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Compare Survey2Connect vs Chameleon

What is better Survey2Connect or Chameleon? Buying the perfect Customer Experience Management Software for your company is crucial to increasing your company’s efficiency. In our platform, you can easily review various solutions to see which one is the proper software for your requirements. Here you can match Survey2Connect vs. Chameleon and check out their overall scores (8.0 vs. 8.0, respectively) and user satisfaction rating (N/A% vs. N/A%, respectively).

Additionally, you can look at the details of prices, terms and conditions, plans, services, tools, and more, and decide which software offers more advantages for your business. In general, select the software that allows you to change the features and subscription plan to complement your business growth or lack of it.

If you would like to quickly decide on the top Customer Experience Management Software according to our review team we advise you check out the following services: Yotpo, Smartlook, Qualtrics CX.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $249

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Detractor Recovery/Ticketing
  • Survey Management
  • Feedback Management
  • Regional Data Centers
  • Multi-Channel Collection
  • Survey Analysis
  • Multilingual Surveys
  • Text and Sentiment Analysis
  • White-labeled URLs
  • Trend Analysis

Pricing Info

Survey2Connect offers the following basic and enterprise pricing packages:

Basic Plan – $249/month or $2,988/year

  • 12,000 response per year
  • 3 users
  • Integration – API, SMS, and Email
  • Detractor Recovery/Ticketing
  • Regional data centers
  • Email Support
  • Survey analysis – Filters, crosstabs, individual reports
  • Data export – SPSS, Excel, CSV
  • Multilingual surveys
  • 3 Dashboards

SME-CX – $799/month or $9,588/year

  • 50,000 responses per year
  • 15 users
  • Integration – API, SMS, and Email
  • Detractor Recovery/Ticketing
  • Regional data centers
  • Priority support
  • Survey analysis – filters, crosstabs, individual reports
  • Text and Sentiment Analysis
  • White-labeled URLs
  • 10 Dashboards
  • Training
  • 1 brand

Enterprise-CX – Custom Enterprise Pricing

  • Unlimited Responses
  • Minimum of 30 Users
  • Integration – API, SMS, and Email
  • Detractor Recovery/Ticketing
  • Regional data centers
  • Dedicated Support
  • Survey analysis – filters, crosstabs, individual reports
  • Text and Sentiment Analysis
  • White-labeled URLs
  • On-premise set-up
  • Training
  • Custom development

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Dubai Asset Management, Bupa, Mashreq

Integrations

Survey2Connect integrates with the following business systems and applications:

  • SendGrid
  • Unifonic
  • SmartSMS
  • Ducont Route Mobile
  • Mobily.ws
  • vFirst
  • Tableau

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Survey2Connect is a client feedback management software designed to extract actionable insights for customer and employee experience and market research.

Company Email

support@survey2connect.com

Contact No.

Company's Address

Survey2Connect
iLabs Building, Plot 404, Ground Floor
Udyog Vihar Phase 3
Gurgaon, Haryana
India

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE N/A

Pricing

Starting from $139

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Onboarding Editor
  • Custom Styling
  • User Segmentation
  • Trigger-based Personalization
  • Product Tours Cues
  • Product Tours Analyses
  • Integrations

Pricing Info

Chameleon has three tiers of enterprise pricing with costs depending on how many monthly active users you need to support.

Basic – from $139/month or $99/month/annual billing

  • Customized Tours
  • Reporting & Analytics
  • Basic Integrations
  • Link Sharing
  • Custom Designs
  • Chameleon Branding
  • Help Center Access

Standard – from $279/month or $199/month/annual billing

  • All Basic Features
  • A/B Testing
  • Conversion Tracking
  • Advanced Integrations

Enterprise – request pricing information

  • All Standard Features
  • Bulk Pricing
  • Pilot/POC Period
  • Implementation Assistance
  • Design & Build Service
  • Security Compliance
  • User Permissions Control
  • Enterprise SLA
  • Dedicated Account Manager

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Directly, Bexio, FiscalNote

Integrations

Chameleon can integrate with a vast array of third-party tools:

  • Segment
  • Mixpanel
  • Google Analytics
  • Typeform
  • Zendesk
  • Heap
  • Custom JS
  • Delighted
  • Amplitude
  • Intercom
  • Calendly
  • io
  • HubSpot
  • Salesforce
  • Vimeo
  • Wistia
  • Stripe
  • YouTube

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A product onboarding software that personalizes its approach based on the user segment and the user need.

Company Email

hello@trychameleon.com

Contact No.

Company's Address

Chameleon Intelligent Tech, Inc.
77 Van Ness Ave.
San Francisco, CA 94102
USA

Zendesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.4

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $5

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Complete access to Zendesk’s top-tier Customer Service team
  • Omnichannel support: email, web, phone, chat, social media
  • Flexible ticket management with automated workflow
  • Mobile support with native iPhone, iPad, and Android apps
  • Robust reporting and advanced analytics
  • Customer facing web interface that you can easily brand
  • Knowledge base portal and community forums included
  • Over 100 out-of-the-box integrations with 3rd party apps
  • Open API enabling seamless integration into your business
  • Multi-brand support with linked accounts
  • Unlimited, free “light agents” (Enterprise plan only)
  • Group rules and macros
  • Screencasting
  • Public and private forums
  • Full CSS rebranding
  • Multi locale (timezone and languages)
  • Export ticket views to CSV
  • SSO with Twitter, Facebook, Google and SAML
  • REST API
  • Pre-built: Salesforce, SugarCRM

Pricing Info

Zendesk offers different pricing plans for its various modules. A 30-day free trial is also available.

