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Compare SurveyMonkey vs Get Satisfaction

What is better SurveyMonkey or Get Satisfaction? When looking for the appropriate CRM Software for your business our recommendation is that you review the functions, rates, and other important info regarding the product and vendor.

Here, you can examine the parallels and differences between SurveyMonkey (overall score at 9.2 and user satisfaction at 91%) and Get Satisfaction (overall score at 7.4 and user satisfaction at 96%). You can also check their particulars elements, for example features, plans, rates, terms, etc. What is more, analyze the terms closely for information on extra charges, such as, setup fees, separate support plan, upgrade fees, disk space fees, and other similar charges.

We know that not all businesses have enough time to test a wide range of different products, so we prepared a list of recommendations that you may find useful. Our top choices for the Survey Software category are: SurveyGizmo, SurveyMonkey, Qualtrics Research Core.

NOAWARDS
YET

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 91%

Pricing

Starting from $37

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Survey Templates
  • Skip Logic
  • Real-time results
  • Enterprise-grade features
  • SPSS integration
  • Custom reporting
  • Text analysis
  • Consolidated account management
  • Net Promoter Score
  • Answer Validation
  • Customizable Survey Links and Design Themes
  • Custom branding
  • Filter and cross-tabbing
  • Export Results to Excel and PDF

Pricing Info

SurveyMonkey offers plans for individuals and enterprise pricing for teams.

Individual Plans

Basic – Free forever

  • Unlimited surveys
  • 10 questions per survey
  • 100 responses per survey
  • 3 collectors per survey

Standard – $37/month (billed monthly)

  • Unlimited surveys
  • Unlimited questions per survey
  • 1,000 responses per month
  • Unlimited collectors per survey

Advantage – $32/month (billed annually – $384/year)

  • Unlimited surveys
  • Unlimited questions per survey
  • Unlimited responses per survey
  • Unlimited collectors per survey
  • Payments
  • Recurring surveys
  • Kiosk mode

Premier – $99/month (billed annually – $1,188/year)

  • All Advantage plan features
  • Prioritized support
  • Advanced survey builder

Team Plans

Team Advantage – $28/user/month (billed annually – $336/user/year)

  • Starts at 3 users
  • Core features

Team Premier – $89/user/month (billed annually – $1,068/user/year)

  • Starts at 3 users
  • All Team Advantage features and advanced features

Team Enterprise – custom pricing

  • Enterprise-grade features

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Microsoft, Samsung, Facebook, Kraft Foods

Integrations

SurveyMonkey integrates with the following business systems and applications:

  • Salesforce
  • Marketo
  • MailChimp
  • HootSuite
  • Piktochart
  • Hubspot
  • Eventbrite
  • Zapier
  • Microsoft Word
  • CleverReach
  • Ambassador
  • Google Sheets
  • Google Forms
  • Trello
  • Microsoft Excel
  • Active Campaign
  • Data Cracker
  • Emma
  • Freshdesk
  • DataHero
  • DiscoverText
  • Drop Thought
  • INinbox
  • OfficeReports
  • Zendesk
  • Wise.NET
  • Syncfrog
  • Trackerbird
  • UniSender
  • OfficeReports
  • NVivo
  • Mad Mini
  • Sympla
  • Jooners

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SurveyMonkey is a software app that allows you to dig deeper into the demographics and psychographics of your target audience and collect information via real-time surveys.

Company Email

Contact No.

Company's Address

101 Lytton Avenue
Palo Alto, CA 94301
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Self-service support
  • Peer-to-peer support
  • Updatable FAQs Repository
  • Category Creation
  • Rapid Information Dissemination
  • Real-Time Analytics
  • Support via Social Media
  • Support Via Multiple Channels and Devices
  • Customer Intelligence Sharing
  • High-Value Leads Capture
  • Strategic Content Placement
  • Prospect Search via multiple devices
  • Content marketing and sharing
  • Lead Tracker
  • Online Community Creation
  • Brand Building Tools
  • Customer Tracker
  • Customer Feedback Capture
  • Conversation Analysis

Pricing Info

Pricing is available by quote only. Contact Get Satisfaction directly for demo request and pricing details.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Procter and Gamble, inMusic, Sweepstakes.com, IMDb, MindJet, Gradle

Integrations

GetSatisfaction supports integrations with the following business systems and applications:

  • Salesforce
  • Marketo
  • SugarCRM
  • Facebook
  • Hootsuite
  • Google Analytics
  • Badgeville
  • GoodData
  • Zendesk
  • Desk.com
  • Citrix online
  • Constant Contact
  • MailChimp
  • ExactTarget
  • Yammer
  • JIRA
  • Velaro

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Everything you need to create a powerful and engaging community your customers will love.

Company Email

Contact No.

Company's Address

1550 Bryant St.
Suite 350
San Francisco, CA 94103

Qualtrics Research Core

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

By quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Compensation Management
  • Data Management
  • Statistical Analysis
  • Multi-Channel Survey Management
  • Stats, Text, and Driver IQ
  • Segmentation and Targeting
  • Competitive Benchmarking
  • Naming and Concept Testing
  • User Experience Monitoring
  • Concept Testing
  • Advertising and Message Testing
  • Shopper Research
  • Perception and Awareness Research

Pricing Info

Qualtrics does not provide their pricing details publicly. However, they mentioned that they offer free accounts; the details of which are provided here. If you are interested in finding out about their payment plans, please give their representatives a call.

Free Account

Ideal for small companies who have yet to allot a budget for advanced market research platforms, this plan is inclusive of:

  • 100 Responses
  • 10 Outgoing Emails
  • 8 Question Types
  • One Active Survey
  • Unlimited Questions
  • Summary Reports & Filtering
  • Survey Logic & Randomization
  • Online Reporting
  • No Expiration Date

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Yamaha, Sony, Microsoft

Integrations

Qualtrics Research Core offers the following built-in integrations:

  • Salesforce
  • Tableau
  • Marketo
  • Workday
  • Slack
  • Adobe Analytics

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Qualtrics is an award-winning tool that lets you drive better business decisions to grow your company with the best-in-class market research platform.

Company Email

Contact No.

Company's Address

333 W River Park Dr., Provo, Utah

Product Comparisons

Name
Comparision

In case you are still having doubts about which product will be best in your case it may be a sensible idea to examine each service’s social metrics. Such metrics are frequently a sign of how popular each app is and how wide is its online presence. For instance, in case of Facebook SurveyMonkey has 179897 likes on their official profile while Get Satisfaction profile is liked by 16654 users.

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