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Compare Surveypal vs ProProfs Survey Maker

What is better Surveypal or ProProfs Survey Maker? Getting the ideal Survey Software for your organization is essential to growing your company’s effectiveness. In our platform, it's easy to review numerous solutions to see which one is the ideal software for your requirements. Here you can match Surveypal vs. ProProfs Survey Maker and look at their overall scores (8.5 vs. 8.4, respectively) and user satisfaction rating (100% vs. N/A%, respectively).

It's also possible to look at the details of rates, terms and conditions, plans, services, tools, and more, and determine which software offers more advantages for your business. As a rule of thumb, choose the software that allows you to change the features and pricing to match your business growth or lack of it.

Currently, the best solutions in our Survey Software category are: Qualtrics Research Core, SurveyMonkey, SurveyGizmo.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Drag-and-drop editor
  • Pre-made survey templates
  • Instant feedback messages
  • Automated Survey Report Generation
  • Keyword-based survey organization
  • Export survey results in Word, PowerPoint, or Excel format

Pricing Info

Contact Surveypal for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your system.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Fiverr, DealDash, Trivago, TransferWise

Integrations

Surveypal integrates with the following business systems and applications:

  • Zendesk
  • ServiceNow
  • Salesforce

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Surveypal is user-friendly survey management software that is primarily designed to simplify and accelerate survey reporting-related processes.

Company Email

info@surveypal.com

Contact No.

Company's Address

415 Jackson St, Suite B
San Francisco, CA 94111
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.4

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $14

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Scored Surveys And Questionnaires
  • Enable Survey Logic
  • Private Survey Notes
  • Manage Users And Groups
  • Page And Section Breaks
  • Image And Video Support
  • Pre-defined Custom Themes
  • Fonts, Colors, And Images
  • Welcome And Thank You Pages
  • Custom Completion Pages
  • Full White Label Surveys
  • Embed Surveys On Websites Or Blogs
  • Send Surveys Via Email
  • Mobile-Friendly Surveys
  • Track All Survey Activity
  • Capture Surve Takers Data
  • Get Insights Into Responses
  • View Data As Charts And Graphs
  • Download Survey Reports And Dig Deeper

Pricing Info

ProProfs Survey Maker offers four SMB and enterprise pricing plans for all users to choose from. All the plans can be availed either on a monthly or yearly subscription basis. Give the details a look, and select the best plan for your business:

Basic

  • $14/mo. – Billed Monthly
  • $7/mo. – Billed Annually
  • Unlimited Surveys
  • Unlimited Responses
  • Email Support
  • Set The Number Of People Who Can Create And Manage Your Surveys

Professional

  • $39/mo. – Billed Monthly
  • $19/mo. – Billed Annually
  • Unlimited Surveys
  • Unlimited Responses
  • Logo, Branding & Themes
  • Survey Scoring
  • Web Forms
  • Branching And Skip Logic
  • Accept File Uploads
  • Email/Phone Support
  • 500MB – Upload Videos, Docs & Files
  • Set The Number Of People Who Can Create And Manage Your Surveys

Business 

  • $139/mo. – Billed Monthly
  • $69/mo. – Billed Annually
  • Unlimited Surveys
  • Unlimited Responses
  • 1 Instructor – Assign An Instructor Who Can Create And Manage Your Surveys
  • Logo, Branding & Themes
  • Survey Scoring
  • Web Forms
  • Branching And Skip Logic
  • Accept File Uploads
  • Email/Phone Support
  • 1GB – Upload Videos, Docs & Files
  • Quiz & Poll Maker – $960 Value
  • Advanced Reporting Tools
  • Enterprise-Level Security
  • API, Single Sign-On Integration
  • Offline Authoring With Excel
  • Notifications & Report Sharing
  • White Label
  • 1000 Private User Accounts
  • 20 Groups & Classroom
  • 1 Instructor – Set The Number Of People Who Can Create And Manage Your Surveys

Enterprise

  • $299/mo. – Billed Monthly
  • $199/mo. – Billed Annually
  • Unlimited Surveys
  • Unlimited Responses
  • Unlimited Instructors – Assign An Instructor Who Can Create And Manage Your Surveys
  • Logo, Branding & Themes
  • Survey Scoring
  • Web Forms
  • Branching And Skip Logic
  • Accept File Uploads
  • Email/Phone Support
  • Unlimited – Upload Videos, Docs & Files
  • Quiz & Poll Maker – $2,520 Value
  • Advanced Reporting Tools
  • Enterprise-Level Security
  • API, Single Sign-On Integration
  • Offline Authoring With Excel
  • Notifications & Report Sharing
  • Whit Label
  • Unlimited Private User Accounts
  • Unlimited Groups & Classroom
  • Organizational Data Oversight, Security And Ownership
  • Organization-Wide Collaboration
  • Centrally-Managed Enterprise
  • Unlimited Instructors
  • On-Boarding & Success Manager
  • Unlimited Instructors – Set The Number Of People Who Can Create And Manage Your Surveys

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sony, Dell, Cisco

Integrations

ProProfs Survey Maker supports integration with the following email marketing and content management solutions:

  • MailChimp
  • WordPress
  • Salesforce
  • Campaign Monitor
  • Constant Contact

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An easy to use yet powerful online survey software which helps educators, marketers and organizations easily create and share quality surveys.

Company Email

sales@proprofs.com

Contact No.

Company's Address

6800 Altamor Drive,
Los Angeles, CA 90045
USA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading customer experience platforms trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

Name
Comparision

Both Surveypal and ProProfs Survey Maker were reviewed by a team of reliable SaaS experts who carried out a full analysis of all core aspects of each solution. Their total score was calculated using our unique SmartScore model that calculates an individual partial score to every component like: main features, client support, mobile support, security, client satisfaction and media presence. We know useful features are not the only aspect essential to a business so we do our best to pay attention to all aspects of a solution prior to calculating its final score.

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