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Compare ManageEngine SupportCenter Plus vs Fluid Review

What is better ManageEngine SupportCenter Plus or Fluid Review? There are many CRM Software products in the market these days. The simplest way to find out which app fits your needs best is to compare them side by side. As an example, here you can review ManageEngine SupportCenter Plus and Fluid Review for their overall score (8.6 vs.

9.3, respectively) or their user satisfaction rating (100% vs. 96%, respectively). You can also review their functions and pricing terms and other helpful facts below. When matching products make sure to examine their related features and mark their distinctive elements to get a clearer picture of both deals. Similarly, remember to check other factors like security, backup, ease-of-use, and helpdesk support.

Our experts made sure to review all popular CRM Software products that you can find out there, but among all the ones we reviewed these three caught our special attention: HubSpot CRM, Salesforce CRM, Freshsales.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $945

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Computer Telephony Integration
  • Contracts and SLA management
  • Customer experience management
  • Email response management
  • Multi-language support
  • Reports and dashboards
  • Ticket management
  • Twitter integration

Pricing Info

ManageEngine SupportCenter Plus offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Standard

  • Free up to 5 technicians
  • $2,295 for 10 Support Representatives annually

Professional

  • $945 for 2 Support Representatives with 3 Business Units annually

Enterprise

  • $1,195 for 2 Support Representatives with 10 Business Units annually

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sodexho, Hanson, Chicago Tribune, Sierra Technologies

Integrations

  • Jira integration
  • ServiceDesk Plus integration
  • Telephony integration
  • Zoho CRM integration
  • Twitter integration

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A web-based CRM and customer support app to effectively manage their account and contact information, customer tickets and service contracts.

Company Email

sales@manageengine.com

Contact No.

Company's Address

Zoho Corporation, 4141 Hacienda Drive, Pleasanton, CA 94588, USA

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 96%

Pricing

by quote

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Scholarship Management
  • Audit Trails
  • Applicant Progress Tracking
  • Multilingual Support
  • Logic Based Questions and Workflows
  • Program Scalability
  • Easy to Use Form Builder
  • Real Time Reports
  • Online Review Portal
  • Award Funds Management
  • Mobile Device Compatibility
  • Custom Workflows
  • Notification Emails
  • Deadline Reminders
  • Dashboards
  • Repetitive Task Automation
  • Role-Based Access Control
  • Workflow Automation

Pricing Info

Fluid Review is a quote-priced system, meaning that companies receive enterprise pricing packages tailored to their needs and budgets. These are the plans you can choose from:

Basic Plan

  • 5 Workflow stages
  • 20 tasks
  • One Administrator
  • File Uploads
  • Integrated CRM
  • Online Application Forms
  • Review Portal
  • Reporting
  • Dashboards
  • Manual Email Reminders
  • Recommendation Letters
  • Email Support

Pro Plan

  • 20 Workflow stages
  • 100 tasks
  • 5 Administrators
  • File Uploads
  • Integrated CRM
  • Online Application Forms
  • Review Portal
  • Reporting
  • Dashboards
  • Manual Email Reminders
  • Recommendation Letters
  • Workflow Automation
  • Blind Recommendation Letters
  • Automated Reviewer Assignment
  • Applicant Matching
  • Email and Phone Support

Enterprise Plan

  • Unlimited Workflow stages
  • Unlimited tasks
  • Unlimited  Administrators
  • File Uploads
  • Integrated CRM
  • Online Application Forms
  • Reporting
  • Dashboards
  • Manual Email Reminders
  • Recommendation Letters
  • Workflow Automation
  • Blind Recommendation Letters
  • Automated Reviewer Assignment
  • Applicant Matching
  • Email and Phone Support
  • Single Sign-On
  • Multiple Languages
  • Salesforce Integration
  • SIS & SSO Integrations
  • Custom Domain

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

MIT, Groupon, Cornell University

Integrations

Fluid Review integrates with the following business systems and applications:

  • Salesforce App Cloud,
  • SIS
  • SSO
  • Fluid Surveys

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Fluid Reviews brings a bunch of some great features that can enhance the speed and quality of your application approval process.

Company Email

sales@fluidreview.com

Contact No.

