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Compare SpringCM vs JitBit HelpDesk

What is better SpringCM or JitBit HelpDesk? Getting the best CRM Software product is all about comparing different solutions and determining the top application for your specific needs. Our proprietary process gives you a quick look at the general rating of SpringCM and JitBit HelpDesk. For all round quality and performance, SpringCM scored 8.3, while JitBit HelpDesk scored 8.5. On the other hand, for user satisfaction, SpringCM earned 98%, while JitBit HelpDesk earned 100%.

Below you can also check their functionalities, terms, plans, etc. to determine what program will be more suitable for your company. One critical feature to check is if the application allows you to enable and disable permissions on various types of users to secure any critical corporate data.

We are aware that not all companies have the time to try out a wide range of various products, so we created a list of recommendations that you may find useful. Our top selections for the CRM Software category are: HubSpot CRM, Freshsales, Salesforce CRM.

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SmartScore™

OUR SCORE 8.3

User Satisfaction

CUSTOMER EXPERIENCE 98%

Pricing

Starting from $29

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Organization
  • Sync
  • Collaboration
  • Work in Salesforce
  • Mobile Access
  • Workflow Automation
  • Contract Management
  • Security
  • Success Services

Pricing Info

SpringCM has three pricing solutions that can suit businesses of all sizes. You can also contact SpringCM to to request a free demo.

Business – $29/user/month

  • A secure, central repository to ensure you always have the latest iteration of the document
  • Detailed audit trail to follow any and all actions related to your contracts
  • Contract generation that marries data from Salesforce with your latest templates
  • Companywide Storage: 500GB
  • UAT Account (10 users, 100MB)
  • Mobile Ready Platforms: iOS, Android, Salesforce
  • Seamless CRM Integration (if applicable)

Enterprise – $59/user/month

Enterprise includes everything in Business, and also:

  • Automated contract workflows to streamline reviews and approvals
  • Automatic document versioning in place so you have one source of truth
  • Attribute-based tagging to better organize, search and report on all contracts
  • Automatic redlining that can even be done retroactively so you don’t miss a single change
  • Companywide Storage: 1TB

Enterprise Plus – $79/user/month

Enterprise Plus includes everything in Enterprise, and also:

  • Migrate already existing documents (first 100,000) into the SpringCM platform
  • Automatically prioritize documents being migrated for faster upload speeds
  • Four training credits to send users to on-site SpringCM training
  • Device management, allowing admin tasks to be performed from anywhere and any device
  • Company wide Storage: 5TB
  • Staging Account (Unlimited Users, 10GB)

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Facebook, American Disposal, Cloudigy Law, NCR

Integrations

SpringCM integrates with the following business systems and applications:

  • Salesforce

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

SpringCM is a software tool that helps you close deals faster by automating the biggest bottleneck in your sales cycle: the contract management process.

Company Email

Contact No.

Company's Address

180 North LaSalle Street
Sixth Floor
Chicago, IL 60601

SmartScore™

OUR SCORE 9.2

User Satisfaction

CUSTOMER EXPERIENCE 100%

Pricing

Starting from $29/month

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Mobile Help Desk
  • Two-Way Email Integration
  • POP3/IMAP/SMTP
  • Ticketing Management
  • Secure Web-Based Interface
  • Customer Support Request Tagging
  • File Attachment Support
  • Asset Management
  • Canned Responses
  • Knowledge Base
  • Help Desk Automation
  • Team Mailbox
  • Reporting Options
  • SSL Encryption
  • Real-Time Updates
  • Multilingual Support

Pricing Info

JitBit offers different pricing plans depending on your deployment preferences. These are all inclusive of 24/7 support, instant delivery, and free upgrades.  

On-Premise HelpDesk Ticketing System Pricing:

Small – $1699

  • Supports Up to 10 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License

Company – $3499

  • Supports Up to 20 Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML

Enterprise – $4999

  • Supports an Unlimited Number of Agents
  • Free Upgrades Within 1 Year
  • Perpetual License
  • Native iOS and Android Applications
  • API, SAML
  • Source Codes
  • GIT-Access to Latest Code Updates
  • Expedited Support

SaaS Help Desk Pricing

Freelancer – $29/month (billed monthly) or $24.92/month (billed annually)

  • Supports 1 Agent
  • 500MB Storage Space
  • Upgrade/Downgrade Anytime

Startup – $69/month (billed monthly) or $59.25/month (billed annually)

  • Supports Up to 4 Agents
  • 1GB Storage Space
  • Native iOS and Android Applications
  • Upgrade/Downgrade Anytime

Company –  $129/month (billed monthly) or $108.25/month (billed annually)

  • Supports Up to 7 Agents
  • 5GB Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • Upgrade/Downgrade Anytime

Enterprise – $249/month (billed monthly) or $208.25/month (billed annually)

  • Supports Up to 9 Agents ($29/extra agent)
  • Unlimited Storage Space
  • Native iOS and Android Applications
  • Personal Domain
  • Downloadable Backups
  • CDN
  • Option to Hide JitBit Branding
  • Expedited Support
  • HIPAA Compliance
  • BAA
  • Upgrade/Downgrade Anytime

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

Adobe, HP, and ESPN

Integrations

JitBit Helpdesk can integrate with a wide variety of applications and business systems. Among the products it can support are:

  • JIRA
  • Outlook
  • Exchange
  • Dropbox
  • Slack
  • Github
  • Hipchat
  • Bitbucket
  • Zapier
  • Google Drive
  • Azure Active Dirctory
  • Trello
  • Harvest
  • Asana
  • Wordpress
  • Visual Studio Online
  • Azure DevOps/TFS/Visual Studio Online
  • Highrise
  • GitLab

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A robust help desk application designed to help users track support tickets in the most efficient way possible.

Company Email

support@jitbit.com

Contact No.

Company's Address

Jitbit LP
101 Rose Street South Lane
Edinburgh, EH2 3JG
United Kingdom

All the data, facts and statistics that we presented in this comparison were collected from official company pages, promotional content available online, actual experience from real customers as well as our individual everyday use of each solution by a professional reviewer. We do our best to thoroughly test every solution, therefore we not only test it internally, but we also correlate our results with experiences of other people from the B2B community.

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