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Compare UseResponse vs. Subiz

Buying the best Customer Support Software product is all about comparing numerous solutions and figuring out the top software for your specific needs. Our proprietary algorythm gives you a fast look at the general rating of Subiz and UseResponse. For total quality and performance, Subiz scored 8.1, while UseResponse scored 7.8. On the other hand, for user satisfaction, Subiz earned 100%, while UseResponse earned 100%. Below it's also possible to check their functions, terms, plans, etc. to see which software will be more appropriate for your needs. One key element to evaluate is whether the app can enable/disable restrictions on various types of users to limit the exposure of any critical corporate data. Our team put a lot of effort to review all popular Live Chat Software products available on the market, but among all the ones we reviewed these three caught our special attention: Freshchat, LiveAgent, Kayako.
Software

UseResponse

VS

Subiz

VS

UseResponse screenshot Subiz screenshot
Pricing Details

Score

Our Score

7.8 ?

Our Score

8.1 ?

Customer Experience

Customer Experience

Customer Experience

100% ?

Customer Experience

100% ?

Cost

Cost

$10

$11.99

Price Scheme

Price Scheme

Monthly payment | One-time payment Monthly payment | Annual Subscription
Detailed Review

Detailed Review

General Info

General Info

UseResponse is a self-hosted customer feedback system for all types of businesses and communities.
Subiz is a live chat software that is designed as a customizable chat box integrated on your website to help you chat directly with visitors.
Useful Links
Cost Details

Cost Details

UseResponse offers two SMB and enterprise pricing plans for users to choose from. Give the details a look, and select the best plan for your company:

Cloud – $10/agent/month

  • Unlimited Users
  • Unlimited Topics
  • Unlimited Articles
  • Unlimited FAQs

Self-Hosted – $699 One-time purchase

  • Feedback
  • Announcements
  • Unlimited Agents
  • Unlimited Users
  • Unlimited Topics
  • Unlimited Articles

Subiz offers two pricing packages. You can save 5% on three months billing, 10% on six months billing, 20% on yearly billing, and 30% on two years billing.

Standard Plan – $11.99/agent/month

  • Up to 100 concurrent chats
  • 3 triggers
  • 3-month chat history and analytics report
  • 24/7 support

Advanced Plan – $21/agent/month

  • Up to 200 concurrent chats
  • Unlimited triggers
  • 6-month chat history and analytics report
  • 24/7 support
Types of Support

Types of Support

Phone
Phone
Company Email

Company Email

support@useresponse.com
Available Languages

Available Languages

English English
Available Features

Available Features

UseResponse FEATURES

  • Self-Service Communities
  • Social Networks
  • Email Requests
  • Widgets
  • Live Chat
  • Restful API
  • Private Requests
  • Announcements
  • Topics Moderation
  • Assignments for Agents
  • Files and Attachments
  • Polls
  • Customized Reports and Analytics
  • Canned Responses
  • User Cards
  • Custom Fields and Properties
  • Agents Dashboards

Subiz FEATURES

  • Proactively engage visitors with personalized chat greet
  • Manage chat and visitors using simple dashboard display
  • Use customized trigger to invite visitors a chat
  • Use canned responses for convenient and effective chats
  • Advanced report on operator activity using Google Analytics
  • Archive offline messages when agents are ‘away’
  • Assign label to specific visitors for easy achievement
  • Chat with unlimited customers simultaneously
  • Create various departments to organize support agents
  • Customizable chat windows to fit with your brand and website
  • Store previous conversations in secure servers
  • Easy to implement: copy and paste HTML code
  • Get instant feedback from customers after your chats
  • Get sound and visual notifications about incoming chats
  • Keep in touch with visitors anytime, anywhere using mobile app
  • See visitors’ details: who they are, where they come from, what they browse
  • Store visitor’s information using command text
  • Transfer chat between agents
Company's Address

Company's Address

412 N Main St Ste100
Buffalo, WY 82834
USA
Supported Integrations

Supported Integrations

UseResponse integrates with the following business systems and applications:

  • G Suite
  • Facebook
  • Twitter

Subiz integrates with the following business apps:

  • API Javascript
  • Google Analytics
  • Shopify
  • Joomla
  • WordPress
  • Magento
Available Devices

Available Devices

Windows
Mac
Web-based
Windows
Linux
Mac
Web-based
Contact Phone

Contact Phone

+1-516-874-2876
Pricing Details

Pricing Details

Learn more about UseResponse pricing Learn more about Subiz pricing
Prominent Customers

Prominent Customers

Avast, Cisco, cPanel, P&G, Huawei Vietnam Discovery, GLN International Education, FPT Corporation
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business | Freelancers Small Business | Large Enterprises | Medium Business
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Software Comparison

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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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The products compared on this page are only a small sample of our complete Customer Support Software category and you should keep in mind that there might be better options available. If you want to make sure you make the best possible choice for your business we definitely suggest that you analyze more services first. It may also be a good idea to consult our top 10 Customer Support Software list to learn which software are in the current year the best ones and dominate the market.