MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare SurveyMonkey vs iTouchVision Contact Centre

What is better SurveyMonkey or iTouchVision Contact Centre? The ideal CRM Software is a solution that can deal with your company’s unique requirements. It is possible to identify which solution works best for your company if you review a wider range of products before you decide which one is the best.

As an example, SurveyMonkey and iTouchVision Contact Centre are scored at 9.2 and 7.2, respectively, for general quality and performance. Likewise, SurveyMonkey and iTouchVision Contact Centre have a user satisfaction rating of 91% and 100%, respectively, which indicates the general feedback they get from customers. Better yet, get in touch with an existing client of the software and solicit their comments regarding the software in question.

At this time, the most popular services in our Survey Software category are: SurveyMonkey, Qualtrics Research Core, SoGoSurvey.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 91%

Pricing

Starting from $37

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Survey Templates
  • Skip Logic
  • Real-time results
  • Enterprise-grade features
  • SPSS integration
  • Custom reporting
  • Text analysis
  • Consolidated account management
  • Net Promoter Score
  • Answer Validation
  • Customizable Survey Links and Design Themes
  • Custom branding
  • Filter and cross-tabbing
  • Export Results to Excel and PDF

Pricing Info

SurveyMonkey offers plans for individuals and enterprise pricing for teams.

Individual Plans

Basic – Free forever

  • Unlimited surveys
  • 10 questions per survey
  • 100 responses per survey
  • 3 collectors per survey

Standard – $37/month (billed monthly)

  • Unlimited surveys
  • Unlimited questions per survey
  • 1,000 responses per month
  • Unlimited collectors per survey

Advantage – $32/month (billed annually – $384/year)

  • Unlimited surveys
  • Unlimited questions per survey
  • Unlimited responses per survey
  • Unlimited collectors per survey
  • Payments
  • Recurring surveys
  • Kiosk mode

Premier – $99/month (billed annually – $1,188/year)

  • All Advantage plan features
  • Prioritized support
  • Advanced survey builder

Team Plans

Team Advantage – $28/user/month (billed annually – $336/user/year)

  • Starts at 3 users
  • Core features

Team Premier – $89/user/month (billed annually – $1,068/user/year)

  • Starts at 3 users
  • All Team Advantage features and advanced features

Team Enterprise – custom pricing

  • Enterprise-grade features

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Microsoft, Samsung, Facebook, Kraft Foods

Integrations

SurveyMonkey integrates with the following business systems and applications:

  • Salesforce
  • Marketo
  • MailChimp
  • HootSuite
  • Piktochart
  • Hubspot
  • Eventbrite
  • Zapier
  • Microsoft Word
  • CleverReach
  • Ambassador
  • Google Sheets
  • Google Forms
  • Trello
  • Microsoft Excel
  • Active Campaign
  • Data Cracker
  • Emma
  • Freshdesk
  • DataHero
  • DiscoverText
  • Drop Thought
  • INinbox
  • OfficeReports
  • Zendesk
  • Wise.NET
  • Syncfrog
  • Trackerbird
  • UniSender
  • OfficeReports
  • NVivo
  • Mad Mini
  • Sympla
  • Jooners

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An app that lets you dig deeper into the demographics and psychographics of your target audience and collect information via real-time surveys. It lets you conduct surveys of any type and size. You can even create, collect, and analyze data from millions of respondents.

Company Email

Contact No.

Company's Address

101 Lytton Avenue
Palo Alto, CA 94301
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.2

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from £19.98

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Capture a customer’s contact information
  • Capture interactions between your agent and customer
  • Customer reference Number
  • During an interaction, your agent can create several service requests
  • End-to-end customer management
  • Raise service requests while on the phone with your customer
  • Full access to the knowledge management
  • Recorded interactions with the customers
  • Send emails and texts to customer directly

Pricing Info

Starter: £19.98 per user/month

  • Service desk
  • 2000+ pre-built forms
  • Web forms
  • 1 GB Storage

Standard: £29.98 per user/month

  • Contact Centre
  • Service Desk
  • Customer Self Service
  • 5 GB Storage

Professional: £69.98 per user/month

  • Case Management
  • Mobile Apps
  • Mobile Worker
  • 15 GB Storage

Enterprise: £89.98 per user/month

  • Integration
  • Full Branding
  • Training
  • 25 GB Storage

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

iTouchVision Contact Centre offers a universal way of managing your customers’ accounts.

Company Email

contact@iTouchVision.com

Contact No.

Company's Address

6-8 Bonhill street London, EC2A 4BX United Kingdom

Qualtrics Research Core

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Compensation Management
  • Data Management
  • Statistical Analysis
  • Multi-Channel Survey Management
  • Stats, Text, and Driver IQ
  • Segmentation and Targeting
  • Competitive Benchmarking
  • Naming and Concept Testing
  • User Experience Monitoring
  • Concept Testing
  • Advertising and Message Testing
  • Shopper Research
  • Perception and Awareness Research

Pricing Info

Qualtrics does not provide their pricing details publicly. However, they mentioned that they offer free accounts; the details of which are provided here. If you are interested in finding out about their payment plans, please give their representatives a call.

Free Account

Ideal for small companies who have yet to allot a budget for advanced market research platforms, this plan is inclusive of:

  • 100 Responses
  • 10 Outgoing Emails
  • 8 Question Types
  • One Active Survey
  • Unlimited Questions
  • Summary Reports & Filtering
  • Survey Logic & Randomization
  • Online Reporting
  • No Expiration Date

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Sony, Microsoft

Integrations

Qualtrics Research Core offers the following built-in integrations:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An award-winning tool trusted by businesses and academic institutions. Leveraging artificial intelligence in survey data analysis, this comes with advanced intuitive tools to streamline the complex research processes. Furthermore, this software provides customized solutions for different companies.

Company Email

Contact No.

Company's Address

333 W River Park Dr., Provo, Utah

Product Comparisons

Name
Comparision

If you continue having doubts about which software will perform best for your company it may be a sound idea to investigate each service’s social metrics. Such metrics are frequently a way to see how popular a given service is and how extensive is its online presence. For instance SurveyMonkey Twitter account has currently 35444 followers. At the same time iTouchVision Contact Centre Twitter is followed by 179 people.

Page last modified