Compare Tawk.to vs. CallFire

Getting the best Customer Support Software for your organization is difficult with a lot of features, options, and terms to take note of. However, using our review platform will make it possible for you to streamline the selection process by showing all main services in a single location. For instance, you can match Tawk.to and CallFire for their features and overall scores, in this case, 8.5 and 7.5, respectively. Furthermore, you can check which software has better general user satisfaction rating: 88% (Tawk.to) and 99% (CallFire) to find out which one is the better choice for your company. Don’t simply buy the service with the most attractive price, but the solution that offers the best value. We realize that not all businesses have the time to scrutinize dozens of different services, so we came up with a list of suggestions that you may find useful. Our top choices for the Live Chat Software category are: Freshdesk, Drift, LiveAgent.
Compare

Tawk.to

VS

CallFire

VS

Tawk.to screenshot CallFire screenshot
Pricing Details

Score

Our Score

8.5 ?

Our Score

7.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

88% ?

Client Satisfaction

99% ?

Price

Price

free

$99

Pricing Model

Pricing Model

Free Monthly payment
Detailed Review

Detailed Review

Product Info

Product Info

Tawk.to is a unique and fun live chat support application.
CallFire provides a number of call center tools to automate outbound campaigns and monitor business activity.
Useful Links
Integrations

Integrations

Tawk.to is a cloud-based, open API that is integrated with the following applications:

  • Cayzu Help desk
  • Clouflare App
  • Bigcommerce
  • Drupal 7
  • Drupal 8
  • Google Adwords Conversion Tracking
  • Joomla 2.5x – 3.x
  • Magento 1
  • Magento 2
  • Opencart
  • Opencart 1.5.6.x
  • Opencart 2.2, 2.1.x, 2.0.x
  • Opencart 2.3.x
  • Osclass,
  • osCommerce
  • Prestashop
  • Shopify
  • ShopTill-e
  • SquareSpace
  • Trakdesk
  • Weebly
  • WHMCS
  • Wix
  • WordPress
  • Zencart
  • Salesforce
  • Zoho
  • Zendesk
  • Sugar – pending
  • Netsuite – pending
Pricing Info

Pricing Info

Tawk.to is a free-to-use live chat application, and offers no enterprise pricing plans to consider.

CallFire offers four plans:

Pay As You Go: 5 cents per minute/text

  • No monthly fee
  • Optional monthly rentals: $3.00 phone numbers, $25 keywords

Lite: $99/month

  • 2500 minutes/texts
  • Optional monthly rentals: $2.50 phone numbers, $20 keywords

Startup: $199/month

  • 5500 minutes/texts
  • Optional monthly rentals: $2.25 phone numbers, $15 keywords

Pro: $599/month

  • 20,000 minutes/texts
  • Optional monthly rentals: $1.75 phone numbers, $10 keywords

All plans include:

  • 6am – 6pm PT customer support
  • Dial within the US and Canada
  • Extensive real-time reporting
  • Free transfers
  • Record inbound calls for free
  • Simple “Do Not Call” list setup
  • Text-to-speech support
  • Unlimited contacts
Pricing Details

Pricing Details

Learn more about Tawk.to pricing Learn more about CallFire pricing
Languages

Languages

USA, UK, Canada, International USA, UK, Canada
Company's Address

Company's Address

1410 2nd St., Suite 200, Santa Monica, CA 90401
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Vendor Email

Vendor Email

support@tawk.to support@callfire.com
Types of Support

Types of Support

Live Support
Training
Phone Live Support
Ticket Training
Phone Number

Phone Number

+1.877.897.3473
Types of Clients

Types of Clients

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Popular Customers

Popular Customers

Mercedes-Benz, Hyundai, RACV The Sports Brokers, Kelly Roofing, Planet Fitness, Fitness 19
Features

Features

Tawk.to FEATURES

  • Real-Time Monitoring
  • Native Mobile Apps
  • Automated Triggers
  • Customizable Widgets
  • Built-in Ticketing
  • Remove Branding
  • Canned Shortcuts
  • 100+ Integrations
  • 27 Languages
  • Javascript API
  • Group Messaging
  • Video and Voice Add-on
  • Agent to Agent Messaging
  • Desktop Notifications
  • 1880+ Emoji
  • Geo IP Tracking
  • Unlimited Agents
  • Track Sentiment
  • Unlimited History
  • Track Engagement
  • Detailed Reporting
  • Ban/Unban Visitors
  • Agent Alerts
  • Aliases
  • Departments
  • File Transfer
  • Tags
  • Attention Bubble
  • Domain Restriction
  • Scheduler
  • Mail Notifications
  • Message Filtering
  • High Load Dashboard
  • Secure Encryption
  • Custom Tabs
  • Message Sneak Peek
  • Visitor Information

CallFire FEATURES

  • Analytics reports
  • Auto-attendant and call routing
  • Automated polls and surveys
  • Call tracking
  • Campaign management
  • CRM integration
  • Customer history and notes
  • Data collection
  • Developer API
  • DNC/FTC compliance info
  • Interactive voice response (IVR)
  • Multi-line dialing
  • Prerecorded messages as voicemails
  • Remote/home agents
  • Single-line auto-dialer
  • SMS-enabled call tracking
  • Text messaging
  • Track real-time results
  • Unlimited call transfers (1 credit/min)
  • Voice broadcast
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QUICK LINKS

QUICK LINKS

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It may not always be sufficient to simply compare Tawk.to and CallFire with one another. Although useful functionalities, pricing plans and customer reviews are all crucial and should be taken into account when making a final choice, you should also take a look at the recognition and awards merited by each app. Very often a less popular product may turn out to be an excellent choice that was distinguished with SaaS awards such as our Exceptional Customer Support Award which reveals that regardless of lesser market presence it’s a worthy rival to the products that rule the market.