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Compare SysAid vs InvGate Service Desk

What is better SysAid or InvGate Service Desk? With various features, pricing, terms, and more to compare, finding the right Help Desk Software for your company is tough. Nevertheless by working with our system, it's easy to match the functions of SysAid and InvGate Service Desk as well as their general score, respectively as: 9.0 and 8.7 for overall score and 98% and 100% for user satisfaction.

You can also assess them feature by feature and find out which software is a better fit for your company. Keep in mind to get a demo first prior to opting in for a plan to experience how the program can help you in real setting.

Our team put a lot of effort to review all popular Help Desk Software products that you can find out there, but among them these three deserved our special attention: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket management
  • Self-service portal
  • Knowledge base
  • Password reset
  • Remote control
  • CMDB
  • Chat
  • Automation
  • Hardware/software inventory management
  • Help desk integration
  • Patch Management
  • Monitoring
  • Broadcast messages

Pricing Info

SysAid provides tailored pricing by quote which can be requested by phone.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Coca Cola, Panasonic, Adobe, Lufthansa, LG

Integrations

At the moment, SysAid has 3 Embeddables built into the solution that are sold as part of the system, and not as an outsource integration. They are constantly working to add more.

Here are the details:

1. BI Analytics – Powered by Qlik
2. TeamViewer for a robust Remote control solution
3. GFI Software to Offer Superior Patch Management Capabilities.

In addition, they offer many more Add-Ons and Third-Party Integrations.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SysAid is the winner of our Expert's Choice Award. It is a feature rich, easily configurable and highly scalable help desk solution targeted at large businesses.

Company Email

support@sysaid.com

Contact No.

Company's Address

128 Chestnut Street
Newton, MA 02465
USA

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Advanced ticket management

  • Intuitive
  • Collaboration
  • Multi-department support

Service desk analytics

  • Time-tracking
  • SLA management

Cutting-edge automation and integration

  • Workflows
  • Flexible interaction
  • Gamification

Standard features

  • Knowledge base
  • Approval management
  • Customer feedback
  • ITIL
  • E-mail integration

More features

  • Self-service for user
  • Custom interface
  • Interactive dashboard
  • Asset management
  • Breaking news
  • Smart notifications
  • Templates
  • Branding
  • Multilingual support
  • Import active directory import

Pricing Info

InvGate Service Desk offers three quote-based enterprise pricing plans for users to choose from. Contact the company for more details, and ask for your quote.

InvGate Service Desk

  • Ticketing
  • Knowledge base
  • Reporting and Analytics
  • Self-service
  • Workflows
  • SLAs
  • ITIL
  • Gamification
  • Multi-Department

InvGate Assets

  • All Features from the Service Desk plan
  • Network Discovery
  • Asset Inventory
  • IT Financials
  • Software Licensing
  • Software Metering
  • Change Management
  • Software Deployment
  • Remote Desktop

InvGate Service Desk + Assets

  • Network Discovery
  • Asset Inventory
  • IT Financials
  • Software Licensing
  • Software Metering
  • Change Management
  • Software Deployment
  • Remote Desktop

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Nike, Toyota, Skandia, NEC, Hitachi, PWC, MetLife, GE, AIG, Generali, Burger King, Starbucks

Integrations

InvGate offers the following integration options:

  • Accessible from any web-enabled mobile device
  • HTML e-mail integration
  • LDAP and Active Directory servers
  • InvGate Manage
  • InvGate Insight
  • FileWave
  • SAML
  • Microsoft SCCM (System Center Configuration Manager)
  • Zapier
  • ITIL-verified

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

InvGate Service Desk is an an award-winning, Intuitive web-based software to manage, analyze and automate your IT service support.

Company Email

info@invgate.com

Contact No.

Company's Address

524 Union Street #270
San Francisco, CA 94133
USA

It may not always be enough to simply compare SysAid and InvGate Service Desk against each other. While useful functionalities, pricing and customer reviews are all important and should be considered when making a final decision, you should also pay attention to the recognition and awards merited by each solution. Very often a less popular product may turn out to be an excellent choice that was a winner of many SaaS awards such as our Supreme Software Award which shows that in spite of limited market presence it’s a worthy contender to the apps that rule the market.

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