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Compare Splashtop Remote Support vs TeamSupport

What is better Splashtop Remote Support or TeamSupport? With a wide range of functionalities, pricing, conditions, and more to compare, choosing the right Customer Support Software for your company is hard. Nevertheless by using our system, it's easy to match the characteristics of Splashtop Remote Support and TeamSupport including their general SmartScore, respectively as: 8.5 and 9.1 for overall score and 86% and 99% for user satisfaction.

You can also assess them feature by feature and see which application is a better fit for your company. Don’t forget to get a demo first prior to opting in for a plan to get a firsthand experience how the program can benefit you in real scenarios.

Those of you who want to save some time or would like to get a Remote Support Software advice from our experts may want to take a look at these top choices for this year: Atera, ConnectWise Control, Zendesk.

NOAWARDS
YET

SmartScore™

OUR SCORE 8.5

User Satisfaction

CUSTOMER EXPERIENCE 86%

Pricing

Starting from $199

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

  • Access From Any Device
  • Easy Deployment
  • Create And Send Deployment Package
  • Automatically Install And Deploy To Group Of Computers
  • High Performance
  • Attended And Unattended Remote Support
  • Group Computers
  • User Managment
  • Resell Remote Access
  • Robust Security
  • Remote Print
  • Chat While In Remote Sessions
  • Remote Wake Computers
  • File Transfer
  • Best Alternative To LogInMe Central And GoToAssist

Pricing Info

Splashtop offers two SMB and enterprise pricing plans for users to choose from. These plans can be availed on an annual subscription basis, and their pricing is calculated based on the number of computers you need to manage. Give the details a look, and select the best plan for your company:

Remote Support Basic

  • Starts at $199/yr. – 50 Computers
  • $249/yr. – 100 Computers
  • $399/yr. –  250 Computers
  • $649/yr. – 500 Computers
  • $899/yr. – 750 Computers
  • $999/yr. – 1,000 Computers
  • $1,499/yr. –  2,000 Computers
  • $1,999/yr. –  3,000 Computers
  • $2,299/yr.  – 4,000 Computers
  • $2,999/yr –  5,000 Computers
  • Unlimited Technicians
  • Unlimited Concurrent Sessions
  • Fast Remote Access
  • Unattended Support
  • Free Secondary User Accounts
  • Resell Remote Access
  • Logging
  • Computer and User Grouping
  • Group Permissions
  • User Management
  • 256-Bit AES Encryption
  • Two-Step Verification

Remote Support Plus

  • Starts at $299/yr. – 25 Computers
  • $399/yr. – 50 Computers
  • $549/yr. –  100 Computers
  • $829/yr. – 250 Computers
  • $1,249/yr. – 500 Computers
  • $1,699/yr. – 750 Computers
  • $1,899/yr. – 1,000 Computers
  • $2,899/yr. –  2,000 Computers
  • $3,899/yr. –  3,000 Computers
  • $4,899/yr.  – 4,000 Computers
  • $5,899/yr –  5,000 Computers
  • Everything In Basic, Plus:
  • File Transfer
  • Remote Print
  • Chat
  • Remote Wake
  • Remote Reboot
  • Audio
  • Attended Support
  • Access RDP Session
  • Priority Technical Support

Please contact the company if you need to manage and support more than 5,000 computers, and request for a quote.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AT&T, Stanford University, Toyota

Integrations

Splashtop Remote Support can be integrated with the following remote management and monitoring services or RMMs:

  • Autotask Endpoint Management (formerly CentraStage)
  • Naverisk
  • Atera
  • Ninja
  • Ivanti Endpoint Manager

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

A secured and an easy to deploy remote support software designed for manages service providers, IT professionals, and helpdesks.

Company Email

sales@splashtop.com

Contact No.

Company's Address

1054 S. De Anza Blvd, Suite 200
San Jose, CA 95129
USA

NOAWARDS
YET

SmartScore™

OUR SCORE 9.1

User Satisfaction

CUSTOMER EXPERIENCE 99%

Pricing

Starting from $50

Pricing Model

Free

Monthly payment

One-time payment

Annual Subscription

Quote-based

List of Features

Agent tools

  • Intuitive online help desk interface
  • Customizable dahsboard
  • Powerful search
  • Integrated screen recordings
  • Mobile agent tools
  • Ticket automation
  • SLA management

Collaboration

  • WaterCooler social networking tool
  • Groups
  • Internal chat
  • Wiki
  • Community

Customer self-service

  • Advanced portal tools
  • Ticket deflection
  • Knowledge base

Multi-channel support

  • Email integration
  • Integrated live chat
  • Facebook integration
  • Integrated customer database
  • Product database
  • Track service contracts
  • Integration with popular CRM systems

Management tools

  • Reporting and metrics
  • Rights management
  • Integration with business intelligence systems

Pricing Info

TeamSupport is a cloud hosted collaborative help desk solution available in the following SMB and enterprise pricing plans:

Support Desk – $50 per agent per month, billed annually

  • Designed for end-user customer support or internal help desk operations;
  • Lets you easily assign, track and manage support requests.

Enterprise – $65 per agent month, billed annually

  • You can connect customer support
  • Product development and product management
  • Teams can use the same tool and share data
  • Track support issues, product bugs, defects, and feature enhancements.

Languages Supported

English

Chinese

German

Hindi

Japanese

Spanish

French

Russian

Italian

Dutch

Portugese

Polish

Turkish

Swedish

Prominent Clients

AT&T, Walmart, American Lung Association, Fuji Film, NBA

Integrations

TeamSupport integrates with the following business systems and applications:

  • JIRA
  • ServiceNow
  • HubSpot
  • Slack
  • Salesforce.com
  • Beanstalk
  • Highrise
  • MailChimp
  • Nicereply
  • Zoho Reports
  • Dropbox
  • Zapier
  • Facebook
  • Rest API

Available Devices

Windows

Linux

Android

iPhone/iPad

Mac

Web-based

Windows Mobile

Company Size

Small Business

Large Enterprises

Medium Business

Freelancers

Available Support

email

phone

live support

training

tickets

General Info

TeamSupport is a complete customer support platform that facilitates communication and collaboration between your teams and clients.

Company Email

sales@teamsupport.com

Contact No.

Company's Address

100 Highland Park Village, Suite 200
Dallas, TX 75205
USA

If you are still having second thoughts about which service will work best for your company it may be a good idea to take a look at each service’s social metrics. Such metrics are usually an indicator of how popular a given product is and how big is its online presence. For example, in case of Facebook Splashtop Remote Support has 16112 likes on their official profile while TeamSupport profile is liked by 4245 people.

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