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Compare Tagove vs CommBox

What is better Tagove or CommBox? When you compare Tagove and CommBox, you can actually see which Customer Support Software product is the better option. This means that your organization will be able to choose most productive and efficient application. You can examine the details, like available tools, pricing, plans offered by each vendor, offer conditions, and more

We also let you evaluate their general scores to know which one appears to be more suitable. Tagove has 8.0 points for overall quality and 100% rating for user satisfaction; while CommBox has 8.0 points for overall quality and 96% for user satisfaction. You can also assess which vendor is more reliable by sending an email request to both vendors and find out which vendor replies without delays.

Our experts made sure to review all popular Customer Support Software services offered out there, but among them these three deserved our special attention: Freshdesk, Salesforce Service Cloud, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $39

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Live video assistance
  • Co-browsing software
  • Live voice call
  • Live text chat
  • Screen sharing
  • Live call recording
  • Instant file sharing
  • Statistics and analytics
  • Speech to text
  • Extensions and plugins

Pricing Info

14 Days Free Trial

  • Basic package with 14-day free trial for Live Video Chat software.
  • Platform for live video chat, voice call, text chat with screen sharing and co browsing software included in basic package.

Tagove Premium – $39 Per Agent/Month

  • Live video chat
  • Voice call
  • Text chat
  • Co-browsing
  • Screen sharing
  • Call recording
  • Voice to text

Enterprise and bespoke package

A fully bespoke package that meets your business needs. The Enterprise package is secure and scalable. Let the vendor know your business requirements and they will develop a customized package for you.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

  • Joomla
  • Magento
  • Opencart
  • osCommerce
  • WordPress
  • Shopify
  • Drupal
  • 3dcart
  • Corecommerce
  • Sparkpay
  • Volusion

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Tagove is a live chat software that offers live video chat, text chat with screen sharing, voice call, and co-browsing features within your website.

Company Email

hello@tagove.com

Contact No.

Company's Address

257 Castro Street, Suite 208,
Mountain View,
CA 94041

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Omnichannel Communication
  • Smart Inbox
  • Agent Routing
  • Real-Time Collaboration
  • Co-Browsing Tool
  • Canned Responses
  • AI-Powered Chatbots
  • Customer Intentions
  • Automation Rules
  • Reporting System
  • Customer Satisfaction Monitoring
  • Platform Integration

Pricing Info

CommBox’s enterprise pricing information is not provided on its official website. Contact a sales rep and request for a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AIG, DHL, IKEA

Integrations

CommBox integrates with the following CRM solutions and contact and call center systems:

  • SAP
  • Oracle
  • Microsoft Dynamics CRM
  • Salesforce
  • Avaya
  • Cisco

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A customer support and messaging platform that transforms the way teams engage with customers across digital communication channels.

Company Email

contact@commbox.io

Contact No.

Company's Address

CommBox
Beit Pauza/BumpYard,
Kibbutz Glil-Yam,
Israel 46905

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.

Sprout – Free

  • Unlimited Agents
  • Email Ticketing
  • Ticket Trend Report
  • Social Ticketing
  • Knowledge Base
  • Ticket Dispatch
  • Team Collaboration
  • Call-to-ticket conversion

Blossom –  $19/agent/month or $15/agent/month/annual billing

  • All Sprout Features
  • Automation Capabilities
  • In-depth Helpdesk
  • Chats and Calls Management
  • Marketplace Apps
  • SLA Management
  • Business Hours

Garden – $35/agent/month or $29/agent/month/annual billing

  • All Blossom Features
  • Triggered Messages
  • Time Tracking
  • Call Masking
  • Session Replay
  • Multilingual Knowledge Base
  • CSAT Surveys
  • Performance Reports
  • Embedded Chat FAQs
  • IVR

Estate – $65/agent/month or $49/agent/month/annual billing

  • All Garden Features
  • Automatic Ticket Assignment
  • In-app Chat Campaigns
  • Answer Bot
  • Portal Customization
  • Custom Roles
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $125/agent/month or $109/agent/month/annual billing

  • All Estate Features
  • Skill-based Ticket Assignment
  • IP Whitelisting
  • Extendable API Rate Limit
  • Sandbox
  • Phone Calls Holiday Routing
  • HIPAA Compliance
  • Co-browsing
  • Multilingual Chat FAQs

Field Service Management – $29/field technician/month

  • Available on Estate and Forest Plans
  • Add Field Technicians
  • Service Performance tracking
  • Schedule and Appointment Management
  • 24/7 Email Support
  • 24/5 Phone Support
  • Reports

You can take advantage of Freshdesk’s omnichannel capability for a fee if you subscribe to either Garden or Estate. But you get it free with Forest.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Expert's Choice Award and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

In the event you continue having second thoughts about which software will perform best in your case it might be a sensible idea to analyze each service’s social metrics. These metrics are frequently a way to see how popular each service is and how big is its online presence.For instance, if you check Tagove LinkedIn account you’ll see that they are followed by 6 users. In case of CommBox the number of followers on their LinkedIn page is 7692.

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