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Compare Symphony Summit vs StarfishETL

What is better Symphony Summit or StarfishETL? Getting the ideal IT Management Software for your organization is key to improving your company’s productivity. In our platform, it is simple to evaluate different solutions to see which one is the ideal software for your requirements. Here you can match Symphony Summit vs. StarfishETL and check their overall scores (8.0 vs. 8.0, respectively) and user satisfaction rating (100% vs. 100%, respectively).

You can also analyze the specifics of rates, terms, plans, features, tools, and more, and determine which software offers more benefits for your business. In practice, go for the business software which helps you to add/remove features and subscription plan to address your company growth or lack of it.

We know that not all companies have the time to try out dozens of various products, so we created a list of suggestions that you may find useful. Our top choices for the IT Service Management Software category are: Freshservice, LiveAgent, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • IT Service Management
  • IT Asset Management
  • Availability Management
  • Project Management
  • Gamification
  • Performance Metrics
  • Contextual Information
  • Knowledge Management
  • Pattern Analysis
  • Service Aitomation
  • Auto Remediation
  • Resource Fulfilment
  • Skill Management

Pricing Info

Contact Symphony Summit for enterprise pricing information and other product details on. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

NEC, Deloitte, Panasonic

Integrations

Symphony Summit Service Management offers the following integration options:

  • REST API
  • DB

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SUMMIT’s ITIL 2011 certified Service Management is an intelligent solution that leverages the latest advancement in technology such as Mobility, Analytics and Automation.

Company Email

summit.sales@symphonysummit.com

Contact No.

Company's Address

SUMMIT Software Inc.,
2475, Hanover Street,
Palo Alto, CA – 94304,
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $150

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Cloud or on-premises or hybrid integration
  • B2B Application Integration
  • Focused on CRM, but able to integrate or migrate anything
  • Highly scalable, multi-threaded pipelines
  • Secure data movement
  • Supports document interchange
  • User friendly Designer for codeless and custom scripting
  • Advanced workflow
  • Pre-built and custom data transformations
  • Strong CRM partner and CRM user community
  • Proactive monitoring
  • Data lifecycle and compliance management
  • Comprehensive CRM to CRM migration maps
  • Comprehensive CRM integration maps
  • Breadth of connectors
  • Preview before running in production
  • API to automate platform
  • Codeless, DIY migrations

Pricing Info

StarfishETL offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Basic CRM Integration – $150/month

  • 1 integration
  • Pre-defined maps
  • 10,000 transactions
  • Multi-tenanted cloud or on-premises

Professional CRM Integration – $400/month

  • 1 integration
  • Custom maps
  • 100,000 transactions
  • Multi-tenanted cloud or on-premises

Enterprise CRM Integration – $2,000/month

  • Unlimited integrations
  • Custom maps
  • Unlimited transactions
  • Single-tenanted cloud or on-Premises

Cloud Migration Basic – starts at $495

  • Predefined CRM migration
  • Migrate Accounts up to 5k, up to 25k, up to 100k, and higher
  • DIY Migration Wizard
  • Extend field maps
  • Chat or Email Support
  • Undo data load option
  • Jump start and quick start options

On-Premises Migration – $1,495/60-Day License

  • $400 monthly extensions
  • Predefined and Custom Migrations
  • Unlimited Transactions
  • Starfish Designer
  • Chat or Email Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Panasonic, Movoto, RelationEdge, Resolv

Integrations

StarfishETL integrates with the following business systems and applications:

  • Salesforce
  • SugarCRM
  • Act!
  • Salesforce
  • bpm’online
  • Infor CRM
  • Highrise CRM
  • Goldmine
  • Microsoft Dynamics
  • NetSuite
  • Sage
  • Suite CRM
  • Zoho CRM
  • vTiger
  • Workbooks
  • QuickBooks
  • JD Edwards
  • Peoplesoft
  • Pipedrive
  • Dynamics AX, GP, NAV
  • Epicor
  • Sage 100,300,500
  • Facebook
  • Twitter
  • Gmail
  • Microsoft Exchange
  • Lotus Notes
  • IMAP POP
  • Act-On
  • Hubspot
  • Marketo
  • Pardot
  • G Suite Apps
  • JIRA
  • SharePoint
  • Active Directory
  • Twilio
  • WuFoo
  • Other File Systems

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An integration and migration software designed to enable businesses of all types and sizes to move their customer data from one CRM system to another in a quick, efficient, and risk-free manner.

Company Email

info@starfishetl.com

Contact No.

Company's Address

StarfishETL
1111 E Touhy Ave. Suite 550
Des Plaines, IL 60018

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Email Ticketing
  • Ticket Dispatch
  • Team Collaboration
  • Knowledge Base
  • Ticket Trend Report
  • Social Ticketing
  • Call to ticket conversion

Blossom –  $15 per agent/month (yearly)

  • Everything in Sprout
  • Automations
  • Collision Detection
  • Marketplace Apps
  • Helpdesk In-Depth
  • SLA Management
  • Business Hours
  • Chat and call management

Garden – $29 per agent/month (yearly)

  • Everything in Blossom
  • Multilingual Helpdesk
  • Time Tracking
  • CSAT Surveys
  • Session Replay
  • Performance Reports
  • Embedded Chat FAQs
  • Triggered Messages
  • IVR
  • Call Masking

Estate – $49 per agent/month (yearly)

  • Everything in Garden
  • Ticket Assignment Automation
  • Custom Roles
  • Portal Customization
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Support Bot
  • In-app Chat Campaigns
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $109 per agent/month (yearly)

  • Everything in Estate
  • Sandbox
  • IP Whitelisting
  • Data Centre Location
  • HIPAA Compliance
  • Extendable API Rate Limit
  • Co-browsing
  • Multilingual Chat FAQs
  • Holiday Routing for Phone Calls

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2018 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

If you test various IT Management Software apps you shouldn’t just look at their features list and provided pricing plans. Consider that the software must be meeting your needs and company so the more flexible their offer the better. Find our which systems are supported by Symphony Summit and StarfishETL and be certain you will get mobile support for whichever devices you work on in your company. It may also be a good idea to find out which languages and geographies are supported, because this might be a deal breaker for many companies.

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