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Compare Stride vs JustCall

What is better Stride or JustCall? If you wish for an efficient Communications Software product for your organization you must remember to evaluate different solutions. It doesn’t have to be difficult, and can be as quick as matching their features in a table like the one below.

You will also get a good idea how each product works. As an example, on this page you can check Stride’s overall score of 8.8 and compare it against JustCall’s score of 8.0; or Stride’s user satisfaction level at 95% versus JustCall’s 90% satisfaction score. The comparison will allow you to spot the good and bad points of each application, and decide which one matches your requirements better. Beyond the robust features, the solution that’s simple to grasp and use is always the better option.

In the event you want to quickly identify the more reliable Customer Support Software according to our review team we advise you take a look at these solutions: Salesforce Essentials, Salesforce Service Cloud, Freshdesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.8

User Satisfaction

CUSTOMER EXPERIENCE 95%

Pricing

Starting from $3

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Group Chat
  • Direct Messaging
  • Video Chat
  • Voice Calling
  • Audio/Video Conferencing
  • File Sharing
  • Group Screen Sharing
  • Task and Decision Tracking
  • Guest Access
  • Message Editor
  • Advanced User Management
  • Search Function
  • Per Room Notifications
  • Status Setting
  • Focus Mode
  • Integration
  • Mobile Apps

Pricing Info

Free

  • Unlimited users
  • Unlimited group chat rooms
  • Unlimited direct messaging
  • Unlimited group video meetings
  • Unlimited voice meetings
  • Built-in collaboration tools (Actions & Decisions)
  • File sharing & 5GB storage
  • 10 apps or bots
  • Message history up to 25K messages

Standard – $3 per user/month

  • Unlimited users
  • Unlimited group chat rooms
  • Unlimited direct messaging
  • Unlimited group video meetings
  • Unlimited voice meetings
  • Built-in collaboration tools (Actions & Decisions)
  • Unlimited file sharing & storage
  • Unlimited apps and bots
  • Unlimited message history
  • Advanced Meetings functionality
  • Group screen sharing
  • Remote desktop control
  • User management

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

Stride integrates with the rest of Atlassian’s tools and apps as well as hundreds of third-party software, platforms and services.

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Complete team communication software offered as freeware and affordable paid plan.

Company Email

Contact No.

Company's Address

Level 6
341 George Street
Sydney, NSW, 2000
Australia

NOAWARDS
YET

SmartScore™

OUR SCORE 8.0

User Satisfaction

CUSTOMER EXPERIENCE 90%

Pricing

Starting from $25

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Get Local Phone Numbers
  • Send and Receive SMS
  • Manage Multiple Phone Numbers
  • VoiceMail
  • Record Calls
  • Concurrent Calls
  • Call Distribution
  • Schedule Calls
  • Call Tagging
  • Painless Team Collaboration

Pricing Info

JustCall offers three SMB and enterprising plans to meet the needs of different users. Give the details a look, and select the best plan for your company:

Standard – $25/user/month

  • 1 Local Phone number
  • 1 Team Member
  • Call Tracking
  • Call Recording
  • Call Forwarding
  • Call & SMS Analytics
  • Call Notes & Ratings
  • SMS & MMS Inbox
  • Voicemail Drop
  • IVR (Phone Tree/Call Menu)
  • Business Hours
  • Appointment Scheduler
  • Unlimited Integrations
  • Email & Chat Support

Premium – $50/user/month

  • All Features of Standard Plan +
  • Auto Dialer
  • SMS Bots
  • Salesforce Integration
  • API & Webhook Access
  • Call Monitoring
  • Call Barging
  • Call Whispering
  • Bulk SMS Campaigns
  • SMS Automation & Triggers
  • Advanced Integrations
  • Custom Workflows
  • Post Call Surveys
  • Training & Onboarding
  • Priority Support

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Integrations

JustCall integrates with the following business systems and applications:

  • Zapier
  • Intercom
  • Zendesk
  • FreshDesk
  • Zoho
  • Pipedrive
  • Groove
  • Google Contacts
  • Google Calendar

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

JustCall is a cloud-based phone system that allows businesses to collect phone numbers from 58 countries and make them appear local digits to their clients.

