Compare LiveAgent vs. SysAid

Various organizations need different types of Help Desk Software. To understand well which service meets your needs, think of comparing various solutions feature by feature including their terms and pricing. Furthermore, you may get a quick idea of their general performance and customer feedback by checking our smart scoring system. The results are: SysAid (7.7) vs. LiveAgent (9.3) for total quality and functionality; SysAid (98%) vs. LiveAgent (100%) for user satisfaction rating. Check out their high and low points and see which software is a better choice for your company. A simple, practical way is to list the advantages and disadvantages of both applications side by side and check which software has more benefits. We know that not all businesses have the time to examine a wide range of various solutions, so we prepared a list of suggestions that you may find useful. Our top selections for the Customer Support Software category are: Freshdesk, Samanage, LiveAgent.
Comparison

LiveAgent

VS

SysAid

VS

Score

Our Score

9.7 ?

Our Score

7.7 ?

Client Satisfaction

Client Satisfaction

99% ?

Client Satisfaction

98% ?

Cost

$12

by quote

Pricing Type

Monthly payment | One-time payment Quote-based
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Full Review

Overview

Winner of our 2016 Supreme Software Award. Complete customer and live support platform with chat for websites and all help desk features.
SysAid is a help desk software app that integrates all the essential IT tools into one service desk.

Languages

USA, UK, Canada, International, Germany, India, Japan USA, Europe

Cost Details

The most popular option to get LiveAgent is through one of their SaaS plans, where you can purchase an annual subscription paid per month and per agent, and stop worrying about updating and maintenance (it is completely covered by the service provider). LiveAgent provides affordable and flexible pricing plans allowing you to choose a service level that will match your individual needs and budget.

All plans include 24/7 customer support and a great 14-day LiveAgent free trial that lets you try out all major features of the software before you’ve actually chosen the best plan for you. You won’t be asked to reveal any credit card information and sign up for the free trial is really simple.

The following paid plans are available:

Ticket Plan: $12 per agent

  • Custom domain parking
  • E-mail support – Ticketing
  • Contact forms
  • Forum & Knowledge base
  • iPhone/Android app

Ticket + Chat – $20 per agent/month 

  • Includes all features of the Ticket plan
  • Live Chat
  • Real-time visitors monitoring
  • Chat invitations
  • Feedback management

All-Inclusive – $25 per agent/month 

  • Includes all features of previous plans
  • Facebook & Twitter integration
  • Call center support
  • Gamification

LiveAgent is also available as an on premise option, which involves purchasing a single-time downloadable license, available in the following payment plans:

  • Startup for 3 agents – $899
  • Business for 10 agents – $2999
  • Company for 20 agents – $5999

LiveAgent Enterprise for companies with large customer support needs available via quote request. On top of features, Enterprise includes VIP support and assistance and branding-free features.

SysAid offers both SaaS and on-premise options, and three editions. Contact the vendor directly for a price quote.

Basic

  • IT service desk essentials
  • Asset management
  • Performance management

Full

All Basic edition features, plus:

  • The ITSM essentials
  • Improved flexibility
  • Enterprise-level features

Enterprise

All Full edition features, plus:

  • Managed implementation
  • Professional services package
  • VIP support

Available Integrations

LiveAgent supports integrations with the following business systems and applications:

  • AWeber
  • GetResponse
  • MailChimp
  • 2Checkout
  • Braintree
  • MagentoGo
  • Opencart
  • PrestaShop
  • 3dcart
  • Shopify
  • CS-Cart
  • Bigcommerce
  • Actinic
  • Fortune 3
  • Volusion
  • CoreCommerce
  • X-Cart
  • Adobe Business Catalyst
  • WordPress
  • Joomla
  • Drupal
  • Weebly
  • Wix
  • GoDaddy
  • SquareSpace
  • Web.com
  • Express Engine
  • Highrise
  • Nicereply
  • Facebook
  • Twitter

SysAid provides pre-built integrations with top software services and applications. Listed below are some of the pre-built integrations SysAid offers.

Business Apps and Services

  • Sage
  • QuickBooks
  • SAP
  • Salesforce

IT Software Applications and Services

  • Google Apps
  • Bomgar
  • Dell Web Services
  • Nagios
  • Motorola
  • EasyRun IP
  • Asterisk
  • OTRS
  • JIRA
  • CAS
  • Ping Identity
  • Team Viewer

Email Address

support@ladesk.com support@sysaid.com

Types of Support

Phone Live Support
Ticket
Phone Live Support
Ticket Training
Advertising

Phone No.

+1-888-659-6550 1-800-686-7047

Pricing Details

Learn more about LiveAgent pricing Learn more about SysAid pricing

Contact Address

616 Corporate Way, Suite 2-3278
Valley Cottage, NY 10989
128 Chestnut Street, Newton, MA 02465, USA

List of Features

LiveAgent FEATURES

Ticket Management
  • Universal inbox
  • Ticketing
  • Hybrid ticket stream
  • Automated ticket distribution
  • Rules
  • Time Rules
  • Responsibility
  • Departments
  • Tags
  • Service-Level-Agreement (SLA)
  • Business hours
  • Contact groups
  • Contacts
  • Agents
  • Companies
  • Contact fields
  • Ticket fields
  • SPAM filters
  • Pause
  • Filters
  • Notes
  • Ticket/Customer insights (CRM)
  • Canned messages (Macros)
  • Predefined answers
  • Attachments
  • Email notifications
  • Agent collision detection
  • Agent ranking
  • Contact forms
  • Contact form gallery
Live Chat
  • Real-time chat
  • Proactive chat invitations
  • Chat button gallery
  • Chat invitation gallery
  • Chats overview
  • Chat history
  • Online visitors
  • Chat distribution
  • Real-time typing view
Social
  • Twitter
  • Facebook
Reporting
  • Analytics overview
  • Performance report
  • Agent ranking overview
  • Department report
  • Tag reports
  • SLA Compliance report
  • SLA Log report
  • Agent availability
  • Agent report
  • Channel report
Support Portal
  • Customer portal
  • Knowledgebase
  • Forum
  • Feedback & Suggestions
Gamification
  • Gamification
  • Rewards & Badges
  • Levels
  • Benchmarks and Leaderboards
Multilingual
  • 39 translations available
  • Language adaptable widgets

SysAid FEATURES

  • Help desk
  • IT asset management
  • Ruting rules
  • Automatic software inventory
  • Escalation rules
  • Remote control on the go
  • Automatic notifications
  • SNMP scanning
  • Quick list templates
  • Automatic software inventory
  • Satisfaction surveys
  • Mobile device management
  • Knowledge base

Devices Supported

Windows
Linux
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac

Prominent Customers

SolidTrust Pay, X-Cart, Random Solutions, E.ON Coca Cola, Panasonic, Adobe, Lufthansa, LG

Business Size

Small Business | Large Enterprises | Medium Business | Freelancers Large Enterprises | Medium Business
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Popular Alternatives

QUICK LINKS

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Almost as important as functionalities and client support level are pricing packages provided by SysAid and LiveAgent. While price should not be the sole aspect it’s surely an important thing to consider. You should count on a flexible pricing package that can be adjusted to your business size and painlessly scaled up when your team expands. Make sure you don’t choose pricing plans that include complex tools that you won’t find a use for and always make an effort to contact with the vendor directly as big companies can frequently benefit from special pricing. You should also check out a free trial or demo of each service to spend at least some time working with it. It’s a useful experience that doesn’t require you to spend any money and gives you a practical overview of what it feels like to work with SysAid and LiveAgent.