a unique and fun live chat support application.

Company Email

support@tawk.to

Contact No.

Company's Address

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $4.99

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Live Dashboard
  • Page Analysis
  • Download Reports
  • Heat Maps
  • Detailed Information
  • White Label
  • In Depth Sources
  • Cross Device Users
  • Entry/Exit Page Reporting
  • WordPress Email Integration
  • Browsers Used
  • Email Reporting
  • Recent Visitors
  • Multiple Site and User Engagement
  • Top Referrals
  • Live Support With Visitors
  • Keyword Analytics
  • Recent Searches
  • Download & External Link Tracking
  • Profile Visualizing
  • Country Tracking
  • Live Map
  • iPhone, iPad & Android Support
  • Invisible Counters
  • HTTPS Tracking

Pricing Info

Hitsteps Web Analytics offers a basic free package, and severalSMB and enterprice pricing plans for advanced users. Check the details and choose your plan:

Free

  • Below 2k/mo Pageviews
  • 1 Site
  • 14 Days Detailed Data History

Starter – $4.99/month

  • Below 10k/mo Pageviews
  • 2 Sites
  • 30 Days Detailed History
  • HTTPS Websites tracking
  • 2 Triggers
  • 1 Chat Agent/User

Basic – $9.99/month

  • Below 50k/mo Pageviews
  • 5 Sites
  • 60 Days Detailed Data History
  • HTTPS Websites tracking
  • 3 Users/Agents
  • 3 Campaigns and Goals
  • 5 Triggers
  • 2,000 Heatmap Daily Clicks
  • 7 Heatmap Archive

Pro – $21.99/month

  • Below 500k/mo Pageviews
  • 30 Sites
  • Unlimited Detailed Data History
  • HTTPS Websites tracking
  • 22 Campaigns and Goals
  • 20 triggers
  • 10 Users/Agents
  • 6,000 Heatmap Daily Clicks
  • 30 Heatmap Archive

Ultimate – $49.99/month

  • Below 1M/mo Pageviews
  • 100 Sites
  • Unlimited Detailed Data History
  • HTTPS Websites tracking
  • 50 Campaigns and Goals
  • 45 Triggers
  • 15 Users/Agents
  • 9,000 Heatmap Daily Clocks
  • Unlimited Heatmap Archive

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Market Twister, Zethus, Preferred Traffic

Integrations

Hitsteps integrates with the following business systems and applications:

  • HTML
  • WordPress
  • Joomla
  • Drupal
  • Shopify
  • Prestashop

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A powerful real time visitor management and live chat service that allows you to monitor visitors stream and follow each visitors pageviews to know more about them.

Company Email

Contact No.

Company's Address

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.6

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Chat triggers
  • Pre-chat & Offline forms
  • Visitor list
  • Chat ratings
  • Chatbots
  • Chat Analytics and Reports
  • Conversion tracking
  • Chat badge
  • Web and mobile chat SDK
  • Chat routing and tags
  • Multi-profile linking
  • Mobile optimized widget
  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not include the cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multi-brand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1-hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading live chat apps trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

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Both Tawk.to and Hitsteps were evaluated by a panel of independent SaaS experts who carried out a thorough examination of all key aspects of each product. Their total score was calculated with unique SmartScore algorithm that gives a separate partial score to each element including: main features, customer support, mobile support, security, user satisfaction and reviews in other media. We are aware that useful features are not the only factor important to a company so we make an effort to pay attention to all sides of a product prior to coming up with its final rating.

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