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Compare ManageEngine SupportCenter Plus vs Apptivo

What is better ManageEngine SupportCenter Plus or Apptivo? When you compare ManageEngine SupportCenter Plus and Apptivo, you can easily see which CRM Software product is the better choice. This ensures that your company can get the most productive and efficient application. You can study the details, including available tools, pricing, plans offered by each vendor, offer terms, and more

We also let you evaluate their total scores to know which one appears to be better. ManageEngine SupportCenter Plus has 8.6 points for overall quality and 100% rating for user satisfaction; while Apptivo has 7.8 points for overall quality and 100% for user satisfaction. Likewise, you can also assess which software company is more credible by sending an email inquiry to the two companies and see which company replies sooner.

Those of you who are pressed for time or would like to get a CRM Software recommendation from our experts may want to examine these top choices for the current year: Freshsales, Salesforce CRM, HubSpot CRM.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.6

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $945

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Computer Telephony Integration
  • Contracts and SLA management
  • Customer experience management
  • Email response management
  • Multi-language support
  • Reports and dashboards
  • Ticket management
  • Twitter integration

Pricing Info

ManageEngine SupportCenter Plus offers the following SMB and enterprise pricing packages for users to choose from.  Give the details a look, and select the best plan for your business.

Standard

  • Free up to 5 technicians
  • $2,295 for 10 Support Representatives annually

Professional

  • $945 for 2 Support Representatives with 3 Business Units annually

Enterprise

  • $1,195 for 2 Support Representatives with 10 Business Units annually

 

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Sodexho, Hanson, Chicago Tribune, Sierra Technologies

Integrations

  • Jira integration
  • ServiceDesk Plus integration
  • Telephony integration
  • Zoho CRM integration
  • Twitter integration

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A web-based CRM and customer support app to effectively manage their account and contact information, customer tickets and service contracts.

Company Email

sales@manageengine.com

Contact No.

Company's Address

Zoho Corporation, 4141 Hacienda Drive, Pleasanton, CA 94588, USA

NOAWARDS
YET

SmartScore™

OUR SCORE 7.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $8

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Record multiple contacts for your customer account or customer organization
  • Assign each customer account to specific employees
  • Manage existing as well as new customers
  • Increase customer satisfaction
  • Capture and Target your company’s winning Leads
  • Manage your Business Contact
  • Complete as well as get a unified record of all your clients
  • Manage customer communications all from within this web-based app
  • Record all customer agreements and other details in a single location
  • Nurture existing relationship
  • Improve sales effectiveness
  • Track your Service Work
  • Track sales

Pricing Info

Starter – Free

  • 3 Users
  • 500MB/ Business
  • Basic Contact Sharing
  • Standard Reports
  • Standard Support 

Premium – $10/user per month or $8/user per month (billed annually)

  • 3GB/user
  • 1,000 Mass Emails/user
  • 2,000 API Calls
  • 3rd-Party Services Integration
  • Standard 24/7 Support

Ultimate – $25/user per month or $20/user per month (billed annually)

  • 10GB/user
  • 3,000 Emails/user
  • 20,000 API Calls
  • 3rd-Party Services Integration
  • Priority 24/7 Support

Enterprise By quote

  • Dedicated Instance
  • 5,000 Emails/user
  • White Labeling
  • Custom Integration
  • SLA Support + Account Manager

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Digital Socialite, Company Connecting, FiberME Communications LLC

Integrations

  • Google Apps for Work
  • Dropbox
  • Paypal
  • Authorize.Net
  • 88 Zipmark

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Eliminate the cost and complexity of identifying, buying, and managing hardware and software.

Company Email

support@apptivo.com

Contact No.

