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Compare SpringCM vs ManageEngine ServiceDesk

What is better SpringCM or ManageEngine ServiceDesk? You can use our scoring system to give you a general idea which Contract Lifecycle Management Software product is will work better for your company. For overall product quality, SpringCM earned 8.3 points, while ManageEngine ServiceDesk received 8.7 points. At the same time, for user satisfaction, SpringCM scored 98%, while ManageEngine ServiceDesk scored 100%.

Specifics of their characteristics, tools, supported platforms, customer service, plus more are given below to provide you with a more correct comparison. Don’t forget to get only the features your business requires so you don’t waste resources for tools that you won’t be using.

If you want to quickly locate the optimal CRM Software according to our experts we advise you try out these solutions: Freshsales, Salesforce CRM, HubSpot CRM.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $29

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Organization
  • Sync
  • Collaboration
  • Work in Salesforce
  • Mobile Access
  • Workflow Automation
  • Contract Management
  • Security
  • Success Services

Pricing Info

SpringCM has three pricing solutions that can suit businesses of all sizes. You can also contact SpringCM to to request a free demo.

Business – $29/user/month

  • A secure, central repository to ensure you always have the latest iteration of the document
  • Detailed audit trail to follow any and all actions related to your contracts
  • Contract generation that marries data from Salesforce with your latest templates
  • Companywide Storage: 500GB
  • UAT Account (10 users, 100MB)
  • Mobile Ready Platforms: iOS, Android, Salesforce
  • Seamless CRM Integration (if applicable)

Enterprise – $59/user/month

Enterprise includes everything in Business, and also:

  • Automated contract workflows to streamline reviews and approvals
  • Automatic document versioning in place so you have one source of truth
  • Attribute-based tagging to better organize, search and report on all contracts
  • Automatic redlining that can even be done retroactively so you don’t miss a single change
  • Companywide Storage: 1TB

Enterprise Plus – $79/user/month

Enterprise Plus includes everything in Enterprise, and also:

  • Migrate already existing documents (first 100,000) into the SpringCM platform
  • Automatically prioritize documents being migrated for faster upload speeds
  • Four training credits to send users to on-site SpringCM training
  • Device management, allowing admin tasks to be performed from anywhere and any device
  • Company wide Storage: 5TB
  • Staging Account (Unlimited Users, 10GB)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Facebook, American Disposal, Cloudigy Law, NCR

Integrations

SpringCM integrates with the following business systems and applications:

  • Salesforce

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SpringCM is a software tool that helps you close deals faster by automating the biggest bottleneck in your sales cycle: the contract management process.

Company Email

Contact No.

Company's Address

180 North LaSalle Street
Sixth Floor
Chicago, IL 60601

NOAWARDS
YET

SmartScore™

OUR SCORE 8.7

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $10

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Multi language support coupled with smooth API integration
  • Solid Knowledge Base
  • Self Service Portal with password security
  • Modifiable help desk system
  • Service Level Agreements
  • Flexible ticket management
  • Mobile support compatibility with iPhone, iPad, and Android apps
  • Multiple channel support
  • Flexible out-of-the-box integrations with 3rd party apps
  • Easy & effective asset management
  • Effective incident and problem management

Pricing Info

ManageEngine ServiceDesk Plus offers plans that are priced based on the number of your technicians and administrators. If you have an IT asset management, you will for the number of nodes managed. You may also request a trial to test drive its features to help you choose a plan that works best for your business.

Standard (IT Help Desk)

  • Cloud
    • starts from $10/tech/month billed annually or $12/month billed monthly
    • Free for 2-5 techs and 250-500 nodes; starts from $115/month or $1,195/year – 10 techs and 500 nodes
  • On-Premise
    • starts from $120/tech billed annually
    • Free for 2-5 techs and 250-500 nodes; starts from $1,195/year – 10 techs and 500 nodes

Professional (IT Help Desk + Asset)

  • Cloud
    • starts from $21/tech/month billed annually or $23/month billed monthly
    • starts from $45/month or $495/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $248/tech billed annually
    • starts from $495/year – 2 techs and 250 nodes

Enterprise (IT Help Desk + Asset + ITIL)

  • Cloud
    • starts from $50/tech/month billed annually or $58/month billed monthly
    • starts from $115/month or $1,195/year – 2 techs and 250 nodes
  • On-Premise
    • starts from $598/tech billed annually
    • starts from $1,195/year – 2 techs and 250 nodes

Add-ons

  • Service Catalog – $1,195/year available for Standard and Professional plans
  • Problem Management – $1,195/year available for the Professional plan only
  • Project Management – $1,195/year available for Standard and Professional plans

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Hallmark, Lufthansa, GE, Intel, Airbus

Integrations

ManageEngine Service Desk is designed to work with different add-ons and plug-ins to meet the varying needs of businesses from different industries. Here are some of the applications it can integrate with:

Add-Ons

  • Social IT
  • WAN RTT Monitor
  • 3D Datacenter Floor
  • Cisco

Plug-Ins

  • Oracle
  • Sybase
  • NCM
  • Cassandra
  • Windows Azure
  • NetFlow
  • SAP
  • Websphere
  • Amazon
  • Microsoft

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

ManageEngine ServiceDesk is an integrated help desk solution offering asset and project management built on the ITIL framework.

Company Email

support@servicedeskplus.com

Contact No.

Company's Address

Zoho Corporation
4141 Hacienda Drive
Pleasanton, CA 94588
USA

It may not always be enough to just compare SpringCM and ManageEngine ServiceDesk with one another. Although specific features, pricing and user experience are all crucial and should be taken into account when making a final choice, you should also check out the recognition and awards won by each solution. In many cases a less dominant app may turn out to be a great choice that was a winner of many B2B awards such as our Exceptional Customer Support Award which shows that despite limited market presence it’s a significant rival to the products that dominate the market.

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