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Compare Subiz vs. Track-It!

Finding the ideal Customer Support Software product is all about cross-checking various solutions and identifying the top application for your specific needs. Our exclusive algorythm provides you with a fast look at the general rating of Subiz and Track-It!. For all round quality and performance, Subiz scored 8.1, while Track-It! scored 8.1. On the other hand, for user satisfaction, Subiz earned 100%, while Track-It! earned 100%. Below it's also possible to check their functions, terms, plans, etc. to find out which application will be more suitable for your company. One key feature to assess is if the software allows you to toggle on/off restrictions on different types of users to protect any confidential company data. In the event you would like to quickly decide on the optimal Live Chat Software according to our experts we advise you try out the following services: Kayako, LiveAgent, Freshchat.
Compare

Subiz

VS

Track-It!

VS

Subiz screenshot Track-It! screenshot
Pricing Page

Our Score

Our Score

8.1 ?

Our Score

8.1 ?

Client Experience

Client Experience

Client Experience

100% ?

Client Experience

100% ?

Price

Price

$11.99

$995

Pricing Type

Pricing Type

Monthly payment | Annual Subscription One-time payment
Full Review

Full Review

Product Info

Product Info

Subiz is a live chat software that is designed as a customizable chat box integrated on your website to help you chat directly with visitors.
Track-It! combines the features of a help desk solution and an asset management platform into one dynamic package.
Easy Links
Available Languages

Available Languages

English English
Integrations

Integrations

Subiz integrates with the following business apps:

  • API Javascript
  • Google Analytics
  • Shopify
  • Joomla
  • WordPress
  • Magento
  • LDAP/Active Directory integration
  • Track-It Barcode
  • Remote Track-It!
Customer Support

Customer Support

Phone
Phone
Ticket Training
Pricing Page

Pricing Page

Learn more about Subiz pricing Learn more about Track-It! pricing
Company's Address

Company's Address

2101 CityWest Boulevard
Houston, TX 77042
Pricing Info

Pricing Info

Subiz offers two pricing packages. You can save 5% on three months billing, 10% on six months billing, 20% on yearly billing, and 30% on two years billing.

Standard Plan – $11.99/agent/month

  • Up to 100 concurrent chats
  • 3 triggers
  • 3-month chat history and analytics report
  • 24/7 support

Advanced Plan – $21/agent/month

  • Up to 200 concurrent chats
  • Unlimited triggers
  • 6-month chat history and analytics report
  • 24/7 support

Track-It! is a solid option for companies seeking a home grown solution or a freeware platform. Affordable, reliable and consistent, users can get Track-It for a single payment with rates starting at $995. A 30-day free trial is also available.

Contact Phone

Contact Phone

(800) 218-3373
OS Supported

OS Supported

Windows
Linux
Mac
Web-based
Windows
Android
iPhone/iPad
Mac
Web-based
Windows Mobile
Customer Types

Customer Types

Small Business | Large Enterprises | Medium Business Small Business | Large Enterprises | Medium Business
Vendor Email

Vendor Email

Prominent Customers

Prominent Customers

Vietnam Discovery, GLN International Education, FPT Corporation Zane State College
Available Features

Available Features

Subiz FEATURES

  • Proactively engage visitors with personalized chat greet
  • Manage chat and visitors using simple dashboard display
  • Use customized trigger to invite visitors a chat
  • Use canned responses for convenient and effective chats
  • Advanced report on operator activity using Google Analytics
  • Archive offline messages when agents are ‘away’
  • Assign label to specific visitors for easy achievement
  • Chat with unlimited customers simultaneously
  • Create various departments to organize support agents
  • Customizable chat windows to fit with your brand and website
  • Store previous conversations in secure servers
  • Easy to implement: copy and paste HTML code
  • Get instant feedback from customers after your chats
  • Get sound and visual notifications about incoming chats
  • Keep in touch with visitors anytime, anywhere using mobile app
  • See visitors’ details: who they are, where they come from, what they browse
  • Store visitor’s information using command text
  • Transfer chat between agents

Track-It! FEATURES

  • IT Help Desk / Facilities Management / HR Management
  • Asset Management
  • Change Management
  • Self-Service Portal
  • Software License Management
  • Mobile Help Desk
  • Knowledge Management
  • Scheduled & E-mailed Reports
  • Dashboards and Analytics
  • Purchasing
  • Training
  • Library
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Popular Alternatives

Popular Alternatives

QUICK LINKS

QUICK LINKS

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No Customer Support Software will manate to cover all the needs of a company. Even though main features of Subiz and Track-It! are obviously a priority you should also thoroughly explore the integrations provided by each solution. Very often your team will already be working with various kinds of SaaS software in your company and it’s much better to select services that integrate well with one another. If you do that you will be able to guarantee an effortless exchange of data between your teams and services, which can considerably reduce time devoted to migrating between one product and the next.