MENU
GET LISTED
GET LISTED
SHOW ALLPOPULAR CATEGORIES

Compare ManageEngine SupportCenter Plus vs CRM Creatio

What is better ManageEngine SupportCenter Plus or CRM Creatio? When choosing the right CRM Software for your organization our recommendation is that you evaluate the features, rates, along with other crucial data regarding the product and vendor. Here, you are able to see the similarities and disparities between ManageEngine SupportCenter Plus (overall score at 8.6 and user satisfaction at 100%) and CRM Creatio (overall score at 9.3 and user satisfaction at 96%).

You may also examine their unique details, like services, plans, costs, terms, etc. Similarly, read the terms thoroughly for information on hidden fees, like, setup fees, separate helpdesk support, upgrade fees, disk space fees, and other similar charges.

We did our best to prepare reviews of all popular CRM Software services available out there, but among them these three deserved our special attention: HubSpot CRM, Salesforce CRM, Freshsales.

NOAWARDS
YET

SmartScore™

8.6

User Satisfaction

100%

Pricing:

Starting from $945

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Computer Telephony Integration
  • Contracts and SLA management
  • Customer experience management
  • Email response management
  • Multi-language support
  • Reports and dashboards
  • Ticket management
  • Twitter integration

Pricing Info

ManageEngine SupportCenter Plus offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Standard

  • Free up to 5 technicians
  • $2,295 for 10 Support Representatives annually

Professional

  • $945 for 2 Support Representatives with 3 Business Units annually

Enterprise

  • $1,195 for 2 Support Representatives with 10 Business Units annually

 

Integrations

  • Jira integration
  • ServiceDesk Plus integration
  • Telephony integration
  • Zoho CRM integration
  • Twitter integration

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sodexho, Hanson, Chicago Tribune, Sierra Technologies

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A web-based CRM and customer support app to effectively manage their account and contact information, customer tickets and service contracts.

Company Email

sales@manageengine.com

Contact No.

Company's Address

Zoho Corporation, 4141 Hacienda Drive, Pleasanton, CA 94588, USA

Popular ManageEngine SupportCenter Plus Alternatives

NOAWARDS
YET

SmartScore™

9.3

User Satisfaction

96%

Pricing:

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customer data management
  • System integrations
  • Lead management
  • Export functions (MS Excel, website, other sources)
  • Time management tools
  • Communications tools
  • Sales management features
  • Document management compatible with MS Word
  • Knowledge management online library
  • Marketing management for multi-channel campaigns
  • Audience segmentation
  • Budget planning
  • Track responses
  • ROI estimation
  • Analytics with real-time diagrams
  • Customizable reports
  • Dashboards
  • Administrative tools
  • Management of lookups, data fields, and processes
  • Mobile apps for iOS and Android devices

Pricing Info

CRM Creatio has pricing packages for sales, marketing, and service modules, but all three modules can be combined into a single CRM bundle that you can purchase by quote from the vendor. There is also a free trial that you can try out.

Pricing for Sales Module

Team Package – $25/user/month (cloud)

  • For small and medium businesses with direct sales teams
  • Out-of-the-box process for opportunity management from lead to contract

Commerce Package – $30/user/month (cloud)

  • For e-commerce
  • A complete set of tools for short sales cycle and e-commerce

Enterprise Package – $50/user/month (cloud) or $850/user (on-site)

  • For medium and large enterprises to manage multiple sales channels including field force, wholesale distribution, e-commerce, and POS
  • Sophisticated tools to manage all sales channels: direct and channel sales, e-commerce, field sales and POS

Pricing for Marketing Module

Active Contact Package

  • Cloud – $27 (1000 active contacts/month billed annually)
  • Active contact is a contact included in one or more campaigns within a 12-month period
  • Up to 365 emails per year can be sent to one active contact
  • Custom pricing with the purchase of 50,000+ active contacts

User License

  • Cloud – $50/user/month billed annually
  • On-site – $850 per license/lifetime
  • With the purchase of 1000 active contacts, the first license is free

Pricing for Service Module

Customer Center Package

  • Cloud – $35/user/month
  • On-site – $600 per user
  • Ideal for companies looking to automate helpdesk and contact center operations
  • A set of tools to deliver excellent customer service and manage omnichannel communications

Service Enterprise Package

  • Cloud – $50/user/month
  • On-site – $850 per user
  • For medium and large businesses who want to automate internal and external operations and ITIL processes.
  • Sophisticated tools to manage a complete service cycle, and provide exceptional service and support to customers and internal users.

