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Compare SurveyExpression vs TeamGram

What is better SurveyExpression or TeamGram? With various features, pricing, terms, and more to compare, determining the best CRM Software for your firm is tricky. But by using our system, it is simple to match the features of SurveyExpression and TeamGram as well as their general score, respectively as: 7.4 and 8.5 for overall score and N/A% and N/A% for user satisfaction.

You can also assess them feature by feature and find out which program is a more effective fit for your enterprise. Don’t forget to get a trial version first before subscribing to experience how the software can benefit you in practical situations.

In the event you have to quickly decide on the optimal Customer Support Software according to our review team we suggest you try out one of these services: Freshdesk, Salesforce Service Cloud, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $300

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Unlimited surveys
  • Unlimited questions
  • Easy-to-use survey editor
  • Professional reports
  • Ad-free surveys
  • Print reports to PDF
  • Survey library
  • Survey folders
  • Hidden fields
  • Advanced question types
  • 200 responses/survey
  • Data export
  • Page skip logic
  • Email notifications
  • Customizable look and feel

Pricing Info

SurveyExpression offers three accounts:

Free Account

  • 200 responses/survey
  • Ad-free surveys
  • Advanced question types
  • Easy-to-use survey editor
  • Hidden fields
  • Print reports to PDF
  • Professional reports
  • Single user account
  • Survey folders
  • Survey library
  • Unlimited questions
  • Unlimited surveys

Corporate Account ($300/year)

  • All features of free account +
  • 50,000 email invitations/month
  • Cross-tab reports
  • Customizable look and feel
  • Data export
  • Email notifications
  • Multi-users (maximum 100)
  • Page skip logic
  • Priority email and phone support
  • Remove all our branding from survey page
  • Report filtering
  • Report sharing

Dedicated Account ($2,400/year)

  • All features of corporate account +
  • 100,000 email invitations/month
  • Custom domain
  • Dedicated account manager
  • White label

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SurveyExpression helps users design smart and beautiful online surveys using its web interface. Advanced features are just a click away.

Company Email

office@surveyexpression.com

Contact No.

Company's Address

Bd. Decebal, Nr. 25-29, Olympia Tower, Etaj 10, Sector 3, Bucharest, Romania, postal code 030964

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $6

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Task Management
  • Share Notes, Pictures, And Files
  • Organize And Access Customer Information
  • Deals And Follow-Ups
  • Quote Builder
  • Integrated CRM
  • Product List
  • Calculations
  • Inventory Management
  • Real-Time Inventory Status
  • Inventory Alerts
  • Payments And Collection
  • Transaction Data At A Glance
  • Build Custom Apps

Pricing Info

TeamGram offers four SMB pricing plans for users to choose from. The plans can be availed either on a monthly or yearly subscription basis, and the enterprise pricing varies depending on the number of contacts and companies you need to manage. Give the details a look, and select the best plan for your organization:

Basic

  • $8/user/mo. – Billed Monthly
  • $6/user/mo. – Billed Annually
  • Minimum Of 3 User Licenses
  • 5, 000 Contacts And Companies
  • Notes And Attachments
  • Activities
  • Products
  • Mobile Apps
  • Tags
  • 1 Custom Application
  • 5 GB File Storage

Regular

  • $13/user/mo. – Billed Monthly
  • $10/user/mo. – Billed Annually
  • Minimum Of 3 User Licenses
  • 50, 000 Contacts And Companies
  • Notes And Attachments
  • Activities
  • Products
  • Mobile Apps
  • Tags
  • 2 Custom Applications
  • 50GB File Storage
  • Leads
  • Deals
  • Quotes
  • 2 Templates

Plus

  • $26/user/mo. – Billed Monthly
  • $20/user/mo. – Billed Annually
  • 250, 000 Contacts And Companies
  • Notes And Attachments
  • Activities
  • Products
  • Mobile Apps
  • Tags
  • 5 Custom Applications
  • 150GB File Storage
  • Leads
  • Deals
  • Quotes
  • Customer Orders
  • Supplier Orders
  • Inventory
  • Current Accounts
  • 5 Templates
  • Custom Fields
  • Web Forms
  • Smart Email
  • Advanced Access Control
  • Virtual PBX Integration
  • API & Integrations
  • Phone Support

Unlimited

  • $58/user/mo. – Billed Monthly
  • $44/user/mo. – Billed Annually
  • Unlimited Contacts And Companies
  • Notes And Attachments
  • Activities
  • Products
  • Mobile Apps
  • Tags
  • Unlimited Custom Application
  • Unlimited File Storage
  • Leads
  • Deals
  • Quotes
  • Customer Orders
  • Supplier Orders
  • Inventory
  • Current Accounts
  • Unlimited Templates
  • Custom Fields
  • Web Forms
  • Smart Email
  • Advanced Access Control
  • Virtual PBX Integration
  • API & Integrations
  • Phone Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Akbarkod, Tekser Tourism, Toronto Business Development Centre

Integrations

TeamGram supports the following integrations:

  • VirtualPBX
  • MailChimp
  • RingCentral
  • Microsoft Excel

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

An all-in-one CRM software used by businesses and companies to streamline their sales process and collaborate on their tasks.

Company Email

Contact No.

Company's Address

TeamGram Inc.
1 Yonge St Unit 2002,
Toronto, ON M5E 1E5
Canada

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Flexible ticket management with automated workflow
  • Multi-channel support: email, web, phone, chat, social media
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with the several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Zendesk is a winner of our Supreme Software Award. It's one of the leading help desk solutions trusted by over 40,000 organization worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Almost as important as features and customer support level are pricing plans given by SurveyExpression and TeamGram. While cost should not be the sole factor it’s surely a significant thing to think about. You should expect a flexible pricing plan that can be matched with your team size and effortlessly scaled up if your team expands. You should be certain you don’t select packages that have extra features that you won’t find a use for and always make an effort to get in touch with the vendor directly as enterprises can usually benefit from more affordable prices. You should also give a chance to a free trial or demo of every product to spend at least some time using it. It’s a helpful experience that doesn’t need you to invest any money and offers a practical overview of what it feels like to work with SurveyExpression and TeamGram.

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