Compare SysAid vs. LiveAgentSpecific organizations require different types of CRM Software. To find out which one fits your needs, consider reviewing various alternatives feature by feature including their conditions and costs. Furthermore, you can get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system. The results are: SysAid (9.0) vs. LiveAgent (9.5) for total quality and functionality; SysAid (98%) vs. LiveAgent (99%) for user satisfaction rating. Examine their strong and low points and find out which software is a better option for your company. An effective, simple way is to note down the advantages and disadvantages of both services next to each other and find out which app comes on top. Those of you who are pressed for time or would like to get a Help Desk Software recommendation from our team may want to examine these top choices for this year: Freshdesk, Zendesk, Samanage.
|Quote-based||Monthly payment | One-time payment|
SysAid is the winner of our Expert's Choice Award. It is a feature rich, easily configurable and highly scalable help desk solution targeted at large businesses.
LiveAgent is the winner of our 2017 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.
|Coca Cola, Panasonic, Adobe, Lufthansa, LG||SolidTrust Pay, X-Cart, Random Solutions, E.ON|
|English, Dutch, Polish, Turkish, Swedish||English|
|Learn more about SysAid pricing||Learn more about LiveAgent pricing|
At the moment, SysAid has 3 Embeddables built into the solution that are sold as part of the system, and not as an outsource integration. They are constantly working to add more.
Here are the details:
1. BI Analytics – Powered by Qlik
In addition, they offer many more Add-Ons and Third-Party Integrations.
LiveAgent supports integrations with the following business systems and applications:
SysAid provides tailored pricing by quote which can be requested by phone.
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
The following paid plans are available:
Ticket Plan: $12 per agent
Ticket + Chat – $29 per agent/month
All-Inclusive – $59 per agent/month
LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.
|List of Features|
List of Features
|Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
| 128 Chestnut Street|
Newton, MA 02465
| 616 Corporate Way, Suite 2-3278|
Valley Cottage, NY 10989
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Every time you pick a software that you are sure will be an actual asset for your company you shouldn’t simply focus on what professionals have to say about it. In many cases individual experience with the service may change, depending on specific goals and requirements. This is why in our reviews we also offer our User Satisfaction Rating for every product to give you an immediate overview of how real users of SysAid and LiveAgent rate their contact with the app. Our algorithm is built around complex analysis of product appearances on other websites, social media and blogs, so you will receive a complete and reliable overview of what other clients think about each solution. In this example SysAid got a total satisfaction rating at 98% while for LiveAgent 99% of users say they had an enjoyable experience with it.