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Compare Dimelo By RingCentral vs. Tawk.to

The perfect Customer Support Software is a product that can deal with your company’s unique needs. It’s easy to identify which alternative is best suited for your business if you review a wider range of products before you decide which one is the best. For example, Tawk.to and Dimelo Digital are scored at 8.5 and 8.8, respectively, for overall quality and performance. Likewise, Tawk.to and Dimelo Digital have a user satisfaction rating of 88% and 100%, respectively, which indicates the general response they get from customers. Moreover, reach put to a current customer of the software and solicit their feedback about the application in question. Currently, the best products in our Live Chat Software category are: Freshchat, Kayako, LiveAgent.
Software

Dimelo By RingCentral

VS

FREE DEMO

Tawk.to

VS

Dimelo By RingCentral screenshot Tawk.to screenshot
Pricing Details

Our Score

Our Score

8.8 ?

Our Score

8.5 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

88% ?

Price

Price

By quote

free

Price Scheme

Price Scheme

Quote-based Free
Full Review

Full Review

Overview

Overview

A unified, omni-channel digital management platform for multiple customer care channels.
Tawk.to is a unique and fun live chat support application.
Easy Links
Features

Features

Dimelo By RingCentral FEATURES

  • Omni-Digital Platform
  • Open API
  • Digital Identification Module
  • ICE (Dimelo’s Proprietary Machine Learning Engine)
  • Filter Messages
  • Route Messages to Qualified Agents
  • Automated Qualification of Messages
  • Anti-Spam Filter
  • Define Rules and Criteria
  • Dedicated Agent Workspace
  • Queue Management
  • SLA (Service Level Agreement)
  • Response Time Indication
  • Automated Message Forwarding
  • Escalation Rules
  • Desktop Notifications
  • Customer Digital Profile
  • Conversation History
  • One-Click Customer Record Access
  • Automatic Responses
  • Reply Assistant
  • Knowledge Base
  • Spell Checker
  • Validation Response Rules
  • Real-Time Agent Activity Tracking
  • Live Conversations
  • KPIs (Key Performance Indicators)
  • Automated Questionnaires

Tawk.to FEATURES

  • Real-Time Monitoring
  • Native Mobile Apps
  • Automated Triggers
  • Customizable Widgets
  • Built-in Ticketing
  • Remove Branding
  • Canned Shortcuts
  • 100+ Integrations
  • 27 Languages
  • Javascript API
  • Group Messaging
  • Video and Voice Add-on
  • Agent to Agent Messaging
  • Desktop Notifications
  • 1880+ Emoji
  • Geo IP Tracking
  • Unlimited Agents
  • Track Sentiment
  • Unlimited History
  • Track Engagement
  • Detailed Reporting
  • Ban/Unban Visitors
  • Agent Alerts
  • Aliases
  • Departments
  • File Transfer
  • Tags
  • Attention Bubble
  • Domain Restriction
  • Scheduler
  • Mail Notifications
  • Message Filtering
  • High Load Dashboard
  • Secure Encryption
  • Custom Tabs
  • Message Sneak Peek
  • Visitor Information
Vendor's Address

Vendor's Address

32 rue de Trévise - 75009
Paris
France
Pricing Details

Pricing Details

Learn more about Dimelo By RingCentral pricing Learn more about Tawk.to pricing
Phone No.

Phone No.

+33 1 77 37 27 57
Popular Clients

Popular Clients

AXA, Sephora, Allianz Mercedes-Benz, Hyundai, RACV
Types of Clients

Types of Clients

Large Enterprises Small Business | Large Enterprises | Medium Business
OS Supported

OS Supported

Windows
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Supported Integrations

Supported Integrations

Dimelo is an open platform. This means you can integrate with almost any third-party software or service and you may develop your own connector. Its native integrations include digital communication channels (email, chat, mobile, social media, and forums) other platforms such as, but not limited to:

Connectors with digital communication channels

  • Facebook
  • Facebook Messenger
  • Twitter
  • Instagram
  • Youtube
  • Google+
  • Dimelo Chat
  • Dimelo Mobile
  • WeChat
  • Viber
  • SMS
  • Dimelo Communities
  • Lithium
  • RightNow Community
  • Tapatalk
  • Bazaarvoice
  • InSided
  • WordPress
  • Dimelo Mail

Chatbots

  • Recast AI
  • IBM Watson
  • BotFuel
  • BotMind
  • Inbenta
  • Arabot

CRM

  • SalesForce
  • Microsoft Dynamics
  • SAP
  • Oracle

BI

  • Synthesio
  • Viavoo
  • TalkWalker

Call Solutions

  • Genesys
  • Avaya
  • CISCO

Helpdesk

  • Service Now
  • Freshservice
  • Jira Service Desk

BPM

  • Kissflow
  • Pega
  • Pipefy

Tawk.to is a cloud-based, open API that is integrated with the following applications:

  • Cayzu Help desk
  • Clouflare App
  • Bigcommerce
  • Drupal 7
  • Drupal 8
  • Google Adwords Conversion Tracking
  • Joomla 2.5x – 3.x
  • Magento 1
  • Magento 2
  • Opencart
  • Opencart 1.5.6.x
  • Opencart 2.2, 2.1.x, 2.0.x
  • Opencart 2.3.x
  • Osclass,
  • osCommerce
  • Prestashop
  • Shopify
  • ShopTill-e
  • SquareSpace
  • Trakdesk
  • Weebly
  • WHMCS
  • Wix
  • WordPress
  • Zencart
Languages

Languages

English, German, Spanish, French, Dutch English
Vendor Email

Vendor Email

contact@dimelo.com support@tawk.to
Pricing Info

Pricing Info

The pricing information of Dimelo is only available on a quote request. It is best to contact the vendor directly for specific package info.

Tawk.to is a free-to-use live chat application, and offers no enterprise pricing plans to consider.

Types of Support

Types of Support

Phone Live Support
Ticket Training
Live Support
Training
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The solutions compared on this page are only a small sample of our full Customer Support Software category and you should remember that there may be more reliable options out there. If you want to make sure you make the best possible choice for your company we definitely urge you to try out more apps first. You may also want to consult our top 10 Customer Support Software ranking to see which services are now the highest-ranking ones and dominate the market.