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Compare SysAid vs Grade.us

What is better SysAid or Grade.us? Various businesses want different types of CRM Software. To understand well which service meets your requirements, think about assessing various alternatives feature by feature including their terms and costs. Similarly, you may get a quick idea of their general effectiveness and customer feedback by checking our smart scoring system.

The results are: SysAid (9.0) vs. Grade.us (8.5) for total quality and efficiency; SysAid (98%) vs. Grade.us (100%) for user satisfaction rating. Examine their strong and weak points and decide which software is a better option for your company. A simple, practical tactic is to write the pros and cons of both solutions side by side and see which software comes on top.

We did our best to review all popular Help Desk Software services available on the market, but among all the ones we reviewed these three caught our special attention: Salesforce Essentials, Freshdesk, Salesforce Service Cloud.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket management
  • Self-service portal
  • Knowledge base
  • Password reset
  • Remote control
  • CMDB
  • Chat
  • Automation
  • Hardware/software inventory management
  • Help desk integration
  • Patch Management
  • Monitoring
  • Broadcast messages

Pricing Info

SysAid provides tailored pricing by quote which can be requested by phone.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Coca Cola, Panasonic, Adobe, Lufthansa, LG

Integrations

At the moment, SysAid has 3 Embeddables built into the solution that are sold as part of the system, and not as an outsource integration. They are constantly working to add more.

Here are the details:

1. BI Analytics – Powered by Qlik
2. TeamViewer for a robust Remote control solution
3. GFI Software to Offer Superior Patch Management Capabilities.

In addition, they offer many more Add-Ons and Third-Party Integrations.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SysAid is the winner of our Expert's Choice Award. It is a feature rich, easily configurable and highly scalable help desk solution targeted at large businesses.

Company Email

support@sysaid.com

Contact No.

Company's Address

128 Chestnut Street
Newton, MA 02465
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $180

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi-channel review funnel system
  • Manage multiple locations or clients
  • Use your own brand and domain(s)
  • Drive reviews on all local and industry review sites
  • Pre-empt negative reviews
  • Collect reviews on-location with compliant “kiosk mode”
  • Embed landing pages anywhere
  • Engage customers with coupons/offers
  • Automate email review campaigns
  • Automate SMS review campaigns
  • Drop-shipped “review invite” cards
  • Monitor all major and industry-specific review sites
  • Get new review alerts from around the Web
  • Stream latest and greatest reviews to your website and social media
  • Track campaign performance
  • Produce custom schedule or on-demand reports (PDF and interactive)
  • Client- or staff-facing account dashboard under your brand and domain
  • Access our API for integrations with your own site or dashboard
  • Use API-based plugins for Wordpress, Joomla and Drupal
  • Data analysis and insights via NLP, text analytics and more
  • Advanced competitive intelligence and reporting
  • Customized solutions to meet complex business cases

Pricing Info

Grade.us has three plans that cater to specific business sizes and requirements. You can sign up for a live demo and a 14-day free trial to explore the software. For more information, contact the software provider’s sales team.

Meanwhile, here’s an overview of its enterprise pricing packages:

Professional – starting at $180/month

  • If paid annually, $1,944/year ($162/month)
  • 3 profiles
  • Ideal for individual marketers and consultants

Agency – starting at $400/month

  • If paid annually, $4,320/year ($360/month)
  • 10 seats
  • Ideal for local agencies and resellers

Partner/Enterprise – starting at $2,500/month

  • If paid annually, $27,000/year ($2,250/month)
  • 100 seats
  • Ideal for larger agencies, franchises, and brands

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Duct Tape Marketing, NJS Marketing, Titan Web Agency

Integrations

Grade.us integrates with the following business systems and applications:

  • WordPress
  • Joomla
  • Drupal
  • API Integration

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Grade.us is a powerful and effective review management platform that enables businesses to create a review funnel process that is easy and efficient.

Company Email

support@grade.us

Contact No.

Company's Address

55 Park Ave., Suite 35
Bloomfield, NJ 07003
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

If you continue having doubts about which service will be best for your company it might be a good idea to analyze each service’s social metrics. These metrics are quite often a sign of how popular a given solution is and how wide is its online presence.For instance, if you analyze SysAid LinkedIn profile you’ll learn that they are followed by 2579 users. In case of Grade.us the volume of followers on their LinkedIn page is 40.

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