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Compare SWAG vs SafeSoft Solutions

What is better SWAG or SafeSoft Solutions? Comparing products to get the best Customer Support Software does not always have to be difficult. On our review platform, you can easily match SWAG and SafeSoft Solutions and quickly analyze their unique elements. We allow you to take a look at their uniqe benefits, supported devices, customer support, prices, terms, and more.

It's also possible to assess their overall score (8.0 for SWAG vs. 7.2 for SafeSoft Solutions) and overall customer satisfaction level (97% for SWAG vs. 100% for SafeSoft Solutions). Devote time to assess your leading options and see which one is best for your company. Likewise, you must assess the software vendor’s business viability; are they reliable and will they still be operating in the future?

In case you you want to quickly find the optimal Customer Support Software according to our experts we recommend you check out these products: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.

SWAG

vs

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 97%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • On-Demand Access To Paid Projects
  • No Contracts Or Obligations
  • Completely Free
  • High Paying Clientele
  • iOS or Android Compatible
  • Real-Time Project Requests

Pricing Info

SWAG is a free service for businesses and geeks

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A free service designed to connect businesses and organizations with experts to help them with their business needs and operations.

Company Email

info@speakwithageek.com

Contact No.

Company's Address

100 Pine Street
Suite 1250
San Francisco, CA 94111

NOAWARDS
YET

SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Inbound

  • Hosted IVR
  • ACD Intelligent Routing
  • CTI Screen Pop
  • Toll-Free Numbers
  • Local Numbers
  • Voicemail

Outbound

  • Predictive Dialing
  • Preview Dialing
  • Voice Broadcasting
  • Custom Lead Recycling
  • Lead Scrubbing
  • Campaign Quotas

Blended

  • Built-in CRM
  • Custom Reporting
  • Branch Scripting
  • Embedded Web-form
  • Call-time Rules
  • Campaign Hot Keys

Analysis and Reporting

  • Call Logging
  • Call Monitoring
  • Call Recording
  • Campaign History Databasing
  • Contact History Databasing
  • Customized Reports
  • Real Time Reporting
  • Reporting Data Exports

Pricing Info

Pricing available by quote only. Contact SafeSoft Solutions directly for more pricing information.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AllState Insurance, First Nation Financial, Soltech Business Solutions

Integrations

SafeSoft Solutions supports integrations with the following business systems and applications:

  • Salesforce Sales Cloud

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Set up an inbound call center hub, an outbound phone marketing platform, or a fusion of both without the hassles of an actual call center.

Company Email

sales@safesoftsolutions.com

Contact No.

Company's Address

20950 Warner Center Lane
Building A
Woodland Hills, CA 91367

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

No Customer Support Software will be perfect enough to solve all the requirements of a business. While core features of SWAG and SafeSoft Solutions should matter you should also thoroughly study the integrations provided by a given service. Quote frequently you will already be working with other types of SaaS software in your company and it’s always more beneficial to go with software that integrate well with one another. With that approach you can ensure a smooth exchange of information between your teams and apps, which can really reduce time spent on migrating between one solution and the next.

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