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Compare Symphony Summit vs Mendix

What is better Symphony Summit or Mendix? A great way to find the right IT Management Software product for your organization is to cross-check the solutions against each other. Here you can compare Symphony Summit and Mendix and see their capabilities compared in detail to help you decide on which one is the better product.

Furthermore, you can compare their overall ratings, including: overall score (Symphony Summit: 8.0 vs. Mendix: 8.4) and user satisfaction (Symphony Summit: 100% vs. Mendix: 100%). Analyze their varying features and similarities and find out which one outperforms the other. Similarly think about what your business will be in years to come; will your business outgrow the app in the next couple of years?

In the event you need to quickly locate the more reliable IT Service Management Software according to our review team we recommend you take a look at these products: Zendesk, LiveAgent, Freshservice.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • IT Service Management
  • IT Asset Management
  • Availability Management
  • Project Management
  • Gamification
  • Performance Metrics
  • Contextual Information
  • Knowledge Management
  • Pattern Analysis
  • Service Aitomation
  • Auto Remediation
  • Resource Fulfilment
  • Skill Management

Pricing Info

Contact Symphony Summit for enterprise pricing information and other product details on. You can also submit a request for a demo to see if the software is a perfect fit for your business.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

NEC, Deloitte, Panasonic

Integrations

Symphony Summit Service Management offers the following integration options:

  • REST API
  • DB

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SUMMIT’s ITIL 2011 certified Service Management is an intelligent solution that leverages the latest advancement in technology such as Mobility, Analytics and Automation.

Company Email

summit.sales@symphonysummit.com

Contact No.

Company's Address

SUMMIT Software Inc.,
2475, Hanover Street,
Palo Alto, CA – 94304,
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $1,875

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Centralized App Governance
  • Drag & Drop Forms Builder
  • Enterprise Integration
  • Model-Driven Development
  • Multi-Channel, Multi-Device
  • Public/Private App Stores

Pricing Info

Platform Editions

Mendix platform pricing is based on the number of app users you have, not the number of developers or the complexity of your apps. This per-user pricing model enables a predictable budget and an unrestricted development process with focus on quality and not cost.

Community Edition – Free

  • Public Mendix Cloud
  • Community support

Single App Edition – Starting at $1,875/month

  • 1 application
  • Public Mendix Cloud
  • 99.50% uptime guarantee
  • Gold support
  • Automated backups

Pro Edition – Starting at $5,375/month

  • Unlimited number of applications
  • Includes all features of the Single App edition

Enterprise Edition – Starting at $7,825/month

Includes all features of the Pro edition, plus:

  • On premise
  • Private cloud
  • Platinum support
  • Failover
  • Support for continuous integration and development
  • Horizontal scaling

Contact the vendor for cloud resources, more app users, single app options, and add-ons.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Merck, University of Pennsylvania, Sprint, ING, GE

Integrations

Mendix integrates with the following business systems and applications:

  • GitHub
  • Lync Online
  • Microsoft Excel
  • Salesforce App Cloud
  • SAP CRM On Demand
  • Skype
  • Tableau Software

Mendix can seamlessly integrate with third-party applications as it comes with an API. Open OData is also supported by the system.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Mendix is an IT management software app that helps government agencies, institutions, and enterprises achieve their digital goals.

Company Email

info@mendix.com

Contact No.

Company's Address

Mendix Inc.
268 Summer Street
Boston, MA 02210
USA

Freshservice

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Basic Ticketing
  • Self Service Portal
  • Knowledge Base
  • Intelligent Automation Tools
  • CMDB
  • SLA Management
  • Scheduler
  • Agent Collision
  • Service Catalog
  • Contract Management
  • Asset Reporting
  • Basic Reporting
  • Advanced Reporting
  • Enterprise Reporting
  • Portal Customization
  • Widgets
  • MSP Plugin
  • Unlimited Mailboxes
  • Custom Mailbox
  • Domain Mapping
  • IP Whitelisting
  • Time Tracking
  • Announcements
  • Satisfaction Surveys
  • Incident Management
  • Problem Management
  • Change Management
  • Release Management
  • Multiple Portal Languages
  • Multiple SLA Policies
  • Multiple Business Hours
  • Customizable Agent Roles
  • Priority Matrix
  • Round Robin
  • 1 Free Custom SSL
  • Integrated Game Mechanics

Pricing Info

Freshservice is available in four monthly plans that are billed annually. You can also try out a great free trial that allows you to test all the key features of the software first. You can start your free trial of Freshservice here.

The pricing plans available for the software are:

Sprout (Free up to 3 agents and 100 free assets):

  • Incident management
  • Knowledge base
  • Self-service portal
  • 100 end users

Blossom ($29/agent/month, plus purchase additional assets at 20 cents/asset/month):

  • All Sprout plan features
  • CMDB
  • Satisfaction surveys
  • Time tracking
  • Unlimited end users
  • Multiple helpdesk emails

Garden ($49/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Blossom Plan features
  • Problem management
  • Change management
  • Custom roles

Estate ($79/agent/month, purchase additional assets at 20 cents/asset/month):

  • All Garden Plan features
  • Integrated game mechanics
  • Round robin assignment
  • Custom SSL and trusted IP
  • Service catalog

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

American National Bank, Battery Giant, Rubik

Integrations

Native Integrations

  • Facebook
  • Twitter
  • Salesforce
  • Sugar CRM
  • Capsule
  • FreshBooks
  • Atlassian Jira
  • Harvest
  • Google Apps
  • Google Calendar
  • Google Analytics
  • Google Contacts
  • Gmail Gadgets
  • Google Hangouts
  • Google Drive
  • LogMeIn Rescue
  • HelpOnClick
  • iContact
  • Zoho CRM
  • Snap Engage
  • Nimble
  • Shopify
  • FetchFlow
  • Knowlarity
  • MailChimp
  • Campaign Monitor
  • Highrise
  • Olark
  • Constant Contact
  • WorkFlowMax
  • SurveyMonkey
  • Dropbox
  • Screenr
  • PivotalTracker
  • Zapier
  • Batchbook
  • Amazon Web Services
  • Bomgar
  • Box

Third party Integrations

  • Userlike
  • Magento
  • Woo Themes
  • OneSky

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshservice allows IT admins to effectively track and manage the assets owned by their organizations.

Company Email

support@freshservice.com

Contact No.

Company's Address

311 California St.
San Francisco, CA, 94104
USA

In case you are still having doubts about which app will work best in your case it may be a sensible idea to investigate each service’s social metrics. Such metrics are usually a sign of how popular every product is and how extensive is its online presence.For example, if you check Symphony Summit LinkedIn page you’ll learn that they are followed by 1287 people. In case of Mendix the number of followers on their LinkedIn page is 6259.

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