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Compare SWAG vs ZupportDesk

What is better SWAG or Zupportdesk? A great way to find the right Customer Support Software product for your business is to match the solutions against each other. Here you can compare SWAG and Zupportdesk and see their features compared thoroughly to help you select which one is the more effective product. Similarly, you can examine their overall ratings, including: overall score (SWAG: 8.0 vs.

Zupportdesk: 8.0) and user satisfaction (SWAG: 97% vs. Zupportdesk: 100%). Analyze their differences and similarities and discover which one outperforms the other. Likewise, think about your company tomorrow; will your company outgrow the app in the next couple of years?

Our team put a lot of effort to review all popular Customer Support Software services available on the market, but among them these three caught our special attention: Freshdesk, Salesforce Service Cloud, Salesforce Essentials.

SWAG

vs

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • On-Demand Access To Paid Projects
  • No Contracts Or Obligations
  • Completely Free
  • High Paying Clientele
  • iOS or Android Compatible
  • Real-Time Project Requests

Pricing Info

SWAG is a free service for businesses and geeks

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A free service designed to connect businesses and organizations with experts to help them with their business needs and operations.

Company Email

info@speakwithageek.com

Contact No.

Company's Address

100 Pine Street
Suite 1250
San Francisco, CA 94111

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Live Chat
  • Ticket Support
  • Knowledge Base
  • Contact Management
  • Customizable Chat Window
  • Real-Time Dashboard
  • Social Media Integrations
  • Proactive Visitor Engagement
  • Support Ticket Filters
  • Ticket Assignment and Tracking
  • Quick Search

Pricing Info

ZupportDesk offers three SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Live Chat Packages:

Small Team – Free

  • 3 Users Max
  • 1 Widget
  • 30 Chats Per Month
  • 30 Day Chat History
  • Basic Widget Customization

Business – $10/month or $8/month (Annual Billing)

  • Unlimited Widgets
  • Unlimited Chats
  • Unlimited Chat History
  • Advanced Chat Customization
  • Widget Rebranding
  • Proactive Chat
  • Real-Time Dashboard
  • Triggers
  • Departments
  • Roles & Permissions
  • Analytical Reports
  • Unlimited Contacts
  • Rich Content Articles
  • Customizable Header & Footer

Support Tickets Packages:

Small Team – Free

  • 3 Users Max
  • 30 Tickets Per Month
  • 1 Inbox
  • 1 Workflow

Business – $15/month or $12/month (Annual Billing)

  • Unlimited Tickets
  • Unlimited Inboxes
  • Unlimited Workflows
  • Service Level Agreements (SLAs)
  • Facebook Integration
  • Real-Time Dashboard
  • Feedback Widget
  • Departments
  • Outbound Emails
  • Roles & Permissions
  • Analytical Reports
  • Unlimited Contacts
  • Rich Content Articles
  • Customizable Header & Footer

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

ZupportDesk integrates with the following business systems and applications:

  • Facebook
  • Facebook Messenger
  • Twitter
  • WordPress
  • Shopify
  • Google Analytics

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ZupportDesk is a powerful cloud-based help desk solution that helps your business provide better customer support.

Company Email

info@zupportdesk.com

Contact No.

Company's Address

Zupportdesk
Torshamnsgatan 28 A,
164 40 Kista,
Sweden

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

In case you continue having doubts about which software will be best in your case it might be a sound idea to investigate each service’s social metrics. Such metrics are frequently a sign of how popular every solution is and how extensive is its online presence. For instance, in case of Facebook SWAG has 511000 likes on their official profile while Zupportdesk profile is liked by 2892 users.

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