Company's Address

983 Corporate Way
Fremont, CA 94539

Salesforce CRM

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.7

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Account and Contact Management
  • Opportunity Management and Score
  • Lead Management
  • Sales Data
  • File Sync
  • File Sharing
  • Sales Forecasting
  • Salesforce Mobile App
  • Contact Manager
  • Real-Time Visibility
  • Drag-and-Drop Interface
  • Dashboards
  • Visual Workflow
  • Multi-Currency Support
  • In-Line Editing
  • Lead Assignment and Routing
  • Rules-Based Lead Scoring
  • Einstein Lead Scoring
  • Web-to-Lead Capture
  • Campaign Management
  • Duplicate Blocking
  • Mass Email
  • Salesforce Engage
  • Email Templates
  • Campaign Influence
  • Einstein Activity Capture
  • Calendar
  • Sales Console App
  • Enterprise Territory Management
  • Opportunity Splits
  • Salesforce CPQ and Billing
  • Contracts, Orders, Quotes, Products, and Price Books
  • Chatter, Files, Topics, and Recommendations
  • Case Management
  • Lightning Bolt Solutions
  • Partner Communities
  • Lead Registration
  • Roles and Permissions
  • Process Builder
  • Lightning Platform
  • Web Services API
  • Google Apps Integration
  • File Storage Per User
  • Sandbox

Pricing Info

Salesforce CRM offers four SMB and enterprise pricing plans billed annually. Give the details a look, and select your plan. You can also test Salesforce with a free demo version of the software. Start your free demo of Salesforce here.

Lightning Essentials – $25/user/month

  • Account & Contact Management
  • Opportunity Management
  • Lead Management
  • Web-to-Lead Capture
  • Email Templates
  • Task Management
  • Activity Feed
  • Salesforce Mobile App (with Offline Functionality)
  • Chatter
  • Files
  • Configurable Reports and Dashboards
  • Case Auto-Assignment
  • Case Management
  • AppExchange
  • Lightning App Builder
  • Einstein Activity Capture
  • Data and File Storage per User
  • Inbox Mobile and Desktop Apps
  • Unlimited Online Training
  • Online Case Submission
  • Standard Success Plan

Lightning Professional – $75/user/month

  • All Features of Lightning Essentials, plus…
  • Lightning for Gmail/Outlook
  • Topics and Recommendations
  • Developer Sandbox
  • Lead Assignment and Routing
  • Mass Email
  • 2 Roles and Permission, Profiles and Page Layouts
  • 1 Sales Console App
  • 3 Record Types per Object
  • 5 Process Builder per Org
  • Rules-Based Lead Scoring
  • Person Accounts
  • Order
  • Lightning Sync
  • Products and Price Books
  • Quotes
  • Contracts
  • Google Apps Integration
  • Duplicate Blocking
  • Campaign Management
  • Forecasting Mobile App
  • Lead Registration
  • 3 Campaign Influence
  • Collaborative Forecasting
  • Knowledge (read-only)

Lightning Enterprise – $150/user/month

  • All Features of Lightning Professional, plus…
  • 5 Campaign Influence
  • Sales Teams
  • Calendar
  • Opportunity Score
  • Forecasting: Custom Opportunity Fields
  • Opportunity Splits
  • Enterprise Territory Management
  • Advanced Reporting Features
  • Lightning Platform
  • Unlimited Process Builder per Org
  • Workflow and Approval Automation
  • Unlimited Roles and Permissions, Record Types per Object, Configurable Profiles and Page Layouts
  • 1 Partial Sandbox
  • Web Services API

Lightning Unlimited – $300/user/month

  • All Salesforce CRM Features and Capabilities

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Time Warner Cable, Dell, American Red Cross, Comcast, Wells Fargo

Integrations

Salesforce CRM integrates with the following business systems and applications:

  • Force.com
  • Heroku
  • ExactTarget Fuel
  • Third-party apps at Salesforce AppExchange
  • Service Cloud
  • Marketing Cloud
  • Pardot,
  • Desk.com
  • Analytics Cloud
  • Data Cloud
  • JIRA
  • Freshdesk
  • FinancialForce
  • LeadExec
  • Samanage
  • Zuora
  • Zendesk

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Salesforce CRM is a software app that lets you track all customer information and interactions in one location to follow more leads.

Company Email

info@salesforce.com

Contact No.

Company's Address

Salesforce.com, Inc.
The Landmark at One Market
Suite 300
San Francisco, CA 94105
USA

You should keep in mind that even though both ManageEngine SupportCenter Plus and Apptivo may offer a top quality array of features each service might be created for a different company size. If you are comparing features you may want to give some attention to a company type they are catering to. Some features could scale up effectively for huge enterprises but if you own a small or mid-sized company it’s usually better to refrain paying for advanced features that you might never actually use.

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