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Compare SurveyExpression vs Scoro

What is better SurveyExpression or Scoro? There is a wide range of CRM Software products available for businesses today. The best way to find out which app fits your needs best is to examine them side by side. As an example, here you can compare SurveyExpression and Scoro for their overall score (7.4 vs. 8.8, respectively) or their user satisfaction rating (N/A% vs. 100%, respectively).

It’s also possible to review their individual modules and pricing conditions and other valuable details below. When matching products be sure to compare their corresponding features and mark their disparities to get a clearer picture of both deals. Likewise, remember to assess non-core factors including security, backup, ease-of-use, and customer service.

In case you you need to quickly locate the optimal Customer Support Software according to our experts we suggest you take a look at the following services: Salesforce Service Cloud, Freshdesk, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 7.4

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $300

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Unlimited surveys
  • Unlimited questions
  • Easy-to-use survey editor
  • Professional reports
  • Ad-free surveys
  • Print reports to PDF
  • Survey library
  • Survey folders
  • Hidden fields
  • Advanced question types
  • 200 responses/survey
  • Data export
  • Page skip logic
  • Email notifications
  • Customizable look and feel

Pricing Info

SurveyExpression offers three accounts:

Free Account

  • 200 responses/survey
  • Ad-free surveys
  • Advanced question types
  • Easy-to-use survey editor
  • Hidden fields
  • Print reports to PDF
  • Professional reports
  • Single user account
  • Survey folders
  • Survey library
  • Unlimited questions
  • Unlimited surveys

Corporate Account ($300/year)

  • All features of free account +
  • 50,000 email invitations/month
  • Cross-tab reports
  • Customizable look and feel
  • Data export
  • Email notifications
  • Multi-users (maximum 100)
  • Page skip logic
  • Priority email and phone support
  • Remove all our branding from survey page
  • Report filtering
  • Report sharing

Dedicated Account ($2,400/year)

  • All features of corporate account +
  • 100,000 email invitations/month
  • Custom domain
  • Dedicated account manager
  • White label

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

No information available.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SurveyExpression helps users design smart and beautiful online surveys using its web interface. Advanced features are just a click away.

Company Email

office@surveyexpression.com

Contact No.

Company's Address

Bd. Decebal, Nr. 25-29, Olympia Tower, Etaj 10, Sector 3, Bucharest, Romania, postal code 030964

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $26

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Business dashboard
  • Calendar management
  • Task management
  • Project management
  • Quote management
  • Customer management
  • Invoices & expense management
  • Financial reporting
  • Work-time billing
  • Scheduled invoicing
  • Late invoice reminders
  • Comparative reports
  • Commission calculator
  • Budgets & forecasts
  • Resource planning
  • File management & sharing
  • Company news feed
  • Custom fields
  • Custom tags
  • Multi-currency
  • Multi-language
  • Automated alerts
  • Configurable statuses
  • Lead management

Pricing Info

Scoro offers four packages, all of which require a minimum of five users, payable on a monthly basis. There is also a free 14-day trial available. Here are the details:

Essential – $26 per user per month
For smaller teams looking to manage all the essential aspects of their business in one place. No more switching between applications and spreadsheets – all the tools you and your team need to get things done are just a click away.

  • Minimum of 5 users
  • Onboarding from $899
  • Business dashboard
  • Calendar & task management
  • Basic project management
  • CRM & quote management
  • Invoices & expenses
  • Summary work reports

Work Hub – $37 user/month
Define your team’s capacity and plan accordingly to make the most of your resources. Automate work processes and save hundreds of hours with task bundles, recurring tasks, and project templates.

  • Minimum of 5 users
  • Onboarding from $899
  • Customizable dashboards
  • Planner
  • Timesheet view
  • Work-time billing
  • Advanced task management
  • Advanced project management
  • Scheduled invoicing & late invoice reminders
  • Advanced & comparative reports
  • Low-volume QuickBooks & Xero integrations

Sales Hub – $37 user/month
Track opportunities, deals, sales goals, team performance, and much more with fully customizable dashboards, as well as financial and sales reports. Maintain customer relationships with a 360-degree overview of all your clients and communication history. Take charge and get a complete overview of your sales with all of your orders, purchases, and suppliers just a click away.

  • Minimum of 5 users
  • Onboarding from $899
  • CRM & sales pipeline
  • Quotes, orders, invoices & receipts
  • Budgets & forecasts
  • Commission calculator
  • Advanced customizable dashboards
  • Work-time billing
  • Advanced task management
  • Scheduled invoicing & late invoice reminders
  • Advanced & comparative reports

Business Hub – $61 user/month
A powerful toolset for getting a complete overview of your business and managing your projects and sales together. Get all the features of Work Hub Premium and Sales Hub Premium, alongside detailed insights into your team’s time, work and utilization, and powerful sales and finance reports.

