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Compare Re:Desk vs. SupportBee

Buying the perfect Help Desk Software product is all about assessing different solutions and figuring out the top program for your specific needs. Our unique algorythm provides you with an instant look at the general rating of SupportBee and Re:Desk. For overall quality and performance, SupportBee scored 7.5, while Re:Desk scored 8.0. On the other hand, for user satisfaction, SupportBee earned 94%, while Re:Desk earned N/A%. Below you can also look at their characteristics, terms, plans, etc. to see which software will be more suitable for your needs. One critical element to check is if the software lets you to enable/disable permissions on various types of users to secure any sensitive corporate data. In case you you want to quickly identify the optimal Help Desk Software according to our experts we advise you examine one of these solutions: Zendesk, Freshdesk, Salesforce Essentials.
Compare

Re:Desk

VS

SupportBee

VS

Re:Desk screenshot SupportBee screenshot
Pricing Details

Our Score

Our Score

8.0 ?

Our Score

7.5 ?

Client Experience

Client Experience

Client Experience

N/A ?

Client Experience

94% ?

Cost

Cost

$29.99

$29

Pricing Model

Pricing Model

Monthly payment Monthly payment
Detailed Review

Detailed Review

General Description

General Description

Re:Desk is a robust help desk system that provides you with the tools and features you need to build an effective and efficient support system from the ground up.
SupportBee helps your team collaborate & deliver friendly customer service
Easy Links
Available Integrations

Available Integrations

Re:Desk integrates with the following business systems and applications:

  • CS-Cart Software
  • CS-Cart Multi-Vendor Software
  • Ecwid (Coming Soon)
  • Shopify (Coming Soon)
  • Insightly
  • Highrise
  • Vibe
  • Batchbook
  • ZohoCRM
  • Capsule CRM
  • Pipedrive
  • Pivotal Tracker
  • Bugify
  • JIRA
  • Github Issues
  • Trello
  • Basecamp
  • Show Ticket Number
  • Audit Trail
  • Mark As Answered
  • Assign After Reply
  • Archive After Reply
  • Create Snippet
  • Email After Archive
  • Bulk SMS
  • Campfire
  • Jaconda
  • Flowdock
  • Sently
  • PushOver
  • Slack
  • HipChat
  • Bigcommerce
  • Magento
  • Compose
  • Evernote
Types of Clients

Types of Clients

Small Business | Medium Business Small Business | Large Enterprises | Medium Business
Company Email

Company Email

prateek@supportbee.com
List of Features

List of Features

Re:Desk FEATURES

  • Support Agents Unlimited
  • Custom domain
  • E-mail channel
  • Submit a ticket form
  • Staff roles (permissions)
  • Departments/Categories
  • Integration to e-commerce
  • API for developers
  • External email accounts
  • Email templates
  • Notifications to email address
  • Spam filters
  • Multi-lingual
  • SSL support
  • Mobile-friendly (responsive design)
  • Free access to product updates
  • Contact through order page for customers
  • Order details section with customer recent orders
  • Automatic ticket assigning

SupportBee FEATURES

  • Ticket statuses
  • Ticket labels for categorization
  • Real-time auto-refresh
  • Forwarding and CC for tickets
  • Agent signatures
  • Embeddable contact forms
  • Customer interaction history
  • Unlimited logins
  • Action audit trail
  • Filters for automation
  • Third party app integration
  • Multiple email address support
  • Ticket creation on behalf of customers
  • No per agent fees
  • Comments for private discussions
  • Quick overview with labels
  • Custom and pre-made KPI reports
  • Team collaboration
  • Ticket filters
  • Email snippets
  • HTML email rendering
  • Gmail compatible keyboard shortcuts
  • Lightning fast email importing
  • Friendly help desk
  • Retain the personal touch of email
  • Built for participation and collaboration
  • Reliable and secure
  • Easy data export
  • World class infrastructure
Pricing Info

Pricing Info

Re:Desk offers a single enterprise pricing plan for all users that costs $29.99/agent/month. Here are the details of what it contains:

  • Full functionality
  • Multi-site (multi-store) connection
  • E-commerce ready
  • Multivendor ready help desk
  • Easy to use, 10 min to setup
  • Everything you need to start supporting customers

The tool offers a free 14 Day Trial. Plans start at $29 per month.

Startup: $29/month

  • 500 tickets per month
  • 1 email address
  • 1 group

Small: $69/month

  • 2000 tickets per month
  • 3 email addresses
  • 3 groups

Medium: $149/month

  • 5000 tickets per month
  • 10 email addresses
  • 10 groups

Large: $249/month

  • 10000 tickets per month
  • 20 email addresses
  • 20 groups
Company's Address

Company's Address

Contact No.

Contact No.

1 (408) 757-0970
Types of Support

Types of Support

Ticket
Phone
Training
Pricing Details

Pricing Details

Learn more about Re:Desk pricing Learn more about SupportBee pricing
Languages Supported

Languages Supported

English English
Popular Clients

Popular Clients

TM, Heys USA, Cabify
Available Devices

Available Devices

Windows
Linux
Android
iPhone/iPad
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Software Comparison

Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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It may not always be sufficient to simply compare SupportBee and Re:Desk against one another. Even though specific tools, pricing and user reviews are all important and should be included when making a final choice, you should also pay attention to the recognition and awards merited by every software. In many cases a less dominant product may turn out to be a good choice that was distinguished with B2B awards such as our Supreme Software Award which shows that despite smaller market popularity it’s a worthy contender to the apps that rule the market.