Company's Address

12 York Street, 2nd Floor
Ottawa, ON K1N 556
Canada

Salesforce CRM

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Account and Contact Management
  • Opportunity Management and Score
  • Lead Management
  • Sales Data
  • File Sync
  • File Sharing
  • Sales Forecasting
  • Salesforce Mobile App
  • Contact Manager
  • Real-Time Visibility
  • Drag-and-Drop Interface
  • Dashboards
  • Visual Workflow
  • Multi-Currency Support
  • In-Line Editing
  • Lead Assignment and Routing
  • Rules-Based Lead Scoring
  • Einstein Lead Scoring
  • Web-to-Lead Capture
  • Campaign Management
  • Duplicate Blocking
  • Mass Email
  • Salesforce Engage
  • Email Templates
  • Campaign Influence
  • Einstein Activity Capture
  • Calendar
  • Sales Console App
  • Enterprise Territory Management
  • Opportunity Splits
  • Salesforce CPQ and Billing
  • Contracts, Orders, Quotes, Products, and Price Books
  • Chatter, Files, Topics, and Recommendations
  • Case Management
  • Lightning Bolt Solutions
  • Partner Communities
  • Lead Registration
  • Roles and Permissions
  • Process Builder
  • Lightning Platform
  • Web Services API
  • Google Apps Integration
  • File Storage Per User
  • Sandbox

Pricing Info

Salesforce CRM offers four SMB and enterprise pricing plans billed annually. Give the details a look, and select your plan. You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.

Lightning Essentials – $25/user/month

  • Account & Contact Management
  • Opportunity Management
  • Lead Management
  • Web-to-Lead Capture
  • Email Templates
  • Task Management
  • Activity Feed
  • Salesforce Mobile App (with Offline Functionality)
  • Chatter
  • Files
  • Configurable Reports and Dashboards
  • Case Auto-Assignment
  • Case Management
  • AppExchange
  • Lightning App Builder
  • Einstein Activity Capture
  • Data and File Storage per User
  • Inbox Mobile and Desktop Apps
  • Unlimited Online Training
  • Online Case Submission
  • Standard Success Plan

Lightning Professional – $75/user/month

  • All Features of Lightning Essentials, plus…
  • Lightning for Gmail/Outlook
  • Topics and Recommendations
  • Developer Sandbox
  • Lead Assignment and Routing
  • Mass Email
  • 2 Roles and Permission, Profiles and Page Layouts
  • 1 Sales Console App
  • 3 Record Types per Object
  • 5 Process Builder per Org
  • Rules-Based Lead Scoring
  • Person Accounts
  • Order
  • Lightning Sync
  • Products and Price Books
  • Quotes
  • Contracts
  • Google Apps Integration
  • Duplicate Blocking
  • Campaign Management
  • Forecasting Mobile App
  • Lead Registration
  • 3 Campaign Influence
  • Collaborative Forecasting
  • Knowledge (read-only)

Lightning Enterprise – $150/user/month

  • All Features of Lightning Professional, plus…
  • 5 Campaign Influence
  • Sales Teams
  • Calendar
  • Opportunity Score
  • Forecasting: Custom Opportunity Fields
  • Opportunity Splits
  • Enterprise Territory Management
  • Advanced Reporting Features
  • Lightning Platform
  • Unlimited Process Builder per Org
  • Workflow and Approval Automation
  • Unlimited Roles and Permissions, Record Types per Object, Configurable Profiles and Page Layouts
  • 1 Partial Sandbox
  • Web Services API

Lightning Unlimited – $300/user/month

  • All Salesforce CRM Features and Capabilities

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo

Integrations

Salesforce CRM integrates with the following business systems and applications:

  • Force.com
  • Heroku
  • ExactTarget Fuel
  • Third-party apps at Salesforce AppExchange
  • Service Cloud
  • Marketing Cloud
  • Pardot,
  • Desk.com
  • Analytics Cloud
  • Data Cloud
  • JIRA
  • Freshdesk
  • FinancialForce
  • LeadExec
  • Samanage
  • Zuora
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads.

Company Email

info@salesforce.com

Contact No.

Company's Address

Salesforce.com, Inc.
The Landmark at One Market
Suite 300
San Francisco, CA 94105
USA

Almost as essential as functionalities and client support quality are pricing options provided by ManageEngine SupportCenter Plus and Fluid Review. Although price should not be a deciding element it’s definitely an important thing to consider. You should look for a flexible pricing package that can be adjusted to your company size and effortlessly scaled up if your business grows. Make sure you don’t pick pricing plans that include extra functionalities that you won’t find a use for and always try to contact with the vendor directly because enterprises can frequently benefit from more affordable prices. You should also check out a free trial or demo of every solution to spend at least some time on actual work with the system. It’s a helpful experience that doesn’t require you to spend any money and offers a reliable overview of what it feels like to work with ManageEngine SupportCenter Plus and Fluid Review.

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