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Compare Surfly vs ConnectWise Control

What is better Surfly or ConnectWise Control? Assessing products for the top Customer Support Software need not be difficult. On our review platform, we enable you to match Surfly and ConnectWise Control and quickly see their unique elements. We allow you to take a look at their features, supported devices, support service, prices, terms, and more.

You can even assess their overall score (8.3 for Surfly vs. 9.0 for ConnectWise Control) and overall customer satisfaction level (100% for Surfly vs. 100% for ConnectWise Control). Take your time and compare your leading choices and find out which one is right for your company. You should also check the software vendor’s credibility; are they reliable and will they still be on the market in the future?

We are aware that not all companies have the time to try out a wide range of various services, so we came up with a list of suggestions that you may find useful. Our top choices for the Remote Support Software category are: ConnectWise Control, Atera, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from €16

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Realtime Collaboration
  • Complete Integration Freedom
  • Chat Integration
  • Website Integration
  • Advice Portals
  • Flow Customization
  • Product Integration

Pricing Info

Surfly offers three SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Pro – €16/user/month

  • Outbound Only
  • Unlimited Sessions
  • Video Chat
  • Collaboration Tools

Business – €26/user/month

  • All Pro features
  • Website Integration
  • Rebrandable
  • On-Premise (Optional)

Enterprise – €561/user/month

  • All Business Features
  • OEM Whitelabel

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

MTV, Wibki

Integrations

Surfly is an open API system, which means you can integrate it with virtually any third-party system or application. Contact the vendor for more information, or visit their official site to check details.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Surfly is a simple web based co-browsing solution with video chat that makes joint navigation through the web by two or more people extremely simple.

Company Email

info@surfly.com

Contact No.

Company's Address

Korte Leidsedwarsstraat 12
1017 RC Amsterdam
The Netherlands

NOAWARDS
YET

SmartScore™

OUR SCORE 9.0

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $19

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multiple agents
  • Remote Support
  • No interruptions
  • Secure information
  • Automated reconnection
  • Cross-platform compatibility
  • Browser extensions
  • Remote access
  • Unattended access
  • Simplified transfer of files
  • Roles & permissions
  • Shared toolbox
  • Remote meetings
  • Customization & branding
  • Device monitoring & management
  • Integration with ConnectWise Automation
  • Enhanced features for Linux and Mac users
  • Enhanced security and granular controls

Pricing Info

ConnectWise Control offers a free license to single technicians, and three SMB/enterprise pricing plans for larger teams. Here are the details:

Single Tech License – Free

  • 1 Session per Tech
  • 3 Access Agents
  • Remote Support

ONE – $19/month (billed annually)

  • All features from the free plan
  • 1 Session per Tech
  • 10 Access Agents
  • Remote Meetings
  • Branding and Customization
  • File Transfer
  • Remote Printing
  • Remote Toolbox

STANDARD (Multiple Tech License) – $35/month (billed annually)

  • All features from ONE
  • Up to 3 Sessions Per Tech
  • Unlimited Access Agents
  • Mobile Technician Support
  • Expanded Chat Options
  • Remote Command Line
  • Wake on LAN

PRO (Multiple Tech License) – $45/month (billed annually)

  • All features from STANDARD
  • Up to 10 Sessions Per Tech
  • Video Auditing

A free trial is available for all plans.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Jon Rosen Systems

Integrations

At the moment, ConnectWise Control offers a streamlined integration with ConnectWise Automate.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ConnectWise Control is a software app that gives you an enriched remote control experience and helps you resolve customer inquiries efficiently and without delay.

Company Email

Contact No.

Company's Address

4110 George Rd., Suite 200
Tampa, FL 33634
USA

In the event you continue having doubts about which solution will perform best for your business it may be a sensible idea to investigate each service’s social metrics. These metrics are quite often an indicator of how popular a given solution is and how large is its online presence. For instance Surfly Twitter account has currently 1112 followers. At the same time ConnectWise Control Twitter is followed by 11151 people.

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