See a detailed overview of Scoro’s possibilities here: https://www.scoro.com/pricing

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Scoro is built to be the control hub of your whole business – you can fully customise Scoro to fit your workflow.

  • Xero
  • QuickBooks
  • Dropbox
  • MailChimp
  • Google Calendar
  • Toggl
  • Zapier
  • Outlook
  • iCal

Scoro is also on Zapier, so you can easily integrate with over 1000 applications.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Scoro is a cloud-based business management software and currently the most comprehensive work management solution currently in the market

Company Email

info@scoro.com

Contact No.

Company's Address

Salisbury House,
London Wall,
London EC2M 5QZ,
United Kingdom

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $15

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Ticket Management and Monitoring
  • Team Inbox
  • SLA Management
  • Agent Collision Detection
  • Custom Ticket Creation
  • Repeated Action Automation
  • Pre-formatted Response Generation
  • Team Huddle
  • Shared Ownership
  • Linked Tickets
  • Ticket Splitting
  • Multichannel Support
  • Ticket Dispatch
  • Intelligent Ticket Management
  • Time-triggered Automation
  • Event-triggered Automation
  • Real-time Email Notification
  • Immediate Solutions Provider
  • Email to Knowledge Base Content
  • Feedback Mechanism
  • Knowledge Base Monitoring
  • Moderation Creation and Management
  • Forum topic to ticket conversion
  • Helpdesk and customer satisfaction reports
  • Real-time customer analytics
  • Customized Reports
  • Portal Design and Customization
  • Agent Management and Delegation
  • Custom Ticketing, URL, and apps
  • Customer Segmentation
  • Custom SSL Certificates
  • IP and Network Restrictions
  • Identity and Access Management

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here.

Sprout – Free

  • Unlimited Agents
  • Email Ticketing
  • Ticket Trend Report
  • Social Ticketing
  • Knowledge Base
  • Ticket Dispatch
  • Team Collaboration
  • Call-to-ticket conversion

Blossom –  $19/agent/month or $15/agent/month/annual billing

  • All Sprout Features
  • Automation Capabilities
  • In-depth Helpdesk
  • Chats and Calls Management
  • Marketplace Apps
  • SLA Management
  • Business Hours

Garden – $35/agent/month or $29/agent/month/annual billing

  • All Blossom Features
  • Triggered Messages
  • Time Tracking
  • Call Masking
  • Session Replay
  • Multilingual Knowledge Base
  • CSAT Surveys
  • Performance Reports
  • Embedded Chat FAQs
  • IVR

Estate – $65/agent/month or $49/agent/month/annual billing

  • All Garden Features
  • Automatic Ticket Assignment
  • In-app Chat Campaigns
  • Answer Bot
  • Portal Customization
  • Custom Roles
  • Enterprise Reporting
  • Multiple SLAs and Timezones
  • Smart Call Escalations
  • Call Barging and Monitoring

Forest – $125/agent/month or $109/agent/month/annual billing

  • All Estate Features
  • Skill-based Ticket Assignment
  • IP Whitelisting
  • Extendable API Rate Limit
  • Sandbox
  • Phone Calls Holiday Routing
  • HIPAA Compliance
  • Co-browsing
  • Multilingual Chat FAQs

Field Service Management – $29/field technician/month

  • Available on Estate and Forest Plans
  • Add Field Technicians
  • Service Performance tracking
  • Schedule and Appointment Management
  • 24/7 Email Support
  • 24/5 Phone Support
  • Reports

You can take advantage of Freshdesk’s omnichannel capability for a fee if you subscribe to either Garden or Estate. But you get it free with Forest.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • Dropbox
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Freshchat
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Microsoft Teams
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Expert's Choice Award and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California Street
San Francisco, CA 94104
USA

Almost as crucial as features and user support quality are pricing options made available by SurveyExpression and Scoro. Even though pricing should not be the only aspect it’s definitely a key thing to consider. You should try to find a flexible pricing plan that can be matched with your team size and effortlessly scaled up if your team grows. Be sure that you don’t choose plans that include complex tools that you won’t find a use for and always make an effort to contact with the vendor directly as big companies can often benefit from special pricing. You should also give a chance to a free trial or demo of every software to spend at least some time working with it. It’s a valuable experience that doesn’t require you to pay any money and gives you a reliable overview of what it feels like to work with SurveyExpression and Scoro.

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