Compare SysAid vs. LiveAgent

Specific organizations require different types of CRM Software. To find out which one fits your needs, consider reviewing various alternatives feature by feature including their conditions and costs. Furthermore, you can get a quick idea of their general effectiveness and customer feedback by having a look at our smart scoring system. The results are: SysAid (9.0) vs. LiveAgent (9.5) for total quality and functionality; SysAid (98%) vs. LiveAgent (99%) for user satisfaction rating. Examine their strong and low points and find out which software is a better option for your company. An effective, simple way is to note down the advantages and disadvantages of both services next to each other and find out which app comes on top. In case you you need to quickly locate the top Help Desk Software according to our review team we advise you examine the following services: Zendesk, Freshdesk, Samanage.
Software

SysAid

VS

LiveAgent

VS

SysAid screenshot LiveAgent screenshot
Pricing Details

Total Score

Our Score

9.0 ?

Our Score

9.5 ?

Client Satisfaction

Client Satisfaction

Client Satisfaction

98% ?

Client Satisfaction

99% ?

Price

Price

by quote

$12

Pricing Model

Pricing Model

Quote-based Monthly payment | One-time payment
Full Review

Full Review

General Description

General Description

SysAid is the winner of our Expert's Choice Award. It is a feature rich, easily configurable and highly scalable help desk solution targeted at large businesses.
LiveAgent is the winner of our 2017 Supreme Software Award. It is a complete customer and live support platform with chat for websites and all help desk features.
Quick Links
Popular Customers

Popular Customers

Coca Cola, Panasonic, Adobe, Lufthansa, LG SolidTrust Pay, X-Cart, Random Solutions, E.ON
Devices Supported

Devices Supported

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Linux
iPhone/iPad
Mac
Web-based
Languages

Languages

English, Dutch, Polish, Turkish, Swedish English
Pricing Details

Pricing Details

Learn more about SysAid pricing Learn more about LiveAgent pricing
Integrations

Integrations

At the moment, SysAid has 3 Embeddables built into the solution that are sold as part of the system, and not as an outsource integration. They are constantly working to add more.

Here are the details:

1. BI Analytics – Powered by Qlik
2. TeamViewer for a robust Remote control solution
3. GFI Software to Offer Superior Patch Management Capabilities.

In addition, they offer many more Add-Ons and Third-Party Integrations.

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • Wordpress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter
Pricing Info

Pricing Info

SysAid provides tailored pricing by quote which can be requested by phone.

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $12 per agent

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $29 per agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $59 per agent/month 

  • Includes all features of previous plans
  • Cloud Call Center
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

List of Features

List of Features

SysAid FEATURES

  • Ticket management
  • Self-service portal
  • Knowledge base
  • Password reset
  • Remote control
  • CMDB
  • Chat
  • Automation
  • Hardware/software inventory management
  • Help desk integration
  • Patch Management
  • Monitoring
  • Broadcast messages

LiveAgent FEATURES

Ticket Management
  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery
Live Chat
  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view
Social
  • Twitter
  • Facebook
Reporting
  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report
Support Portal
  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions
Gamification
  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards
Multilingual
  • 39 translations available
  • Language adaptable widgets
Vendor Email

Vendor Email

support@sysaid.com support@ladesk.com
Client Types

Client Types

Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business | Freelancers
Customer Support

Customer Support

Phone Live Support
Ticket Training
Phone Live Support
Ticket
Contact Phone

Contact Phone

+1-800-686-7047 +1-888-659-6550
Vendor's Address

Vendor's Address

128 Chestnut Street
Newton, MA 02465
USA
616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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Every time you pick a software that you are sure will be an actual asset for your company you shouldn’t simply focus on what professionals have to say about it. In many cases individual experience with the service may change, depending on specific goals and requirements. This is why in our reviews we also offer our User Satisfaction Rating for every product to give you an immediate overview of how real users of SysAid and LiveAgent rate their contact with the app. Our algorithm is built around complex analysis of product appearances on other websites, social media and blogs, so you will receive a complete and reliable overview of what other clients think about each solution. In this example SysAid got a total satisfaction rating at 98% while for LiveAgent 99% of users say they had an enjoyable experience with it.