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Compare SysAid vs Eudata

What is better SysAid or Eudata? A sensible way to choose the right CRM Software product for your business is to cross-check the solutions against each other. Here you can compare SysAid and Eudata and see their functions compared contrastively to help you pick which one is the better product.

Similarly, you can review their overall ratings, such as: overall score (SysAid: 9.0 vs. Eudata: 8.0) and user satisfaction (SysAid: 98% vs. Eudata: N/A%). Browse through their differences and similarities and see which one outperforms the other. Likewise, anticipate the state of what your business will be in years to come; will your company outgrow the app in the next 3-5 years?

Right now, the most significant products in our Help Desk Software category are: Freshdesk, Zendesk, Salesforce Essentials.

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket management
  • Self-service portal
  • Knowledge base
  • Password reset
  • Remote control
  • CMDB
  • Chat
  • Automation
  • Hardware/software inventory management
  • Help desk integration
  • Patch Management
  • Monitoring
  • Broadcast messages

Pricing Info

SysAid provides tailored pricing by quote which can be requested by phone.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Coca Cola, Panasonic, Adobe, Lufthansa, LG

Integrations

At the moment, SysAid has 3 Embeddables built into the solution that are sold as part of the system, and not as an outsource integration. They are constantly working to add more.

Here are the details:

1. BI Analytics – Powered by Qlik
2. TeamViewer for a robust Remote control solution
3. GFI Software to Offer Superior Patch Management Capabilities.

In addition, they offer many more Add-Ons and Third-Party Integrations.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SysAid is the winner of our Expert's Choice Award. It is a feature rich, easily configurable and highly scalable help desk solution targeted at large businesses.

Company Email

support@sysaid.com

Contact No.

Company's Address

128 Chestnut Street
Newton, MA 02465
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • ChatBOT (Conversational Engine)
  • ChatBOT Analytics – Reporting
  • VoiceBot
  • Cognitive Contact Center (3C)
  • Chat
  • Audio/Video Chat
  • Real-Time Collaboration
  • Real-Time Sharing
  • Recording
  • Email and SMS
  • Web Call Back
  • Conversational and Social interface
  • Persistent Chat
  • Mobile & Web Messaging
  • IOT Assisted Service
  • Proactive Engagement
  • Outbound Engagement
  • Web Customer Care
  • Expert Advisor
  • Voice2Chat
  • Customer onboarding
  • Customer Centricity
  • External Contact Center or CRM Connectors
  • Kiosk

Pricing Info

Contact Eudata for their enterprise pricing information and other product details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

IBM, Ecobank, Accenture, UniCredit

Integrations

Eudata integrates with the following business systems and applications:

  • Cisco
  • Genesys
  • Avaya
  • Enghouse
  • Asterisk
  • Salesforce
  • Amazon Echo
  • Skype
  • Skype for Business
  • FB Messenger
  • Twitter
  • Telegram
  • Expert System Cogito
  • Google Dialogflow w MS Luis

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Eudata combines traditional interaction systems such as voice contact centers and CRM systems with its own digital solution and artificial intelligence platform, both representing the state of the art in the market.

Company Email

info@eudata.com

Contact No.

Company's Address

Eudata
Via M.Gioia 55/C - 20124
Milano

If you are still having doubts about which service will perform best for your business it may be a sound idea to examine each service’s social metrics. These metrics are usually an indicator of how popular a given solution is and how large is its online presence. For instance SysAid Twitter account has currently 1554 followers. At the same time Eudata Twitter is followed by 210 people.

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