Company Email

help@justcall.io

Contact No.

Company's Address

2035 Sunset Lake road, Suite B-2
Newark, DE 19702
USA

Freshdesk

Partner

This product is our partner, which means they paid for being featured as one of the suggestions. Our team takes great care to ensure all sugested products are reliable, top-quality solutions.

SmartScore™

OUR SCORE 9.8

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

free

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Email to Ticket Conversion
  • Multiple Service Level Agreement policies
  • Automations – Ticket routing, scenario automations
  • Knowledge Base
  • Self Service Portal
  • Multi-channel support, including Facebook & Twitter
  • Multi-product/multi-brand Support
  • Community Portal with Idea Management & Voting
  • Leaderboard & gamification
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys

Pricing Info

Freshdesk offers a free app and four price points for various business sizes. All plans include 24/7 email support and 24/5 phone support. You can easily sign up for Freshdesk free trial here. You can find more details about Freshdesk pricing here.

Sprout (free, unlimited agents):

  • Access to App Gallery
  • Email Channel
  • Knowledge Base
  • Standard Phone Channel
  • Basic Social Channel

Blossom –  $19 per agent/month (yearly) or $25 (monthly)

  • Sprout inclusions
  • Advanced Social Channel
  • Custom Domain Mapping
  • Satisfaction Surveys
  • Time Tracking
  • Custom Apps

Garden – $35 per agent/month (yearly) or $44 (monthly)

  • Blossom inclusions
  • Multilingual Helpdesk
  • Live Chat Channel
  • Ticket Templates
  • Community Forums
  • Scheduled Reports

Estate – $49 per agent/month (yearly) or $59 (monthly)

  • Multiple Products
  • Garden inclusions
  • Portal Customization
  • Custom Agent Roles
  • Shared Ownership
  • Enterprise Reports

Forest – $89 per agent/month (yearly) or $99 (monthly)

  • Estate inclusions
  • Advanced Phone Channel
  • Custom Email Servers
  • EU Data Center
  • IP Whitelisting

*annual subscription

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Honda, 3M, Hugo Boss, Petronas, Sony Pictures, University of Pennsylvania, Unicef

Integrations

Freshdesk offers out-of-the-box integrations with a wide range of popular business applications such as CRM systems, invoicing tools, and eCommerce solutions, among others. Freshdesk is tightly integrated with Google Apps including Analytics, Contacts, Calendar, Hangouts, Drive, and Gmail. These integrations enable a slew of additional capabilities including the ability to schedule customer calls, attach large files to tickets, and much more. Some of the other integrations include Box, Campaign Monitor, Dropbox, Freshbooks, Jiira, LogMeIn, Mailchimp, Slack, Shopify, Salesforce, SurveyMonkey, Xero and Zapier.

Freshdesk also integrates with the following applications:

  • Facebook
  • Twitter
  • SugarCRM
  • Capsule
  • Harvest
  • Gmail Gadgets
  • Google tools
  • HelpOnClick
  • Snap Engage
  • iContact
  • Zoho CRM
  • Nimble
  • FetchFlow
  • Knowlarity
  • Highrise
  • Olark
  • Constant Check
  • Userlike
  • Magento
  • Woo Themes
  • OneSky
  • FreshPlugs
  • RESTful API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

Freshdesk is the winner of our Best Help Desk Software Award for 2017 and an efficient and reliable help desk solution. It includes a great free trial plan.

Company Email

support@freshdesk.com

Contact No.

Company's Address

311 California street,
San Francisco, CA 94104

All the data, details and experiences that we shared in this table were collated from official vendor websites, advertising materials available online, actual experience from real clients as well as our personal direct use of every software by an expert. We pay a lot of attention to thoroughly examine each solution, so we not only study it internally, but we also correlate our results with opinions of other members from the B2B community.

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