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Compare Tawk.to vs. Answerbase

Getting the proper Customer Support Software product is as straightforward as evaluating the good and low features and terms offered by Tawk.to and Answerbase. Here it's also possible to match their overall scores: 8.5 for Tawk.to vs. 8.2 for Answerbase. Or you can check their general user satisfaction rating, 88% for Tawk.to vs. 100% for Answerbase. We suggest that you spend some time to analyze their differences and decide which one is the better option for your business. What’s more keep in mind to factor in your company’s or industry’s special situation, such as, a multilingual app for a global team or a mobile app to help you work in the field. Our team put a lot of effort to prepare reviews of all popular Live Chat Software products offered on the market, but among all the ones we reviewed these three caught our special attention: Kayako, Freshchat, LiveAgent.
Product

Tawk.to

VS

Answerbase

VS

Tawk.to screenshot Answerbase screenshot
Pricing Page

Total Score

Our Score

8.5 ?

Our Score

8.2 ?

Customer Experience

Customer Experience

Customer Experience

88% ?

Customer Experience

100% ?

Cost

Cost

free

$49

Pricing Type

Pricing Type

Free Monthly payment | Quote-based
Complete Review

Complete Review

Overview

Overview

Tawk.to is a unique and fun live chat support application.
Answerbase is a knowledge management application for eCommerce and customer support.
Quick Links
Pricing Page

Pricing Page

Learn more about Tawk.to pricing Learn more about Answerbase pricing
Devices Supported

Devices Supported

Windows
Android
iPhone/iPad
Mac
Web-based
Windows
Mac
Web-based
Pricing Info

Pricing Info

Tawk.to is a free-to-use live chat application, and offers no enterprise pricing plans to consider.

Answerbase offers free use for 30 days for a limited period of time, time and a total of four enterprise pricing packages for users to choose from. Give the details a look, and select the best option for your business:

Basic Plan – $49/month

  • Answerbase Q&A Platform
  • Interface Customization
  • Moderation Tools
  • Responsive Design
  • Social Login Options
  • Widget Builders
  • Your Domain Name

Professional Plan – $149/month

Includes all Basic Plan features, plus:

  • Content API
  • Content Drafting
  • Content Insights
  • Schedule Content Reviews
  • Team Collaboration

Business Plan – $399/month

Includes all Professional Plan features, plus:

  • Access Controls
  • Advanced API
  • Group Management
  • Phone Support
  • Single Sign-On

Enterprise Plan – Get a quote

Includes all Business Plan features, plus:

  • Custom Development
  • Custom Single Sign-On
  • Education and Training
  • Managed Integration
  • Managed Setup
Available Features

Available Features

Tawk.to FEATURES

  • Real-Time Monitoring
  • Native Mobile Apps
  • Automated Triggers
  • Customizable Widgets
  • Built-in Ticketing
  • Remove Branding
  • Canned Shortcuts
  • 100+ Integrations
  • 27 Languages
  • Javascript API
  • Group Messaging
  • Video and Voice Add-on
  • Agent to Agent Messaging
  • Desktop Notifications
  • 1880+ Emoji
  • Geo IP Tracking
  • Unlimited Agents
  • Track Sentiment
  • Unlimited History
  • Track Engagement
  • Detailed Reporting
  • Ban/Unban Visitors
  • Agent Alerts
  • Aliases
  • Departments
  • File Transfer
  • Tags
  • Attention Bubble
  • Domain Restriction
  • Scheduler
  • Mail Notifications
  • Message Filtering
  • High Load Dashboard
  • Secure Encryption
  • Custom Tabs
  • Message Sneak Peek
  • Visitor Information

Answerbase FEATURES

  • Actionable content insights
  • Adjust content assignments and functional permissions
  • Admin answer drafting with version control
  • Admin collaboration notes
  • Advanced customization options
  • Advanced moderation tools with content assignments
  • Be notified about activity relevant to you
  • Browse and create articles
  • Browse content, post questions, answers and comments
  • Code snippet sharing (with syntax highlighting)
  • Collaborate with ther admins and moderators on answers
  • Collaboration forms the best answers
  • Control content and functional permissions
  • Customize the look and feel of your user interface
  • Default SEO functionality, can be modified by Admin users
  • Document, video, and image responses
  • Enable or disable community features including gamification
  • Enterprise customers get access to a QA environment
  • Feature specific content and members
  • Import existing content and users
  • Import/export content, users, and reports
  • Insert your own analytics tools
  • Integrate on a sub-directory or sub-domain
  • Multilingual interface
  • Private question management
  • Q&A widgets on product pages to increase conversions
  • Responsive design (mobile/tablet/computer)
  • Revise queries and feedback to increase clarity
  • Robust APIs available
  • Scan for related content, subject experts, and queries
  • Seamless user integration
  • Seamless user integration (Single Sign-On)
  • Standard and Advanced APIs
  • Subscribe to topics and ask direct questions to subject matter experts
  • Turn whatever ideas you have into a reality
  • User group management (content access and permissions)
  • Vote on the helpfulness and quality of answers
  • Widget builders for your website and eCommerce product pages
Company's Address

Company's Address

Carrer de Sants 125,
pral 1a Barcelona,
Catalunya 08028,
Spain
Email Address

Email Address

support@tawk.to info@answerbase.com
Contact No.

Contact No.

+1-201-345-5567
Popular Customers

Popular Customers

Mercedes-Benz, Hyundai, RACV Adobe, General Mills, Sagicor
Business Size

Business Size

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Support Types

Support Types

Live Support
Training
Phone
Available Languages

Available Languages

English English
Available Integrations

Available Integrations

Tawk.to is a cloud-based, open API that is integrated with the following applications:

  • Cayzu Help desk
  • Clouflare App
  • Bigcommerce
  • Drupal 7
  • Drupal 8
  • Google Adwords Conversion Tracking
  • Joomla 2.5x – 3.x
  • Magento 1
  • Magento 2
  • Opencart
  • Opencart 1.5.6.x
  • Opencart 2.2, 2.1.x, 2.0.x
  • Opencart 2.3.x
  • Osclass,
  • osCommerce
  • Prestashop
  • Shopify
  • ShopTill-e
  • SquareSpace
  • Trakdesk
  • Weebly
  • WHMCS
  • Wix
  • WordPress
  • Zencart

Answerbase offers a comprehensive suite of developer APIs to help you create a Q&A solution for your specific needs or enable custom integration within your mobile apps, web properties, and others.

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Popular Alternatives

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QUICK LINKS

QUICK LINKS

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When you choose a product that you think will work best for your team you shouldn’t just focus on what professionals have to say about it. In many cases personal experience with the solution may be different, depending on specific goals and work processes. This is why in our reviews we also provide our User Satisfaction Rating for each software to give you an immediate overview of how real users of Tawk.to and Answerbase rate their experience with the software. Our system is based on detailed analysis of product appearances on other sites, social media as well as blogs, so you are going to receive a full and reliable picture of what other people think about every app. In this case Tawk.to has a total satisfaction rating at 88% while for Answerbase 100% of people claim they had a positive experience with it.