Compare SysAid vs. LiveAgent

Various organizations need different types of Help Desk Software. To understand well which service meets your needs, think of comparing various solutions feature by feature including their terms and pricing. Furthermore, you may get a quick idea of their general performance and customer feedback by checking our smart scoring system. The results are: SysAid (7.7) vs. LiveAgent (9.3) for total quality and functionality; SysAid (98%) vs. LiveAgent (100%) for user satisfaction rating. Check out their high and low points and see which software is a better choice for your company. A simple, practical way is to list the advantages and disadvantages of both applications side by side and check which software has more benefits. People who don't have much time or would like to get a Help Desk Software recommendation from our experts may want to examine these top choices for the current year: LiveAgent, Freshdesk, Samanage.
Comparison

SysAid

VS

LiveAgent

VS

SysAid screenshot LiveAgent screenshot
Pricing Details

Score

Our Score

9.0 ?

Our Score

9.7 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

99% ?

Cost

Cost

by quote

$12

Pricing Type

Pricing Type

Quote-based Monthly payment | One-time payment
Full Review

Full Review

Overview

Overview

Winner of our Expert's Choice Award. SysAid is feature rich, easily configurable and highly-scalable help desk solution targeted at large businesses.
Winner of our 2016 Supreme Software Award. Complete customer and live support platform with chat for websites and all help desk features.
Easy Links
Languages

Languages

USA, UK, Canada, International, Germany, Spain, Italy, Portugal USA, UK, Canada, International, Germany, India, Japan
Cost Details

Cost Details

SysAid offers both SaaS and on-premise options, and three editions. Contact the vendor directly for a price quote.

Basic

  • Help desk
  • Ticketing
  • Full Asset Management.

Full

All Basic edition features, plus:

  • Help Desk
  • Ticketing
  • Asset Management
  • Self-Service Portal
  • Knowledge Base
  • Remote Control

A la Carte

  • Help desk
  • Ticketing
  • Asset management
  • Self-Service Portal
  • Knowledge base
  • Remote control
  • ITIL (Change/Problem/Incident Management)
  • CMDB
  • SLA/SLM
  • Unlimited configurable fields
  • Third-party integrations
  • Multiple email boxes
  • API

The company also offers free access to the SysAid community, 3-Tier support and maintenance, and a 90-days money back guarantee.

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $12 per agent

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29 per agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $59 per agent/month 

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

Available Integrations

Available Integrations

At the moment, SysAid has 3 Embeddables built into the solution that are sold as part of the system, and not as an outsource integration. They are constantly working to add more.

Here are the details:

1. BI Analytics – Powered by Qlik
2. TeamViewer for a robust Remote control solution
3. GFI Software to Offer Superior Patch Management Capabilities.

In addition, they offer many more Add-Ons and Third-Party Integrations. For more details, please visit their marketplace https://www.sysaid.com/it-service-management-software/marketplace.

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter
Email Address

Email Address

support@sysaid.com support@ladesk.com
Types of Support

Types of Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket
Phone No.

Phone No.

+1-800-686-7047 +1-888-659-6550
Pricing Details

Pricing Details

Learn more about SysAid pricing Learn more about LiveAgent pricing
Contact Address

Contact Address

128 Chestnut Street
Newton, MA 02465
USA
616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
List of Features

List of Features

SysAid FEATURES

  • Ticket management
  • Self-service portal
  • Knowledge base
  • Password reset
  • Remote control
  • CMDB
  • Chat
  • Automation
  • Hardware/software inventory management
  • Help desk integration
  • Patch Management
  • Monitoring
  • Broadcast messages

LiveAgent FEATURES

Ticket Management
  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery
Live Chat
  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view
Social
  • Twitter
  • Facebook
Reporting
  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report
Support Portal
  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions
Gamification
  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards
Multilingual
  • 39 translations available
  • Language adaptable widgets
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
iPhone/iPad
Mac
Web-based
Prominent Customers

Prominent Customers

Coca Cola, Panasonic, Adobe, Lufthansa, LG SolidTrust Pay, X-Cart, Random Solutions, E.ON
Business Size

Business Size

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Almost as important as functionalities and client support level are pricing packages provided by SysAid and LiveAgent. While price should not be the sole aspect it’s surely an important thing to consider. You should count on a flexible pricing package that can be adjusted to your business size and painlessly scaled up when your team expands. Make sure you don’t choose pricing plans that include complex tools that you won’t find a use for and always make an effort to contact with the vendor directly as big companies can frequently benefit from special pricing. You should also check out a free trial or demo of each service to spend at least some time working with it. It’s a useful experience that doesn’t require you to spend any money and gives you a practical overview of what it feels like to work with SysAid and LiveAgent.