Integrations

CRM Creatio is an open-API platform, allowing it easy integrations with third-party applications like phone systems, social listening tools, or analytics programs and ERP applications. Among the products you can integrate CRM Creatio with are as follows:

  • LDAP
  • IMAP
  • MS Exchange
  • Google Maps
  • Twitter
  • Facebook
  • OpenStreetMap
  • MailChimp
  • Mandrill
  • MS Outlook
  • Google Contacts
  • Google Calendar
  • MS Word
  • MS Excel
  • SmartCloud Connect

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Bayer, PepsiCo, Allianz

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A popular CRM platform, it helps users streamline CRM-related activities from contact management to boosting employee productivity. It includes specialized modules for audience segmentation, sales management, time management, and budget planning. Also, it has an intuitive interface that reminds you of a well-built and highly-usable social media platform.

Company Email

info@bpmonline.com

Contact No.

Company's Address

280 Summer St., 6th Floor,
Boston, MA 02210

Popular CRM Creatio Alternatives

HubSpot CRM

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

9.8

User Satisfaction

99%

Pricing:

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Customize views
  • Deal and Task Board
  • Hubspot Marketing Synchronization
  • Drag and Drop Communicator
  • Email Integration
  • Phone Integration
  • Website Integration
  • Enrichment
  • Social Media
  • Company Database
  • Website Visitors
  • Email Connections
  • Sidekick Integration
  • CRM Details
  • Templates, Tracking, and Scheduling

Pricing Info

HubSpot CRM is 100% free and includes the following features for an unlimited amount of time:

  • Contact management
  • Contact & company features
  • Company records
  • Gmail & Outlook integration
  • Documents
  • Forms
  • Contact activity
  • Facebook & Instagram lead ads
  • Canned snippets
  • Email scheduling
  • Email tracking notifications
  • Email templates
  • Conversations inbox
  • Team email
  • Live chat
  • Conversational bots
  • Calling
  • Meetings
  • Deals
  • Tasks
  • Ticketing
  • Reporting dashboard
  • Prospects

 

Integrations

HubSpot supports integrations with the following business systems and applications:

  • GoToWebinar
  • Salesforce
  • Pocket
  • Instapaper
  • Magento
  • Zapier
  • Wistia
  • LeadPages
  • SurveyMonkey
  • Shopify
  • Brightinfo
  • Invoca
  • SlideShare
  • Eventbrite
  • WordPress
  • Google Chrome
  • Google Drive
  • DropBox
  • Sidekick
  • Base CRM
  • Pipedrive CRM
  • Bigcommerce
  • Snapengage
  • Gravity Forms
  • DataHero
  • Wufoo Forms
  • Uberflip
  • Netsuite
  • Zoho CRM
  • SugarCRM
  • ReadyTalk
  • GoChime
  • Zerys
  • Scripted
  • Microsoft Dynamics
  • Membrain
  • RelateIQ
  • Perfect Audience
  • HelloSign
  • Appcues
  • Infer
  • HubSpot Marketing, Sales & Service

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

TUI Travel, ABBYY, Shoretel

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

HubSpot CRM is the winner of our 2019 Best CRM Award. It has a free CRM platform that offers a powerful set of tools to engage customers and manage CRM-related operations. HubSpot takes care of all customer engagement channels from website traffic to landline calls. It is easy to use and it can integrate with other business systems as well.

Company Email

Contact No.

Company's Address

25 First Street, 2nd Floor
Cambridge, MA 02141
USA

Popular HubSpot CRM Alternatives

You should keep in mind that while both ManageEngine SupportCenter Plus and CRM Creatio may offer an outstanding set of features each software might be aimed at a different company size. If you are comparing features you may want to pay attention to a company size they are meant for. Certain functionalities might scale up with no problem for huge enterprises but if you run a small or mid-sized company it’s often more sensible to refrain paying for customized features that you might never use.

Page last modified