Compare SysAid vs. LiveAgentVarious organizations need different types of Help Desk Software. To understand well which service meets your needs, think of comparing various solutions feature by feature including their terms and pricing. Furthermore, you may get a quick idea of their general performance and customer feedback by checking our smart scoring system. The results are: SysAid (7.7) vs. LiveAgent (9.3) for total quality and functionality; SysAid (98%) vs. LiveAgent (100%) for user satisfaction rating. Check out their high and low points and see which software is a better choice for your company. A simple, practical way is to list the advantages and disadvantages of both applications side by side and check which software has more benefits. People who don't have much time or would like to get a Help Desk Software recommendation from our experts may want to examine these top choices for the current year: LiveAgent, Freshdesk, Samanage.
|Quote-based||Monthly payment | One-time payment|
Winner of our Expert's Choice Award. SysAid is feature rich, easily configurable and highly-scalable help desk solution targeted at large businesses.
Winner of our 2016 Supreme Software Award. Complete customer and live support platform with chat for websites and all help desk features.
|USA, UK, Canada, International, Germany, Spain, Italy, Portugal||USA, UK, Canada, International, Germany, India, Japan|
SysAid offers both SaaS and on-premise options, and three editions. Contact the vendor directly for a price quote.
All Basic edition features, plus:
A la Carte
The company also offers free access to the SysAid community, 3-Tier support and maintenance, and a 90-days money back guarantee.
The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.
All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.
The following paid plans are available:
Ticket Plan: $12 per agent
Ticket + Chat – $29 per agent/month
All-Inclusive – $59 per agent/month
LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.
At the moment, SysAid has 3 Embeddables built into the solution that are sold as part of the system, and not as an outsource integration. They are constantly working to add more.
Here are the details:
1. BI Analytics – Powered by Qlik
In addition, they offer many more Add-Ons and Third-Party Integrations. For more details, please visit their marketplace https://www.sysaid.com/it-serv
LiveAgent supports integrations with the following business systems and applications:
|Types of Support|
Types of Support
|Learn more about SysAid pricing||Learn more about LiveAgent pricing|
| 128 Chestnut Street|
Newton, MA 02465
| 616 Corporate Way, Suite 2-3278|
Valley Cottage, NY 10989
|List of Features|
List of Features
|Coca Cola, Panasonic, Adobe, Lufthansa, LG||SolidTrust Pay, X-Cart, Random Solutions, E.ON|
|Large Enterprises | Medium Business||Small Business | Large Enterprises | Medium Business | Freelancers|
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Almost as important as functionalities and client support level are pricing packages provided by SysAid and LiveAgent. While price should not be the sole aspect it’s surely an important thing to consider. You should count on a flexible pricing package that can be adjusted to your business size and painlessly scaled up when your team expands. Make sure you don’t choose pricing plans that include complex tools that you won’t find a use for and always make an effort to contact with the vendor directly as big companies can frequently benefit from special pricing. You should also check out a free trial or demo of each service to spend at least some time working with it. It’s a useful experience that doesn’t require you to spend any money and gives you a practical overview of what it feels like to work with SysAid and LiveAgent.