MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare Surveypal vs NiftyISO

What is better Surveypal or NiftyISO? There is a wide range of Survey Software products available for businesses today. The ideal way to find out which one fits your needs best is to check them side by side. As an example, here you can assess Surveypal and NiftyISO for their overall score (8.5 vs. 8.0, respectively) or their user satisfaction rating (100% vs. N/A%, respectively).

You can also check their individual modules and pricing conditions as well as other useful facts below. When matching products make sure you examine their related capabilities and mark their disparities to have a clearer picture of both deals. Similarly, keep in mind to assess secondary features including security, backup, intuitiveness, and helpdesk support.

We are aware that not all businesses have enough time to try out a large number of various services, so we came up with a list of recommendations that you may find useful. Our top choices for the Survey Software category are: Qualtrics Research Core, SurveyGizmo, SurveyMonkey.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Drag-and-drop editor
  • Pre-made survey templates
  • Instant feedback messages
  • Automated Survey Report Generation
  • Keyword-based survey organization
  • Export survey results in Word, PowerPoint, or Excel format

Pricing Info

Contact Surveypal for enterprise pricing information and other product details. You can also submit a request for a demo to see if the software is a perfect fit for your system.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Fiverr, DealDash, Trivago, TransferWise

Integrations

Surveypal integrates with the following business systems and applications:

  • Zendesk
  • ServiceNow
  • Salesforce

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Surveypal is user-friendly survey management software that is primarily designed to simplify and accelerate survey reporting-related processes.

Company Email

info@surveypal.com

Contact No.

Company's Address

415 Jackson St, Suite B
San Francisco, CA 94111
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $9

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Anytime, Anywhere Access
  • Unlimited Audit Support
  • Native Mobile Apps for iPhone and Android
  • Mobile Browser Ready Software Access
  • Perform Audit in Remote Area using Offline Audit App Option
  • ISO Audit Checklist
  • Perform ISO Audit in Multiple Sessions
  • Follow up Audit for tracking non-conformances
  • Cyclic Audit option for periodical audits
  • Roll on Audit for flexible time periods
  • Possible to Audit only certain department of the company
  • System Provides the popular standards like ISO 9001
  • Customize Audit question to Suit your Business needs
  • Save customized audit questions as templates and reuse it with future audits
  • Multiple Clients/Locations
  • Identify and record non-conformances at time of Audit
  • Categorize non-conformances as major and minor
  • Add evidence for non-conformances within the system in form of pictures and pdf
  • Option to upload audio and video as nonconformance evidence
  • Categorize the source of non-conformance as CAPA, Document control and others
  • Data Backup options
  • Professional Audit report
  • Management report for Auditor performance
  • Management report for non-conformances
  • Management report for the effectiveness of the Audit process
  • The print report in PDF or WORD
  • Option to archive old Audits
  • Manage Employees – Auditors effectively
  • Option to Purchase/Add additional standards
  • Audit Scheduler with calendar

Pricing Info

NiftyISO offers the following basic and enterprise pricing packages:

Essential – $9/month

  • 2 Users
  • Mobile/Tablet Access
  • Data Backup
  • Email Support

Professional – $25/month

  • 5 Users
  • Mobile/Tablet Access
  • Data Backup
  • Premium Support

Premium – $75/month

  • 15 Users
  • Mobile/Tablet Access
  • Data Backup
  • Premium Support

Ultimate – Custom Enterprise Pricing

  • More than 15 Users

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

NASSCOM, Indo-American Chamber of Commerce

Integrations

NiftyISO integrates with the following business systems and applications:

  • MS Word
  • PDF

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An Internal and Client Audit Management Software designed to help small and medium-sized organizations perform audits to ensure their processes, workflows, and practices adhere to ISO Standards.

Company Email

sales@niftysol.com

Contact No.

Company's Address

NiftySOL
16 Corporate Way, Suite 2 #4000
Valley Cottage, NY 10989
United States

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading customer experience platforms trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

Name
Comparision

When you choose a app that you are sure will work best for your team you shouldn’t simply limit yourself to what professionals have to say about it. In many cases personal experience with the service will vary, depending on your own goals and requirements. That’s the reason why in our reviews we also offer our User Satisfaction Rating for each software to give you a quick impression of how real users of Surveypal and NiftyISO estimate their experience with the solution. Our system is based on detailed analysis of product appearances on other sites, social networks and blogs, so you are going to get a comprehensive and credible overview of what other clients think about every solution. In this case Surveypal got a total satisfaction rating at 100% while for NiftyISO N/A% of people express they had an enjoyable experience with it.

Page last modified