Zendesk Support

Essential – $9/agent per month or $5/agent per month (billed annually)

  • Email & social channels
  • Basic help center
  • Web Widget & Mobile SDK

Team – $25/agent per month or $19/agent per month (billed annually)

  • All Essential features, plus:
  • Business rules
  • Performance Dashboards
  • Public apps and integrations

Professional – $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • Multilingual content
  • CSAT surveys
  • Custom reports & dashboards

Enterprise $125/agent per month or $99/agent per month (billed annually)

  • All Professional features, plus:
  • Custom agent roles
  • Multibrand support
  • Multiple ticket forms
  • Launch Success Program
  • Satisfaction Prediction

Elite – $199/agent per month (billed annually)

  • All Enterprise features, plus:
  • Unlimited light agents
  • 99.9% uptime SLA
  • 1 hour service level objective
  • Advanced encryption & security
  • Data center location

Zendesk Chat

Lite – Free

  • 1 concurrent chat
  • Chat rating
  • 30-day chat history

Team – $19/agent per month or $14/agent per month (billed annually)

  • All Lite features, plus:
  • Unlimited chats
  • 2 triggers
  • 2 departments
  • Zendesk Message
  • Widget customization
  • Public apps

Professional – $35/agent per month or $29/agent per month (billed annually)

  • All Team features, plus:
  • Unlimited triggers
  • Unlimited departments
  • Operating hours
  • Chat and agent reports
  • Conversion Tracking

Enterprise $70/agent per month or $59/agent per month (billed annually)

  • All Professional features, plus:
  • Widget unbranding
  • Real-time monitor
  • Roles and permissions
  • Skills-based routing
  • Web SDK
  • 24/7 live chat support

Zendesk Talk

Lite – Pay for usage only, per agent per month

  • Limit of 1 phone number
  • Automatic ticket creation
  • Call recording & voicemail transcription

Team – Usage sold separately, $25/agent per month or $19/agent per month (billed annually)

  • All Lite features, plus:
  • Multiple phone numbers
  • Warm transfer
  • Business hours
  • Text messaging

Professional – Usage sold separately, $59/agent per month or $49/agent per month (billed annually)

  • All Team features, plus:
  • IVR phone trees
  • Call monitoring & barging
  • Callback from queue
  • Real-time analytics
  • Insights reporting

Enterprise Usage sold separately, $110/agent per month or $89/agent per month (billed annually)

  • All Professional features, plus:
  • Launch Success Program
  • Monthly Diagnostics
  • Talk Usage 99.95% SLA
  • Failover on demand

Partner Edition – Does not inlcue cost of partner solution, $14/agent per month or $9/agent per month (billed annually)

  • Access to telephony integrations & CTI toolkit for:
  • Embedded softphone
  • Caller ID & history
  • Tickets with call data and agent assignment

Zendesk Guide

Lite – Free

  • Included with Zendesk Support
  • Knowledge base
  • Support request form
  • Google Analytics reporting

Professional – $19/agent per month or $15/agent per month (billed annually)

  • All Lite features, plus:
  • Custom themes
  • Multilingual content
  • Agent knowledge base
  • Community forums
  • Customer requests portal
  • Performance dashboards
  • Knowledge Capture app

Enterprise $34/agent per month or $29/agent per month (billed annually)

  • All Professional features, plus
  • Team Publishing
  • Content Cues
  • Multiple help centers
  • Integrated Knowledge Capture workflow

Answer Bot – Optional, from $50 per month

  • Automated replies to customers using knowledge base content

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Vodafone, GILT, Shopify, Groupon, Gov. UK

Integrations

Zendesk integrates with several business systems and applications. It has more than 600 integrations and apps. Here are some of them

  • 123Contact Form
  • 3CLogic
  • Agile CRM
  • AppGuru
  • Azuqua
  • Capsule CRM
  • Cisco CTI
  • ClickDesk Live Chat
  • Cloud Magic
  • Drupal
  • FreshBooks
  • Google Apps
  • Hootsuite
  • Infusionsoft
  • Joomla!
  • LiveChat
  • MailChimp
  • Microsoft Dynamics
  • Olark Live Chat
  • Podio
  • Shopify
  • SAP Business One
  • WordPress
  • Zoho CRM

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

One of the leading customer experience platforms trusted by over 40,000 organizations worldwide.

Company Email

support@zendesk.com

Contact No.

Company's Address

989 Market Street Suite 300
San Francisco, CA 94103
USA

Product Comparisons

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Comparision

Please note that while both Survey2Connect and Chameleon may offer an excellent array of features every app may be aimed at a different business size. If you are comparing features you should focus on a business type they are aimed at. Specific features might scale up efficiently for large enterprises but if you have a small or medium company it’s usually more sensible to avoid paying for complex features that you might never have a chance to use.

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